Nicki M Hnv

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 Verified Reviewer | map-marker Boise, Idaho
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#5400687 
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Concern for treatment by agents appointments set

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1.0
Agents Over speak you will not comply with your request do not pick you up in the front of the building they want you to go to the back in muddy area. They will not send you to a supervisor they rather put you on hold for 10 minutes plus so that she end up calling back to confirm that she made appointment.
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Preferred solution: High quality converse exact appointments being set. Confirmation

User's recommendation: Confirm confirm confirm

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Anonymous
map-marker Saint Louis, Missouri
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#5198543 
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Left at appointment, calling after appointment, arriving 50 minutes after scheduled pick up

My drop off driver said they were scheduled to for the return ride in 30 minutes. They never showed. I was placed on hold over ten minutes. The next failure to pick up was on a staggered appointment. If I missed the first one then I miss the second one. It included a diagnostic needed to determine treatment. They didnt arrive on time. I did not ride with them but a driver reported they dropped me off at 12:40. I didnt return home till near 3pm. I informed the company as much.The next one included severel calls informing them the pick up was after my appointment time. They told me the driver will arrive at 2pm. I called them at 2:20. As another driver picked up the original called. He told me he left already. I had been watching the security camera. I asked why didnt he call me. He said it went straight to vm. He called while I asked MTM for a ride. I got wore when I didnt receive a return ride text. They said theyll be there in 20 minutes. I called again. It was another 40 minutes. It started off nice. Then my booked ride request said pending.
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User's recommendation: Rider beware

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Princess Btf

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 Verified Reviewer | map-marker Las Vegas, Nevada
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#5179551 
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Horrible Management and treatment of customers

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1.0
Updated by user Oct 19, 2023

It hasn't been resolved

Original review Oct 04, 2023
If I could I wouldn't give them no stars. As a former employee of MTM, I can tell y'all that place is horrible. Management is horrible and the way they treat the members is downright terrible. A lot of customers have been complaining about missing their appointments or being stranded for 2-3 hours at their doctor's office. The reason being is because recently MTM bought out Legacy-Veyo. We have a system called Reveal and it's used to schedule, cancel, reschedule, or activate the return rides and management would disable the system reveal so they can transfer all of Legacy-Veyo information into MTM system during operation hours when members need to get to and from their appointments. Basically playing with people's lives. Some have dialysis or chemotherapy or some may need to get home to take their medications. That company needs to be shut down period
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User's recommendation: Avoid them at all cost and report this company to CMS

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Andre L Pvo

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 Verified Reviewer | map-marker Southington, Connecticut
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#4738247 
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MTM non emergency transportation company

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4.0
MTM Inc - MTM non emergency transportation company
On June 22,2023 I had an appointment with my PCP at 10:00 am and booked a ride a couple of weeks ahead of time with my non emergency company My driver showed up at 9:55 for a 10.00 appointment. Where I was going was 15 minutes so I decided I may be a little late but perhaps they would take me. Well, that didnt happen ten minutes late and his secretary said I was too late. We rescheduled for June 26 2023. On June 26 my rescheduled appointment was for 11:15. 11:45 and still not here I stopped waiting outside for him but he didnt show up until 11:45. He called my cell phone that hes outside waiting for me. I told him my ride was for 11:15 crickets, meaning I didnt hear a beep out of him. I sent him away. This is fairly close to what MTM is doing to us
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User's recommendation: Do not use MTM transportation

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