Anonymous

Be honest!!

I'm still waiting for them to call me !!
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Reason of review:
Poor customer service
Anonymous

Had very bad experience with Employee at Mr. Car in Naraina

Today I visited at Mr. Car, Naraina outlet where I entered directly through two wheeler. One of the employee was shouted like animal and told that two wheeler is not allowed inside. At the same time another employee came and started shouting once again. I said that I was not aware that vehicles are not allowed but you should talk to people respectfully. At the same time Mr. Vikas employee of Mr. Car said that you close the gate we will let them know that what is their problem. Undersigned it self belongs to naraina and this was my first visit as I wanted to by another car but the experience which I had today is horrible. Same was personally informed by self on this number -+91 9811* 13867. Customer service needs to be looked into. Regards Varun/995808****
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Reason of review:
Poor customer service
Carmesha Heo
map-marker Brentwood, Maryland

Mr. Car LLC knowingly sold me a car that was in bad conditions.

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Updated by user Jun 03, 2016

The owner and alls folks from this company treat you like you are ignorant.to buy this car in this dealer had been an nigthmare....the nisan murano i bougth had been more time in their mechanic shop then the road...i'm so tired to be waiting for them to fix the problem,and they said the sounds cracking is normal,cause the nissan is awd,and the nissan dealer diagnostic it's totally diferent history....

Original review Jun 02, 2016
I purchased a car and two weeks later the car began making sounds, I took the car in for repairs on at least 4 occasions. I spoke to all of the Reps including the owner Daniel and they just brush me off, they now the system. They knowingly sell people bad cars. The car cannot be repaired, they told me an SUV makes sounds because of the AWD. I took the car to a Nissan dealer so that it can get hooked up to the diagnostic machine and the car is without repair. They refuse to even talk to me now. I complained with BBB, want my money back.
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Loss:
$16000
Cons:
  • Needed repairs
  • Customer service
  • Prices are high
Reason of review:
poor customer service and bad car quality

Preferred solution: Full refund

Anonymous
map-marker Manassas, Virginia

Review in Dealers category from Manassas, Virginia

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I will write in spanish. Para todos los latinos que piensan comprar auto en mr.car no se lo recomiendo a nadie este es el peor dealer que hay a todos los latinos les financian *** tax id para engañarlos para venderles basura, no se lo recomiendo a nadie ni a mi peor enemigo nunca vayan a este dealer si van antes de comprar vayan al taller R2R es de ellos mismos y se daran cuenta cuanta gente hay alli *** los mismos problemas parece como si fuera una pesadilla .
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2 comments
Guest

Hola no se quien seas o por que no quieres dar tu nombre. Son mas de 5000 los clientes satisfechos y aparte de todo TODOS LOS VEHICULOS TIENEN GARANTIA DE HASTA 5 ANOS . si me das tu tel o me llamas al 301277**** y me aclaras de tu experiencia podemos creerte lo que tu dices si no estas mintiendo y desprestijiando el buen nombre y prestijio de MR CAR

Att;

Brenda

lot A Sales Manager

Guest
reply icon Replying to comment of Guest-1187161

Es la verdad ami tambien me paso que para vender si lo tratan birn pero cuando ya le meterion el auto malo lo ignoran a uno o lo tratan de engańar me entendes

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Anonymous
map-marker Washington, District Of Columbia

Car Review

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They are the worse ever trust me they sell lemons for sure the body of the vehicles look good but underneath the hood you will find so many issues . I purchased from them and only had my car for two weeks before Major work needed to be done I'm still fighting for the fake warranty they offer to cover repairs .. If you want buy don't go there
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Reason of review:
Bad quality
Anonymous
map-marker Washington, District Of Columbia

Cant Find a Complain about the Dealer, Honestly.

Fantastic people and fantastic prices. Definitely recommending to my friends. I am greatly appreciative of these folks getting me into a loan that's best for me and helping me rebuild my credit in my opinion this is the most important thing, Mr. Car doing outstanding services and the salesmen are very professionals the best in the area.... Thanks Mr.car LLC. I would love to buy another car some other time, when i am finally done paying my 2006 Audi! Have no problem going to finance another amazing car, Thanks for all the services and all the help with mechanic issue. They gave me a free 1 year of mechanic maintenance.
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Anonymous
map-marker Washington, District Of Columbia

