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MTM Inc

MTM Inc

www.mtm-inc.net
What is your customer experience with MTM Inc?

MTM Inc Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • MTM Inc has 1.1 star rating based on 8 customer reviews. Consumers are mostly dissatisfied.

  • Rating Distribution
  • Pros: Pleasant agents, Usually listen to the customer.
    Cons: Ineptitude on every level support supervision assistance, Laugh at the customer, Never have a fix or ability to fix any of the problems.

  • Recent recommendations regarding this business are as follows: "Beware and have a backup plan if possible.", "Do not laugh at customer because customer is always right.", "Do not use or make sure to get log signed as backup!", "If you're relying on MTM you won't make your appointements or get home more often than not", "Do Not Use!".

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MTM Inc - MTM non emergency transportation company
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Anonymous
map-marker Boise, Idaho

Had to cancel appointment.

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I waited a month and fasted for a very important procedure and they were 30 minutes late, so I missed my appointment and now I have to wait another month and a half for the next available appointment.

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User's recommendation: Beware and have a backup plan if possible.

Maree C Wsr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Tallahassee, Florida

Rude Customer Service

Sometimes they are good and sometimes like today they are horrible. Now my chid's therapist cancelled so she will see her on Thursday.

Easy fix, correct? Wrong. I didn't receive a text that they cancelled. At 1pm I get a text that a driver is here.

Called MTM again to cancel the trip, the rep claims she did. Still no text of cancelled trip. Another text at 3pm, the driver is here to pick us up. I called MTM again and got a rude rep.

She's rude, her tone of voice has now changed and is getting loud. While on the phone, I received a text saying, click the link because my drop off location has changed! The rep is yelling telling me that she cancelled the trip. But clearly she didn't!

The driver told me he couldn't do it from his app so he asked me if I could, so I called them unprofessional people.

I don't want to get the driver in trouble when it is MTM dispatchers fault. I hate calling that call center!

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Jan S Qyv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Incompetent

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While I am thankful for the ability to get mileage reimbursement, it comes at a price, my sanity! I have had to go round and round with this company to get paid.

I've had so much frustration having to argue, repeat myself over and over again and file a grievance to get paid for a long trip that they and their app messed up! Then I had to go back to get a signed paper proof, I was only paid for half a trip! They lie to you and I've even had my doctor's office moved miles closer to me (yeah right!). I've been cheated on mileage and even not paid for trips I set up and had signed papers for!

I won't use the app anymore now and forget trying to talk to the IT department. That call was over an hour long, telling my problem to two different people before being told I needed to talk to the IT guys. I said I thought that's who I was transferred to and was told no. Never did get to talk to these people.

Not sure they even exist!

I'd like to see what they bill the state and see if they don't bill for trips I set up and then keep that extra money! I wouldn't be surprised!

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Loss:
$175
Cons:
  • Supervisor is unprofessional

Preferred solution: Full refund

User's recommendation: Do not use or make sure to get log signed as backup!

Sandra J Aqa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

One of the customer service agent was laughing at me when I made a complaint so now I’m making a complaint about the person

I called to make a complaint about Lyft and how they left me there at a doctors appointment last week and I got confused because I called earlier and got it switched to a different provider got out of the shower and so it was left again, so I called and the lady I talked to was laughing at me and thought it was funny so now Im making a complaint about the person and I want the person fired. Thats not how you deal with somebody with a complaint. if I had a car and I could drive, I wouldnt have to use MTM the worst customer service ever.

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Pros:
  • Usually listen to the customer
Cons:
  • Laugh at the customer

Preferred solution: I want this person fired

User's recommendation: Do not laugh at customer because customer is always right.

Deadly S Tks

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Moscow, Idaho

MTM is a sham company so Medicaid can say they offer a service they do not

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MTM does not reimburse for random, illegitimate reasons. The drivers are not timely or reliable.

MTM is not a legitimate company.

They are a sham so medicaid can say they offer a service or reimbursement they don't offer.

Don't even bother with trying to use MTM transportation service. They don't want to help and they won't.

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User's recommendation: If you're relying on MTM you won't make your appointements or get home more often than not

Tonya N Jce

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Problems from start to finish

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Updated by user Dec 23, 2024

Finally got IT on the phone. I was told they don't show any errors and there isn't an IT person for the app.

Scared to call in an appointment because it never hears my responses. They need corresponding numbers to push

Original review Dec 06, 2024
First of all, their automated operator, no matter what number you call, doesn't hear my answers to send me anywhere. Multiple times I had to get transferred over there. Even one of the girls I talked to through my insurance company had problems. The operator doesn't send you to them but back to the insurance line.

I've made several calls just to fix things they didn't do correctly. They either don't listen or don't know how to correctly input the information given to them.

They didn't send my payee his card out for a week after I signed up. They are supposed to send it out that day. Then they said it could take 10 business days for him to get it. He's super upset.

I called a complaint line and she said to keep trying because she got told all lines are busy, and didn't help me beyond that.

