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Beware of Honda engines sold by MTA Distributors

I bought a pressure washer with a HONDA engine on 6/18/09. Used it twice with no problems. Third time it would not start so took it to the authorized Honda repair shop. They say it needs the gas tank and carburetor cleaned (after two uses????) and warranty won't cover it. Repair cost of $58 on a practically brand new product. I called Honda; in turn they said to call MTA Distributors as they handled all warranty-related problems. Since the washer came with a 2-year guarantee I thought every thing was o.k. NOT! I called MTA Distributors and they claimed I had put bad gas in it and the gas had "broken down" after a couple of weeks. HMMM...the gas works o. k. in my car and lawnmower! (Maybe I should buy "magic gas"). They also claim that maybe gas sat in the carburetor "perhaps even months, before the consumer bought it." And that's my fault??? Would do NOTHING to assist so the pressure washer goes to Goodwill or the dump because I refuse to pay for service every 3rd use and I'm out $335 because MTA says it's my problem. Consumer beware!!!!!
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4 comments
#157256

Sounds like I bought a similar power washer, (with HONDA prominently displayed on the front of it) for Father's Day. I bought it at Home Depot & paid an additional $50 for the warranty.

2600 psi, etc.

We used it for about an hour and notice that the more we used it, the less pressure we got to the point where you could stick your hand in front of it. Returned it to HD who graciously took it back & gave us another one. Same problem. Returned it again, no questions asked.

We bought a HUSKY for the same price.....works great and it would probably take the skin off my hand if I put it in front of the nozzle. I should have read the reviews first but Home Depot was great about taking it back.

#79866

Seems odd to even call a distributor to begin with?

#69656

I bought it at Lowes. They have called and graciously offered to return my money or give me store credit.

They said they normally offer returns on merchandise bought in the last 30 days but wanted to offer good customer service and clearly could see why I am unhappy. My issue with MTA Distributors is the poor customer service and lack of concern. I was told to contact the company because they (you) handle any warranty issues. Your company told me this isn't a warranty problem - which I can understand - but my contention is that it must then be a faulty product.

If the gas is known to break down in the engine after 2 or 3 weeks that should be clearly stated in the warranty paperwork and operating instructions.

Further, if the gas tank must be drained every 2 or 3 weeks to prevent this problem, the pressure washer isn't worth the trouble. I will purchase another from Lowes with a better engine such as Briggs & Stratton and know that it will give me good service, as will Lowes.

#69491

Eddie, sorry to hear about your trouble with your pressure washer. Where did you buy it again?

MTA only sells to dealers. Please call back and ask for me and I will try to help.

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ID
#156023 Review #156023 is a subjective opinion of poster.
Location
Columbus, Georgia

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