Resolved
Terry D Qpt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Tuakau, Waikato

Resolved: Cannot access website

Updated by user Oct 17, 2023

Company fixed the issue and I have been provided with apology. Access to website enabled.

Original review Oct 01, 2023
Despite many attempts, I have been unable to access Mp3Va's website. I have been a long standing customer and have not changed any of my details. All I get when I try to get in is "invalid email or password". I am currently trying to contact the company but am still awaiting a reply. There is clearly an issue with accessing a company with a previously great record.
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User's recommendation: Great company but they need to sort out access.

Clarisse Shum

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Cape Coral, Florida

Website refuses payment. Unable to contact any support to resolve the issue.

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Product is useless if the website does not allow payment for purchase of songs/albums. Says right on the website they accept credit cards yet when you enter any credit card, it will say it failed.

Try contacting support through their mailbox & nothing happens.

I've been a customer for 20+? years... can't remember exactly, but it has been a looong time! Here I run into a problem & this is how a loyal long time customer is treated???

Seriously shameful! Come on y'all...provide some customer service here & show some pride in your product. This is a great platform & I really enjoy using it. I hope that some of the money goes back to the artist, and that is why I support it.

(Hmmmph, assumption, I should check into that) If nobody can enter a form of payment, the site will just die. Unless that is the goal here, this problem needs immediate attention & fixed immediately.

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User's recommendation: Hope they've fixed the issue, opened up better customer interactions, & didn't just allow the site to die out.

Steven H Klc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Gary, Indiana

Having problem logging in to Mp3va.com

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Mp3va.com sent me an email saying that they were having some issues that should be corrected in the near future. They also sent me an alternate link to their website {{Redacted}}
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Resolved
Michelle R Owh

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Verified Reviewer
| map-marker La Crosse, Wisconsin

Resolved: Why is MP3va's website being blocked on all browsers?

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Updated by user May 24, 2023

The responded almost immediately and gave me an alternate web address to use while they fix the issue. I love this site, and their customer service is excellent.

Updated by user May 29, 2023

They responded quickly and resolved my issue immediately.

Original review May 24, 2023
I have an extensive MP3va account that I have enjoyed for well over 7 years now, but suddenly, I can no longer access my account on any browser I have tried. (Chrome, Duck Duck Go, New Internet). All of the browsers I have access to are blocking your website. Could you please tell me how I can access my extensive music library? Thank you. Michelle Rekstad
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Preferred solution: Regain access to my music library

User's recommendation: Make sure that you can continue to access their website

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