New Reviewer

***********SCAM ALERT*************

******************************MUST READ******************************* To those of you who are moving and are looking to employ either "MOVING DIRECT VAN LINES" or "RED GOLD LOGISTICS" for your move….. PLEASE READ ON!!!! 2 Months ago I had a move from NJ to Palm beach gardens FL.. I had spoken with multiple companies about the job with most companies being a few dollars apart. We ended up deciding to go with MOVING DIRECT VAN LINES…. Also known as RED GOLD LOGISTICS. First off this company has changed their name multiple time due to the fact of bad ratings with consumer affairs and the BBB, as well as many bad reviews from moving company review sites, and let me tell you….. I UNDERSTAND WHY! First off let me say that when these guys were packing they were extremely unorganized on how they took apart our large items such as our kitchen table and bedroom sets. All they cared about was taking it apart as quick as possible not caring about being careful with the bolts and nuts that went missing on the move. So when we got our items we had missing bolts and were not able to put the items together (Not that the delivery guys were going to put it together anyway) but that was only the tip of the iceburg! When we moved, we had 2 50" plasma TV's, 1 In our bedroom and 1 in our Living room. These items never made it to our new house! THEFT!!! There was no question about it being stolen! The guys who were packing up our stuff were eying the TV's since they got in the house! When the truck got to our new house in FL 5 Days late from the date they promised (Our delivery date was 5/1 and they cam 5/6) we were excited about finally not sitting in an empty house. I came out to help the movers with the items and lets just say I saw the MOST unorganized truck with fragile items broken, Boxes crushed, Heavy items sitting on boxes labeled fragile, and 5 of our boxes had this nasty oil all over them that seeped in to the boxes with clothes in them and ruined them. The driver said that the guy before us had a big jar of incent oil that broke on the truck (no surprise with the way these guys pack and throw boxes around). I overlooked all of the problems because I was just happy about the move and was excited to finally get to sit in the house and enjoy our new start in FL, But as box after box is coming off the truck crushed and ruined, I keep looking for the plasma's which aren't showing themselves. Finally the driver comes to me and says "OK That's it for your delivery" and im like OH NO ITS NOT! Where are the 2 Plasma's…. So he says if there is something missing from your delivery you can call the "Claims Dept" in our office but my job here is done. So Im like hold on…. Our kitchen table made of glass and all these different bolts isn't put together and is left in like 30 pieces on the floor with the screws missing, Our bed upstairs is left in about 40 pieces, Im missing 2 TV's worth $4,000 and your telling me your job is done? I told him he wasn't going anywhere and After making him stay until I called the clams dept I finally get someone on the phone who is rude enough to hang up on me my first phone call. On my second attempt to resolve this horrible situation with them, they basically told me that they are sorry my items got stolen but they are only responsible to pay $.60 cents for every 1lb of weight which basically means my 2 Plasmas were worth about $30 a piece. I would love to get that deal. BOTTOM LINE IS THIS COMPANY MAKES A LIVING ON STEALING YOUR MERCHANDISE AND GETTING AWAY WITH IT, NOT TO MENTION MUTLIPLE BROKEN ITEMS THAT WERE DELIVERED AS WELL AS BOXES OF CLOTHES THAT WERE DESTROYED ALONG WITH WOOD FROM OUR BEDROOM SET THAT WAS LEFT UNTIED TO THE TRUCK AND DELIVERED TO US WITH MULTIPLE DINGS AND DENTS…. ALL SAID AND ONE, WE HAD A TOTAL LOSS OF ABOUT $6,000 WORTH OF STOLEN ITEMS AND DAMAGED ITEMS WITH THEM OFFERING US $90 AS A CLAIM. ********************MOVERS BEWARE ----- DO NOT EMPLOY "MOVING DIRECT VAN LINES" OR "RED GOLD LOGISTICS" FOR YOUR MOVE OR YOU WILL BE SORRY.. WHATEVER DOESN'T GET STOLEN WILL END UP BEING BROKEN!
View full review
ID
#282774 Review #282774 is a subjective opinion of poster.
Location
Palm Beach, Florida
New Reviewer

Moving Direct Van Lines / Red Gold Logistics / Trans

I recently moved from Kansas City, Missouri to Atlanta, Georgia and made the mistake of selecting Moving Direct Van Lines as my interstate moving company. They not only broke their own contract by not accepting payment per the terms of the sales contract, their sales person blatantly lied about their ability to perform the delivery on the requested date, the service (until I was escalated to the owner) was intensely rude, and my belongings were damaged upon arrival. Called the company March 8th with a request for delivery by March 22nd - did not receive my goods until APRIL 21st. The initial delivery was botched - the movers show up at MIDNIGHT on a Monday night 3 weeks late with three different remaining balance amounts, and refuse to give me any sort of concession for their extreme inconvenience. The newly donned owner or MDVL, David Gold, made only attempts to keep me informed on the status of my job only after literally 30-40 phone calls to other "customer service" representatives; many of whom had hung up on me, lied about Mr. Gold's availability, and provided false information. He made no attempt to even salvage any sort of future business or recommendations. Although this company is in transition of ownership, it does not excuse their grave mishandling of a very important transition in my life as well - moving 800 miles cross-country. In summary, this company has no regard for customer satisfaction, no compassion, NO professionalism (the drivers asked for tips TWICE upon initial pickup), and definitely no service performance. PLEASE do not waste your money on their dishonest, ineffective, unreliable and ridiculously disorganized "services".
View full review
4 comments
#997379

I used these THIEVES for a move from Alabama to California. They stole or lost about half my furniture and antiques.

