Mr Waterheater Reviews

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DON'T USE THEM

I just had a waterheater installed today for total cost of $810.00. 30 minutes after leaving the valve that they used to shut off the water in the house is leaking. After 3 phone calls a guy named Bob shows up with teflon tape to fix it in his words "for now". I had told the office in my previous calls that I needed to someone to fix it and they assured me he had tools in his car since he was not driving a company truck. I could have used flex seal my self. I called the office to tell them that now since I have to get a plumber to fix what they broke because it was not leaking before they came that I felt I should stop payment on the check until I found out what a plumber would cost. The guy on the phone was just a piece of work. Making ridiculous analogies. Whining that it wasn't fair. I understand that you have to turn off the water to install a water heater but that doesn't mean that if you break something in the process you can just blow off that responsibility. Accidents happen but to just stick a customer with an extrax expense is what is not fair. DO NOT ever use this company. I can certainly guarantee I won't.
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ID
#1501573 Review #1501573 is a subjective opinion of poster.
Location
North Versailles, Pennsylvania
Service
Mr Waterheater Water Heater Installation
Reason of review
Poor customer service
Preferred solution
Price reduction

1 year old and hot water tank leaking on floor

Hot water tank was installed by mr watwrheater. 1 year later it is leaking. Called and they want $195 for a relacement. 1 year? Installer was an idiot and I had to hook up gas line because he didn't have right tools? A pipe wrench? Hope this review helps people in making the right decision when they have a crisis. 1 year from a hot water tank come on guys and your trained professional tried to upsell and couldnt even do what I paid almost $600 to do.
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ID
#1163321 Review #1163321 is a subjective opinion of poster.
Service
Mr Waterheater Tank Installation
Reason of review
Bad quality

Water Heater Review

Called mr water heater. Gave them serial number of water heater. No problem. When they came sent cheaper model would not budge on price. Will let you know if any problems or high electtic bill. Must be how they make out. You don't get what you pay for. Over charging
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ID
#543522 Review #543522 is a subjective opinion of poster.
Location
Walnut Creek, California

Refused to service new water heater

They came out and installed a new water heater replacing one that was new and leaked. After the installation, the water heater was using an abnormal amount of electric. We disconnected it. We called them 4 times and GE also called them and they refused to come out, saying they "didn't think anything was wrong with it." We had to pay another plumber to take it out and replace it. The new one works fine.I have a $300 electric bill for a vacant property! Nothing was running except the water heater.Turns out it had a short.
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2 comments
#841331

I've used them twice at my house and have recommended then to at least a dozen friends. All have been very happy with the price and service. They are good guys as well and give back to the community.

#1306398
@PissedConsumer841331

Mr. Water Heater is a Ripoff!

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ID
#418287 Review #418287 is a subjective opinion of poster.
Location
Butler, Pennsylvania
New Reviewer

Mr Hot Water Heater

I think that this might be the same company as Mr. Hot Water Heater. They go by two names. Their water heaters are not very good. We got a ten year warranty and then we found out that it is their warranty and not the manufacture's warranty. We tried calling them but they said they were not responsible for what the plumber wrote on the bill. I think that the company should stand behind their work. After six years we called the company and they said that the water heater we purchased was good for only five years. This is not right.
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3 comments
#986044

You're incorrect in saying they are the same company. Because they are not wastewater here does not supply a five-year tag it's requires a minimum of six for the option of a 10 on 12 year warranty. And when you get the 10 or 12 year option you get an extra port in the tank to help with corrosion

#938055

This is not the Mr. Waterheater in N.

Versailles, PA which are very reputable & honest & do excellent work. I would highly recommend them.

#381148

We found they are not very good with their service work.

