MRSFLATPACK Reviews

I ordered an ecard for twins 10th birthday. It did not arrive. Very disappointed.

I recently purchased a Sideboard and the Cambridge Loft Bed with Desk Unit for my Son. I allowed plenty of time to set this up and it was worth it.

The results were amazing. Having first painted the room, it was important for me that everything was perfect. I tend to take my time with these things. The contact I had with Customer Services, to order the second item (ordered separately) was fine.

They were friendly and did their best to accommodate my delivery times, I fact they were a day early. Good to deal with a British Company as well.

When it arrived they were the wrong parts and it was damaged. We were in constant contact, they took a week to pick the bed up and a month to refund us our money!

We were constantly told that it would arrive in our account at the end of the day?

We filed a complaint with the card company and it still took 4 weeks for a refund . Shocking!

Having read the review of this company online, it seemed this company was one of the better individual companies to deal with. (prices are not cheap, but cost isn't always the overriding factor for me)

However having tried unsuccessfully to order several times online due to their payment pages being less than user friendly I gave up. A representative from this company duly phoned to see why I hadn't placed my order.

(please note this was the only time the company bothered to contact me and it was to chase to see if I was still going to purchase)

As my daughter had her heart set on this bed I reluctantly proceeded with the order.

However since ordering I have had to ring the company 3 times to chase my order.

The third time they told me the delay was beacuse of problems with the machinery and my daughter is going to need to wait for a further week before the bed can be delivered.

As a gesture of goodwill and the fact that they had not informed me I asked if they could refund part of the delivery cost to which they responded by saying it is not in their policy.

The money is not the issue but the overall experience of not being kept informed of delays to delivery and the fact they took the time to chase payment but could not take the time to inform me meant I was left feeling this company is only interesting in getting your money and the rest of the service is not a priority.

I am yet to receive the stated goods, but needless to say I will be posting again to provide an update on the quality and timeliness of the product I ordered.

Mr Stevens

Do not use this company for your own sakes they have been nothing short of a terrible nightmare and treated us so unfairly. I was decorating my daughters bedroom and ordered a cabin bed in good faith from these guys. My builder and my partner noticed it was cracked on the front facia aswell as parts missing. I was really annoyed as we had paid the builder for the day and my daughter now had no bed to sleep on. I rang the comapany the next day to advise them I would be returning it, which was within the required time.

Since this ordeal trying to get a refund has been awful, they are rude and accused us of breakng the bed themselves, ( apparently the know exactly how our builder broke it) they wasnt there!!!!!

I am now believe it or not starting a small claims court trial against them to get the money that they should of refunded me. I have had to take the matter this far as I have contacted them 5 times for my refund and they feel they are not obliged to refund me accusing us of the liability, they have been so unprofessional and have are greatly lacking in customer service skills.

Take my advice the quality they produce is unsatifactory you will be bitterly dissapointed and heaven forbid you requiring a refund. My best advise as a fellow consumer stay the *** away.