MRSFLATPACKComplaints and Reviews

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    • Customer service 1
    • Money focused 1

I recently purchased a Sideboard and the Cambridge Loft Bed with Desk Unit for my Son. I allowed plenty of time to set this up and it was worth it. The results were amazing. Having first painted the room, it was important for me that everything was perfect. I tend to take my time with these things. The contact I had with Customer Services, to order the second item (ordered separately) was fine. They were friendly and did their best to... Read more

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When it arrived they were the wrong parts and it was damaged. We were in constant contact, they took a week to pick the bed up and a month to refund us our money! We were constantly told that it would arrive in our account at the end of the day? We filed a complaint with the card company and it still took 4 weeks for a refund . Shocking!

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Having read the review of this company online, it seemed this company was one of the better individual companies to deal with. (prices are not cheap, but cost isn't always the overriding factor for me) However having tried unsuccessfully to order several times online due to their payment pages being less than user friendly I gave up. A representative from this company duly phoned to see why I hadn't placed my order. (please note this was the... Read more

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Do not use this company for your own sakes they have been nothing short of a terrible nightmare and treated us so unfairly. I was decorating my daughters bedroom and ordered a cabin bed in good faith from these guys. My builder and my partner noticed it was cracked on the front facia aswell as parts missing. I was really annoyed as we had paid the builder for the day and my daughter now had no bed to sleep on. I rang the comapany the next... Read more

Was this review helpful? 7 96

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