Gene P Sxa

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Verified Reviewer
| map-marker Dingle, Province Of Iloilo

Carburator

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i have a craftsman lawnmower M140 160CC. leaked from the day i took it out of the box. trying to get the correct carburator since i live in the Philippines ,but bought the lawnmower in the states. Model number is 11A-B2AQ793. Everything i checked on line doesn't match even from MTD. All i want is the correct part number for the correct carburator for this lawnmower.
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Retha Dov

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Verified Reviewer
| map-marker Jefferson City, Tennessee

XT2 mower transmsmission broke

Your customer service dept. does not work! Call me I have a comment about the cub cadet dealers who sell the XT2 mowers 865-696-****
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Tina S Qfh

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Verified Reviewer

No order number but u took money out 4 times

Mtd Products - No order number but u took money out 4 times
Mtd Products - No order number but u took money out 4 times - Image 2
Mtd Products - No order number but u took money out 4 times - Image 3
I tried to order a part click to check out it said Cant proceed with payment but u hit my credit card 4 times
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Loss:
$120
Cons:
  • Non responsive customer service

Preferred solution: I want to order the part but not charged 4 times

User's recommendation: I don’t know

Yamaris Mvw
map-marker Wausau, Wisconsin

Weed wacker

The recoil and plastic piece is broke I only used it one time also first time it was started the pull string came out on the third pole Lowe's was asking if I can get a ra number or confirmation
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Joe L Rhv

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Verified Reviewer
| map-marker Broken Arrow, Oklahoma

Check on order

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I spent 50 mins, On hold .when I did get someone, he couldn't help. Escalated to level 2 on hold again , after 30 mins, on hold again I gave up,($@%# !,) my order has been setting there 6 days already and maybe 4 more before it even ships. BullshitBullshitBullshit!
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User's recommendation: Try Amazon first, use MTD AS LAST RESORT!

Kenneth W Csk

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Verified Reviewer

Technical support

When I called no one answered the phone, it just rang and rang then put the music on, I hung up. My older model MTD yard Machine needed a rear drive belt, the one that goes to the transaxle, not the engine. I got the exact belt I took off but now when you push in the clutch/brake pedal the tractor will not stop. I inspected the vari pulley and all is good there so I shortened the rod from the pedal to the pulley to get max disengagement but it still will not disengage. I just can't get enough slack in the engine belt.
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Preferred solution: Answers

Frank D Ddx

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Verified Reviewer

Parts help!

Mtd Products - Parts help!
Hi, I purchased a TB30B Troy-Bilt riding mower on 4/8/2022 at my local Homedepot. Yesterday one of the drive belts burnt up do to the belt keeper breaking. I contacted your support and they said they don't have any of those belt keepers in stock and don't know when they will be getting any in. Not sure what I'm supposed to do now...please help! Thanks, Frank
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Pros:
  • Usually very reliable
Cons:
  • Parts hard to get

Preferred solution: The part to fix the mower.

User's recommendation: Beware

Anonymous
map-marker Minneapolis, Minnesota

Looking for cog drive wheel for track snowblower

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The rep was very helpful she let me know that you no longer carry the cog drive wheel for my model snowblower and I couldnt read the complete model number and she gave the correct number with the info I had completely satisfied thank you
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pissed c Xlx

Product engineer defect!!!

MTD yard machine 25 ton log splitter...bad engineering. Can not access oil drain to do a simple oil change, idiots!!!
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Preferred solution: Apology

User's recommendation: Buy different brand

Featured
Geno H Imd

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Verified Reviewer
| map-marker Bellmore, New York

Not happy with all this being sent around

Mtd Products - Not happy with all this being sent around
Explore video interviews
My chainsaw is leaking gas n wont start. I was told I was able to trade it in and the lowes is telling me no. It has to be looked at but I was told I have a warranty on it
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Loss:
$1500
Pros:
  • Sold at local menards
  • Cheap
  • Look good
Cons:
  • Many

Preferred solution: Trade for new one

User's recommendation: To be able to swap it at the store and get a new onw

Geno H Imd

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Verified Reviewer
| map-marker Bellmore, New York

Not happy with all this being sent around

Mtd Products - Not happy with all this being sent around
Its not starting and I was told I had a 2 year warranty on it, but Im being sent to more then three different companies to settle this. Just cause the fuel lines was shot
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Lavonne B Hya
map-marker Coral, Illinois

The worst customer service experience my husband and I have ever had.

