Karim Ngd

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Poor customer service

Usually I tend to stay pretty calm and even keel about things. But when it comes to stupidity I draw the line. I was trying to get my account straightened out because I went to make a payment on line to the MSA Group but there site timed out and did not accept the payment. I called them but they never said timed out only that they would send a fax to my card company which they never did the day I called them. It has been 2 days and my money was not back on my card so I called my card company to see if they received the fax they of course received nothing. So they tried doing a three way call and 3 times an MSA Group customer service rep hung up on my card company. So I got off the phone with them and called the company directly, I got Jamal on the phone I tell him the entire story so he reluctantly sends out a fax to my card company but does not tell me he needs an authorization number from the transaction that did not take place! I learn this from calling back my card company. Hang up again call back and I get Lucas on the line, explain blah blah blah all over again. I get him to call over to my card but 10 minute wait time was to long for him to deal with, must be close to lunch. All this could have been avoided if the first person who answered the phone did not hang up, or the second person or the third person. So now nothing has been handled and both companies now have a very frustrated customer. So to all don't get involved with the MSA Group there customer service is not very attentive or good to it's customers.
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