MTM Special Ops Watches Reviews
1.8K CLAIMED LOSSES
3 TOTAL REVIEWS
1K PAGE VIEWS
Warrior style. Approx 12 years old. Tritium is barely visible, though advertised for 25 years. Replaced a clip on battery that broke. Service price reasonable. Watch has been beat on and still works but for that price warranty needs to be better. Im told they dont make the tritium so cant warranty it. What a ridiculous statement!
User's recommendation: Do not buy if tritium is used.
- False advertising on tritium
Watch repaired or replaced with equal value.
Customer Service & warranty failure
Beware MTM Spec Ops Watches & their warranty policies. I bought a "Black Ops Warrior" with a black stainless steel band. Within a year the black started coming off onto my wrist. Finally tiring of this I called for a replacement. "Sir, we only warrant the watch movement itself, not the band." Excuse me?!?!? Pay over $650 for a watch and they won't replace an obviously defective watch band but rather want to sell me another band? If I broke or otherwise damaged a product beyond a reasonable warranty period, I would expect to have to pay for a repair or replacement. But a product that is defective where the seller expects me to pay for them to make good on >their< defective product? So much for customer service and backing a product ...
No Customer Service from MTM Special Ops
In 2009 my wife bought me the $850.00 MTM Special Ops Titanium Black Warrior watch for my birthday while I was in Iraq. Within the first year the minute hand came loose. I called MTM and they fixed it but I had to pay for the shipping. Then the screws in the wrist band began falling out and this time MTM tactical charged me for them plus shipping. They have continued to fall out and I just stopped replacing them. The last straw was a few months ago the minute hand fell off again. However, this time MTM said that there is only a two year warranty on their watches and I would have to pay for the shipping and the repair costs which would not be known until they received my watch. For a watch that costs $850 I would expect them to provide much better service and to be honest for that price they should not be falling apart. The company promotes their products on action movies like the Transformers but let me tell you as a real Army Ranger these watches would fall apart if put to the test. I tell all of my soldiers not to buy their products.
Stone Mountain, Georgia
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MTM Special Ops Watches