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We ordered a set of 3 spindles for our zero turn when the parts arrived the three boxes had the correct part number on them but one box had the wrong part inside. The next day my husband called and waited a half hour on hold until a girl answered.

She told him she would transfer the call but she disconnected him. He was at work so I told him I would call again . I was on hold for a half hour when a girl answered. I explained what happened and she said she would stay on the phone with me to make sure it didn't happen again but I also asked for her number in case it disconnected while I was holding.

After over an hour my electricity went off and I was disconnected again. I called Whitney back at her number and asked to speak to someone in charge because I felt that the waiting time for service was ridiculous. She told me to ask the person she was transferring me to which I assumed was the mythical parts dept. After holding again for 13 minutes I had had enough and decided to contact someone at their headquarters in Ohio.

Guess what they are mythical too. I then called Whitney back but by then i guess she got smart and decided not to answer her phone. I left a message for her to please call me back and yes i was rather stern but by this time the blood vessels in my head were starting to pulsate. Later i tried again and of course no answer left another voice mail asking if she would please have the parts dept call me back..

They never did..

Trying to contact anyone at this place is harder then breaking into Fort Knox. My advice to you is order the parts from China because maybe you would have better luck contacting the Chinese if you get the wrong part.

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Preferred solution: Full refund

User's recommendation: Don't order anything from them

Evelyn S Mwr
map-marker Glennville, Georgia

Most difficult company to get in touch with

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I have tried repeatedly to chat with an agent on your website but everytime the agent comes on, the screen goes blank. Even trying to reach by phone is impossible. None of your options fit my questions and I can't get a human on the line. Do y'all care about customer service or not?
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Preferred solution: I'm looking to price a crankshaft for my push mower but can't seem to get in touch with you.

User's recommendation: Don't waste your time or money

Caroline B Fow

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Verified Reviewer

Terrible service, worse product

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Terrible customer service. I purchased a Yard Man lawn mower and discovered a part was missing. I spent over two hours on hold and finally a rude agent came on the line. She insisted the missing part was my problem and refused to help me. DO NOT BUY FROM THIS company. They are a bunch of con artists that don't stand behind their *** products. Contact the BBB. Maybe if there are enough complaints, this unethical company will be driven out of business.
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Loss:
$100
Pros:
  • No pros
Cons:
  • No customer service
  • It is a poorly designed and manufactured piece of junk

Preferred solution: I want the stupid $4 part they didn't include in the NEW lawn mower box. After reading all the reviews, I don't really want the piece of junk, but I'm stuck with it. I can't even calculate how much money I've lost with time spent on this.

User's recommendation: Don't purchase any of their products.

Geno H Imd

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Verified Reviewer
| map-marker Bellmore, New York

Chainsaw

My chainsaw still doesnt work, Im trying to return it but lowes is saying no. They cant do anything so I want a paper emailed to me to guarantee a replacement chainsaw. So let me know what I can do to get this done. I have a two year warranty on it
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Geno H Imd

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Verified Reviewer
| map-marker Bellmore, New York

My chainsaw I used once won’t start and no store that sells craftsman chainsaw will replace it

I was told I have a two year warranty but no place will replace it cause they dont sell that model anymore
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User's recommendation: I need a receipt sent to me for a 16 inch craftsman chainsaw

About

Related Companies

Cub Cadet, Troy Bilt, Bolens, Remington Power Tools, Yard Machines

Summary

MTD Company was founded in 1932. Originally it was a tool and die supplier to the local manufactures. At the present time the headquarters of the company is located in Cleveland, Ohio. Nowadays, the company is a world leader in manufacturing of outdoor power equipment, producing equipment for the residential purposes as well as for the commercial market. Among the MTD brands are Troy-Bilt, Cub Cadet, Yard-Man, Bolens, Yard Machines, McCulloch and White Outdoor. The products of the company can be found everywhere, particularly in home improvement stores, hardware, mass retailers, farm supply stores and independent dealers. For numerous innovations MTD has been granted a number of awards.

Mtd Products reviews and complaints

Mtd Products is ranked 270 out of 1652 in Equipment category

Area Served

USA, Worldwide

Payment Methods

MasterCard

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