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ID
#179095 Review #179095 is a subjective opinion of poster.
Location
Dallas, Texas

Don't Be Confused 1 800 Hot Water And Mr.WATERHEATER.COM ARE NOT THE SAME

UNTIL RECENTLY FOUND THERE WAS A SMALL 2 TRUCK COMPANY IN PITTSBURGH PA UNDERMINING MY FAMILY NAME USING THE NAME MR.WATERHEATER THE NAME MR.HOT WATER HEATER HAS BEEN IN MY FAMILY OF PLUMBERS SINCE THE 70'S WE STARTED ADVERTISING IN 1984 IN THE YELLOW PAGES PRIOR TO THAT ONLY NEWS PAPERS AND COMMERCIALS "TAKE NOTICE HOW THE ABOVE COMPANY MENTIONS NATIONAL TRADEMARK A TWO TRUCK OPPERATION THAT THEY JUST PURCHASED IN 2004"WE ARE PLUMBERS HERE 24/7/365 SAME DAY SERVICE AND WOULD NEVER CHARGE $700 IN ADDED WORK ON A SIMPLE 1 HOUR WATER HEATER JOB .WE HAVE LOCATIONS THROUGHOUT THE USA AND CANADA JUST CALL 1-800-HOT WATER FOR ANY PLUMBING HEATING OR COOLING PROBLEM AND DID I MENTION WE OFFER A LOW PRICE GUARANTEE.WE CURRENTLY RUN 382 SERVICE VEHICLES THROUGHOUT THE WORLD IT'S SIMPLE CALL 1-800-HOT WATER THANK YOU AND LOOKING FOWARD TO SERVICING YOU SOON!VISIT OUR SITE @***.1800HOTWATER.COM
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2 comments
#1219120

Well, I went to your site...and it pretty much was ads....no concept of a website for a business....

#938054

I have used Mr. Waterheater, from N.

Versailles PA for an apartment building that needed a new hot water tank & also for my home. They came SAME DAY SERVICE! Even when I needed them for my house, on a SATURDAY! They are a very honest & hardworking family.

They answered all of my questions & were very courteous. They do not oversell & only put in what you need.

I have referred many people to them and ALL have been very very happy with both the price & service that was given.

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ID
#178296 Review #178296 is a subjective opinion of poster.
Location
Newark, New Jersey
New Reviewer

Mr Water Heater is a rip off

We had Mr Water Heater with home office in North Versailles, PA install a water heater for us and the inspector told me that we didnt need any of the extra stuff that the plumber told me we had to be installed. They charged me another 700 on top of the cost of installing the water heater and it had to bwe done or he could not finish the installation. The city said they do that all the time to the old. This is Elder Abuse and I am also going to contact the state. I told my son and he was set to go there and talk to the owner but I told him it would not do any good since I have tried to call them and they will not return my calls.
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24 comments
#1316298

Mr. Water Heater came out and replaced my water heater after it ruptured.

They came promptly Monday morning, installed a new water heater but forgot to mention that it was an additional $170.00 for an expansion tank. I wouldn't have minded paying the extra $170 if they had mentioned it to begin with. Spokesperson said it was written on the bottom of my contract.

If they knew the hot water heater needed an expansion tank, why not mention it the first time! This starting to be a very expensive water tank!

#880288

19. Months old getting warm water called Mr water heater .

One yr labor warranty house call labor fifty dollars eighty dollars half hour 250 dollars to replace 19 month old heater big scam I did replace water heaters before One half he.

To fortyfive min. Max

#771923

Don't bother calling if you live in Washington PA, you are out of their service area. I called early on a Saturday Morning and was told that they only come as far as Mc Murray PA, yet they have a local number for Washington!

#573936

Mr. Waterheater is in Pittsburgh and they have a 24 hour phone service (no calls go unanswered).

The first comment conflicts with all proof. Have a great holiday everyone!

#487498

lol, the first comment is definitely from a Mr waterheater correspondent, hes from Pittsburgh, their offices are in Pittsburgh... definitely a narc.

#415240

I just had Mr. Waterheater do an install for me and I must say I was impressed and I'm hard to impress.

I called at 8:30 and he was there by noon and finished by 1:00.

I was afraid of the upsale, but the price was exactly as agreed upon and was better than what I was quoted by local plumbers. Highly recommended.

#415001

hey great song!

#414999

call jenny at 867****

#414995

what were we talking about?

#414991

hurts

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ID
#178005 Review #178005 is a subjective opinion of poster.
Location
Dallas, Texas
Loss
$700

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