Mtd Products
Mtd Products Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mtd Products has 1.8 star rating based on 51 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Look good, Cheap, So so so mad.
Cons: It is a poorly designed and manufactured piece of junk, Poor customer service - responsiveness, Many.Recent recommendations regarding this business are as follows: "Try Amazon first, use MTD AS LAST RESORT!", "I don’t know", "Buy different brand", "Beware", "Don't waste your time or money".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mtd Products has 1.8 star rating based on 51 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Look good, Cheap, So so so mad.
Cons: It is a poorly designed and manufactured piece of junk, Poor customer service - responsiveness, Many.Recent recommendations regarding this business are as follows: "Try Amazon first, use MTD AS LAST RESORT!", "I don’t know", "Buy different brand", "Beware", "Don't waste your time or money".
Most users ask Mtd Products for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Turnaround Time. The price level of this organization is medium according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Dingle, Province Of IloiloCarburator
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Jefferson City, TennesseeXT2 mower transmsmission broke
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo order number but u took money out 4 times
- Non responsive customer service
Preferred solution: I want to order the part but not charged 4 times
User's recommendation: I don’t know
Weed wacker
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Broken Arrow, OklahomaCheck on order
User's recommendation: Try Amazon first, use MTD AS LAST RESORT!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTechnical support
Preferred solution: Answers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerParts help!
- Usually very reliable
- Parts hard to get
Preferred solution: The part to fix the mower.
User's recommendation: Beware
Looking for cog drive wheel for track snowblower
Product engineer defect!!!
Preferred solution: Apology
User's recommendation: Buy different brand
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Bellmore, New YorkNot happy with all this being sent around
- Sold at local menards
- Cheap
- Look good
- Many
Preferred solution: Trade for new one
User's recommendation: To be able to swap it at the store and get a new onw
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Bellmore, New YorkNot happy with all this being sent around
The worst customer service experience my husband and I have ever had.
We ordered a set of 3 spindles for our zero turn when the parts arrived the three boxes had the correct part number on them but one box had the wrong part inside. The next day my husband called and waited a half hour on hold until a girl answered.
She told him she would transfer the call but she disconnected him. He was at work so I told him I would call again . I was on hold for a half hour when a girl answered. I explained what happened and she said she would stay on the phone with me to make sure it didn't happen again but I also asked for her number in case it disconnected while I was holding.
After over an hour my electricity went off and I was disconnected again. I called Whitney back at her number and asked to speak to someone in charge because I felt that the waiting time for service was ridiculous. She told me to ask the person she was transferring me to which I assumed was the mythical parts dept. After holding again for 13 minutes I had had enough and decided to contact someone at their headquarters in Ohio.
Guess what they are mythical too. I then called Whitney back but by then i guess she got smart and decided not to answer her phone. I left a message for her to please call me back and yes i was rather stern but by this time the blood vessels in my head were starting to pulsate. Later i tried again and of course no answer left another voice mail asking if she would please have the parts dept call me back..
They never did..
Trying to contact anyone at this place is harder then breaking into Fort Knox. My advice to you is order the parts from China because maybe you would have better luck contacting the Chinese if you get the wrong part.
Preferred solution: Full refund
User's recommendation: Don't order anything from them
Most difficult company to get in touch with
Preferred solution: I'm looking to price a crankshaft for my push mower but can't seem to get in touch with you.
User's recommendation: Don't waste your time or money
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible service, worse product
- No pros
- No customer service
- It is a poorly designed and manufactured piece of junk
Preferred solution: I want the stupid $4 part they didn't include in the NEW lawn mower box. After reading all the reviews, I don't really want the piece of junk, but I'm stuck with it. I can't even calculate how much money I've lost with time spent on this.
User's recommendation: Don't purchase any of their products.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Bellmore, New YorkChainsaw
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Bellmore, New YorkMy chainsaw I used once won’t start and no store that sells craftsman chainsaw will replace it
User's recommendation: I need a receipt sent to me for a 16 inch craftsman chainsaw
About
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MTD Company was founded in 1932. Originally it was a tool and die supplier to the local manufactures. At the present time the headquarters of the company is located in Cleveland, Ohio. Nowadays, the company is a world leader in manufacturing of outdoor power equipment, producing equipment for the residential purposes as well as for the commercial market. Among the MTD brands are Troy-Bilt, Cub Cadet, Yard-Man, Bolens, Yard Machines, McCulloch and White Outdoor. The products of the company can be found everywhere, particularly in home improvement stores, hardware, mass retailers, farm supply stores and independent dealers. For numerous innovations MTD has been granted a number of awards.
Mtd Products is ranked 270 out of 1652 in Equipment category
USA, Worldwide
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