The app and website make me plan a trip all the way to confirm, then tells me to call in. I also tried to call about app problems. It always tells me they are closed and their hours. Every time I called was during business hours.
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Cons:
  • Never have a fix or ability to fix any of the problems

Preferred solution: Fix phone lines and app. Make it easier to get ahold of them

User's recommendation: Worthless

Nirvana Eud
map-marker Sedona, Arizona

Horrible!!

This company is deplorable! Im currently in a wheelchair and rely Heavily on transportation to physical therapy so I can resume walking.

These people consistently leave me without a ride and hang up on me!

I have tried to speak with supervisors, managers, anyone in charge and I get hung up on. Unprofessional, unreliable, inconsistent, just plain ***

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User's recommendation: Do Not Use!!

Rudy F Wxr
map-marker Darien, Connecticut

Terrible Company

My disabled mother has had rides scheduled for crucial medical appointments and no one shows up. They don't even have the courtesy to call or text and say no ride is on its' way so she has a chance to find an alternative.

When you call to complain you get a run around and put on hold. The supervisor was rude and not helpful at all. She just stated they can't guarantee rides. The main function of the company is to schedule rides, and they can't even get that right.

This company or Veyo also in the past has had drivers say they picked my mom up and charged her Medicaid insurance but didn't actually pick her up. Very fraudulent if you ask me.

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Loss:
$20
Pros:
  • Pleasant agents
Cons:
  • Rude supervisor with no apology or recourse not dependable

Preferred solution: Dependable rides

User's recommendation: Use anything else if you can

Anonymous
map-marker New York, New York

Horrible management and account executives

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They do not care about the riders. Their so called account executives are the most incompetent people.

Stay away. Change your insurance to UPMC so you can deal with CTS instead

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Nicki M Hnv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Boise, Idaho

Concern for treatment by agents appointments set

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Agents Over speak you will not comply with your request do not pick you up in the front of the building they want you to go to the back in muddy area. They will not send you to a supervisor they rather put you on hold for 10 minutes plus so that she end up calling back to confirm that she made appointment.

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Cons:
  • Ineptitude on every level support supervision assistance

Preferred solution: High quality converse exact appointments being set. Confirmation

User's recommendation: Confirm confirm confirm

Princess T Eai

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Las Vegas, Nevada

Horrible Management and treatment of customers

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Updated by user Oct 19, 2023

It hasn't been resolved

Original review Oct 04, 2023
If I could I wouldn't give them no stars. As a former employee of MTM, I can tell y'all that place is horrible.

Management is horrible and the way they treat the members is downright terrible. A lot of customers have been complaining about missing their appointments or being stranded for 2-3 hours at their doctor's office. The reason being is because recently MTM bought out Legacy-Veyo. We have a system called Reveal and it's used to schedule, cancel, reschedule, or activate the return rides and management would disable the system reveal so they can transfer all of Legacy-Veyo information into MTM system during operation hours when members need to get to and from their appointments.

Basically playing with people's lives.

Some have dialysis or chemotherapy or some may need to get home to take their medications. That company needs to be shut down period
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User's recommendation: Avoid them at all cost and report this company to CMS

Andre L Pvo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Southington, Connecticut

MTM non emergency transportation company

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MTM Inc - MTM non emergency transportation company

On June 22,2023 I had an appointment with my PCP at 10:00 am and booked a ride a couple of weeks ahead of time with my non emergency company

My driver showed up at 9:55 for a 10.00 appointment. Where I was going was 15 minutes so I decided I may be a little late but perhaps they would take me.

Well, that didnt happen ten minutes late and his secretary said I was too late. We rescheduled for June 26 2023.

On June 26 my rescheduled appointment was for 11:15. 11:45 and still not here I stopped waiting outside for him but he didnt show up until 11:45. He called my cell phone that hes outside waiting for me.

I told him my ride was for 11:15 crickets, meaning I didnt hear a beep out of him.

I sent him away. This is fairly close to what MTM is doing to us

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User's recommendation: Do not use MTM transportation

Anonymous
map-marker Saint Louis, Missouri

Left at appointment, calling after appointment, arriving 50 minutes after scheduled pick up

My drop off driver said they were scheduled to for the return ride in 30 minutes. They never showed.

I was placed on hold over ten minutes. The next failure to pick up was on a staggered appointment. If I missed the first one then I miss the second one. It included a diagnostic needed to determine treatment.

They didnt arrive on time. I did not ride with them but a driver reported they dropped me off at 12:40. I didnt return home till near 3pm. I informed the company as much.The next one included severel calls informing them the pick up was after my appointment time.

They told me the driver will arrive at 2pm. I called them at 2:20. As another driver picked up the original called. He told me he left already.

I had been watching the security camera. I asked why didnt he call me. He said it went straight to vm. He called while I asked MTM for a ride.

I got wore when I didnt receive a return ride text. They said theyll be there in 20 minutes. I called again. It was another 40 minutes.

It started off nice. Then my booked ride request said pending.

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User's recommendation: Rider beware

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