MTM Inc
MTM Inc Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
MTM Inc has 1.3 star rating based on 4 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Pleasant agents.
Cons: Ineptitude on every level support supervision assistance, Rude supervisor with no apology or recourse not dependable.Recent recommendations regarding this business are as follows: "Use anything else if you can", "Confirm confirm confirm", "Rider beware", "Avoid them at all cost and report this company to CMS", "Do not use MTM transportation".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
MTM Inc has 1.3 star rating based on 4 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Pleasant agents.
Cons: Ineptitude on every level support supervision assistance, Rude supervisor with no apology or recourse not dependable.Recent recommendations regarding this business are as follows: "Use anything else if you can", "Confirm confirm confirm", "Rider beware", "Avoid them at all cost and report this company to CMS", "Do not use MTM transportation".
Consumers are not pleased with Billing Practices and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Media from reviews
Darien, Connecticut
Terrible Company
My disabled mother has had rides scheduled for crucial medical appointments and no one shows up. They don't even have the courtesy to call or text and say no ride is on its' way so she has a chance to find an alternative.
When you call to complain you get a run around and put on hold. The supervisor was rude and not helpful at all. She just stated they can't guarantee rides. The main function of the company is to schedule rides, and they can't even get that right.
This company or Veyo also in the past has had drivers say they picked my mom up and charged her Medicaid insurance but didn't actually pick her up. Very fraudulent if you ask me.
- Pleasant agents
- Rude supervisor with no apology or recourse not dependable
Preferred solution: Dependable rides
User's recommendation: Use anything else if you can
New York, New York
Horrible management and account executives
They do not care about the riders. Their so called account executives are the most incompetent people.
Stay away. Change your insurance to UPMC so you can deal with CTS instead
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Boise, Idaho
Concern for treatment by agents appointments set
Agents Over speak you will not comply with your request do not pick you up in the front of the building they want you to go to the back in muddy area. They will not send you to a supervisor they rather put you on hold for 10 minutes plus so that she end up calling back to confirm that she made appointment.
- Ineptitude on every level support supervision assistance
Preferred solution: High quality converse exact appointments being set. Confirmation
User's recommendation: Confirm confirm confirm
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Las Vegas, Nevada
Horrible Management and treatment of customers
It hasn't been resolved
Management is horrible and the way they treat the members is downright terrible. A lot of customers have been complaining about missing their appointments or being stranded for 2-3 hours at their doctor's office. The reason being is because recently MTM bought out Legacy-Veyo. We have a system called Reveal and it's used to schedule, cancel, reschedule, or activate the return rides and management would disable the system reveal so they can transfer all of Legacy-Veyo information into MTM system during operation hours when members need to get to and from their appointments.
Basically playing with people's lives.
Some have dialysis or chemotherapy or some may need to get home to take their medications. That company needs to be shut down period
User's recommendation: Avoid them at all cost and report this company to CMS
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Southington, Connecticut
MTM non emergency transportation company
On June 22,2023 I had an appointment with my PCP at 10:00 am and booked a ride a couple of weeks ahead of time with my non emergency company
My driver showed up at 9:55 for a 10.00 appointment. Where I was going was 15 minutes so I decided I may be a little late but perhaps they would take me.
Well, that didnt happen ten minutes late and his secretary said I was too late. We rescheduled for June 26 2023.
On June 26 my rescheduled appointment was for 11:15. 11:45 and still not here I stopped waiting outside for him but he didnt show up until 11:45. He called my cell phone that hes outside waiting for me.
I told him my ride was for 11:15 crickets, meaning I didnt hear a beep out of him.
I sent him away. This is fairly close to what MTM is doing to us
User's recommendation: Do not use MTM transportation
Saint Louis, Missouri
Left at appointment, calling after appointment, arriving 50 minutes after scheduled pick up
My drop off driver said they were scheduled to for the return ride in 30 minutes. They never showed.
I was placed on hold over ten minutes. The next failure to pick up was on a staggered appointment. If I missed the first one then I miss the second one. It included a diagnostic needed to determine treatment.
They didnt arrive on time. I did not ride with them but a driver reported they dropped me off at 12:40. I didnt return home till near 3pm. I informed the company as much.The next one included severel calls informing them the pick up was after my appointment time.
They told me the driver will arrive at 2pm. I called them at 2:20. As another driver picked up the original called. He told me he left already.
I had been watching the security camera. I asked why didnt he call me. He said it went straight to vm. He called while I asked MTM for a ride.
I got wore when I didnt receive a return ride text. They said theyll be there in 20 minutes. I called again. It was another 40 minutes.
It started off nice. Then my booked ride request said pending.
User's recommendation: Rider beware
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