Don't Waste your time with Daniel or this Dealership

I recently purchased a vehicle. I Dealt with Mr. Daniel, a slick talker, shady, and can't be trusted. If you decide to purchase, have the vehicle inspected and make sure to obtain a maintenance warranty for the trouble ahead. Also keep in mind, these guys will remove parts from one car on the lot to another car in order to make a sale. If you have a trade, take it somewhere else, like CARMAX.. These guys are natural predators against the Latino community. Looks can be deceiving. I traded in my car, and now its for sale at Mr. Car LLC, and as the second owner, I will tell you that my vehicle is all polished up, but underneath its a wreck. A ton of issues are wrong with the vehicle. A few things that I know Mr. Car will not fix. If you drive this vehicle, the heat from the engine will radiate to the cab, and if it hot the temperature inside the vehicle will rise to 120 degrees. I made have purchased, but at lease I have insurance that covers just about everything. Here's the deal, don't buy without a maintenance plan, you're be sorry if you did. Choose wisely, and work the best possible deal for you. On the opposite site of the spectrum, the maintenance warranty company is also loosing money by allowing this dealership to place the bulk of the repair costs against the maintenance warranty carrier. For example, if you purchase a car with a maintenance plan, Mr. Car LLC will automatically dropped their 30 day coverage simple because you have purchased of your new maintenance warranty plan. Again, another slick move by Mr. Daniel who made it clear that they drop their warranty if the customer purchases a maintenance plan from AUL used car coverage. So, in essence, now they are taking advantage of the maintenance warranty carrier by placing and enforcing them to make repairs within the thirty day window after purchase.
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Loss:
$1500
tiffanyscarter C
map-marker Newnan, Georgia

They knowing sold me a car with a bad transmission

Mr. Car LLC, located at 3600 Bladensburg Road, Brentwood, MD are a bunch of theives!! They prey on people who cannot get tradional auto finance and sell car with high mileage and over inflated prices. I was sold a 2002 Ford Explorer in Jan 2010 that they toted as being a great car since it was a 1 owner and accident free car. I feel for their ***. I put $3000 down on this car that had well over 100,000 miles on it. (I thought that I was doing that right thing by my kids getting a "reliable" car). Well not even 8 mths later the transmission goes out and it gonna cost $3000 to replace. When I take it to the shop they tell me that the transmission casing has been some how glued back together. Which signaled to them that someone knowingly did this in the hopes to resale it. Well I guess I was the sucker that got it. I put the car in the shop in Sept but because I had to keep renting a car to get my children back and forth to school (at the time we lived about 30 miles away from their school) and I had to go to work. With me having to keep renting cars it became nearly impossible for me to pay for the rental car and the car note. I let Daniel, the owner, know what my struggles were. Everytime I called and told those people what was going on they gave me hassles. I had a verble agreement with Daniel the owner to defer the payments until everything was sorted out. So on November 27th, two months after it was put in the shop I save enough money to pay the deposit of $1000 needed to get the truck out of the shop. On Dec 2nd, Mr. Car comes and reposed the car AFTER I had a agreement with the owner. I call them and of course they talk all fo this *** to me and say that they don't know of any agreement and of course when I try and reach Daniel they say he isn't there. So they tell me that they waited on purpose for me to ge the car fixed so that they didn't have to and that I need to pay them $1095 in order to get the car back. Don't think so...I have already reported them to the BBB, FTC and have made appeals to all of my local area news papers. According to an attorney that I contacted I have a legal case against them and that is my next plan of action. These people need to be stopped because who knows how many others they have done this to and they just accepted it laying down. Well not me!! I gonna be the first to bring them to justice!!
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6 comments
Guest

DONT BUY HERE!!!! CROOKS

Guest

Mr Burneo is doing a great job of trying to save face, but I hope you inspect any vehicle from that lot very carefully before purchasing. They sell junk.

With high mileage. And for a higher rate than it is worth. They prey on people who can not afford vehicles to begin with by telling them it is hard to finance a few thousand dollars, but MUCH easier to sell them a newer, less mileage vehicle. The people who can't afford these cars already, are stuck in a higher payment, longer term loan, and the car is still worn down.

They dont even bother to clean the interior before selling it.

As with anything, Buyer Beware. These guys, like so many others, are looking to make a few extra bucks off of you.

Guest
reply icon Replying to comment of Guest-439570

These people aren't preying on anyone. There aren't kicking your door down and shoving a contract down your throat.

They are providing people that make bad choices an opportunity to make another bad choice via In-house financing.

If you can afford to pay for something with cash than you cannot afford it. This is why poor people stay poor.

Guest

Yes toyota of bowie and college park honda all of their car are covered for a life time

Guest

As the owner and General Manager of Mr. Car LLC have to disagree with the nature of this complaint.

We sell used vehicles and always strive to bring the best quality to our dealership. Having in consideration that after our many years in business we have never had a court litigation process with any of our customer says a lot about our company's way of doing business. This complaint was brought to our attention by the BBB and after a detailed explanation of how the events took place this complaint was withdrawn from their files. We always try to work with our customers in every way, but when there is no communication nor any agreement as stated by the customer the contract has to be enforced specially when our company has not receive payments and not one attempt to contact our collection department for well over 3 months.

Ten months after purchasing the vehicle and driving it for over 19k miles there is no dealer on the state of Maryland that would honor a complaint such as this.

When certain individuals do not follow their responsibilities, there will always be a consequence despite what the dealer can or cannot do to help. Thank you for reading..

Guest
reply icon Replying to comment of Guest-241277

You are a piece of *** and so is your company taking people's money working with your fake *** bank to get a loan for someone making them pay a deposit and then repo their car after you steal from them. ***.

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