What really devastated me though was my home videos of both my babies and their growing up events were LOST. When I tried to collect from their insurance they had already dropped them due to SO many claims having to be paid out for lost possessions. Then when I tried to sue guess what. They were already in bankruptcy.

The NJ Attorneu Generals Office. Told me that the company changes names "often enough to look suspicious" They simply file bankruptcy. And regroup after skirting out from under everyone's lawsuits and reorganize under a NEW name. So beware.

Ask the owner of the company. If it is Davis Gold or they may be named Red Gold Logistics now. Shameful CROOKS.

Run like *** from this band of thieves. KARMA is coming.

#496228

Is Direct Van Lines related or the same company as Moving Direct Van Lines? I suspect they are or are related.

I am in the middle of moving my daughter from OKC to Denver and having the same experience with this Irving TX company. Showed up late in a Budget Rental Truck (that should have been my first clue). Contract was different from agreed price, terms were different.

One week after the furniture was supposed to be delivered we can not get a return phone call or any information. Probably will end up in court with these shysters.

#313263

I also unfortunatley chose MDVL and I still have not received my stuff. I moved from North Carolina to California and my stuff was picked up on June 9 and I was promised that it could be delivered by June 21st.

It is now July 15, and I still don't have any of my things.

Simon who is the head of the company I believe is never available by phone, and the receptionists Kim and Tiffany are both unhelpful and feed customers wrong information. Take your business elsewhere.

#296040

If you ever have a problem with a moving company I feel like you should not take it lightly. It is my hope that everyone who has complained via these Internet sites haev filed a complaint with teh DOT department of transportaion.

They are there to protect consumers such as myself. I had a horribel expreince , much the same as the above a month late and a couple of boxes short of my order.

Not good. And I filed a complaint with the DOT.

View more comments (3)
ID
#238382 Review #238382 is a subjective opinion of poster.
Location
Atlanta, Georgia

A Move from ***

The following is a complaint against Moving Direct LLC of Long Branch, NJ and its affiliate, Trans-American Van Lines. On December 8th 2010 I sent out emails to moving companies to get quotes for a move from Camp Hill, PA 17011 to New York City. My husband, 85 and I, 73, have moved a couple of times in the last few years and gave given away a lot of furniture, clothing, etc... The one thing we had of great value was fine china. 18 place settings of Rosenthal china and 12 place settings of Limoge, with many beautiful serving platters, bowls, coffee and tea pots, gravy boats, etc... I interviewed several moving companies and the one that came across as the most reassuring was Josh Socher of Moving Direct headquartered in Long Branch, New Jersey. I did notice that he had a FL area code. Socher agreed to send 3 professional packers, special dish packs and proper packing material. On December 8th I gave him my American Express credit card number and allowed him to charge a $300 deposit. against a $1500 total, with full replacement coverage insurance, for a December 28th move. My American Express Statement showed that the $300 deposit was charged by Trans-American Van Lines, not Moving Direct. December 28th came and the movers never showed up. There had been a snow storm in New York and New Jersey a couple of days before but they didn't even bother to call and say they weren't coming. There was no snow in Camp Hill, PA. Socher didn't answer my calls. Finally later in the day someone named Brian called from Long Branch, New Jersey to say they still would come. He didn't say what his position was but he was rude and my apprehension grew. No one showed up, which by now didn't surprise me. After a while someone named Miguel called to say they would be in Camp Hill, PA in one hour. He made the same unfortunate impression as Brian so I wasn't surprised when no one showed up. On December 29th two guys showed up, not three as promised by Socher. They were Miguel and Jay, obviously not experienced packers. Miguel asked me to initial many forms and I never received the promised copies. I didn't see dish packs and saw just one small roll of bubble wrap and some newsprint. No packing peanuts. . I hoped for the best. Every time they carried something out they'd disappear for an inordinate amount of time. Turned out they took frequent "smoking" breaks. These slackers wasted a total of several hours sitting in the truck which said "Budget" on it, obviously a rented truck. I overheard Miguel talking on his cell phone to his boss saying how much "stuff" we had and that they would not be able to do a second job that day. He also said he was using a lot of packing material !!! I kept trying to call Socher but he wouldn't pick up. I had no one to turn to. Our move consisted of 30 Place settings of Limoge and Rosenthal china 1 double dresser 1 set of wooden wall cabinets 1 tall book shelf 1 tv monitor and stand 1 small mirror-front cabinet 2 bathroom etageres with glass shelves 1 queen-size bed with futon and drawer underneath 1 sleep sofa 1 love seat kitchen utensils, small appliances Books Kitchen ware Three 2-drawer file cabinets Dell PC tower, keyboard, HP printer, Dell monitor, Dell printer Four folding TV tables Six folding side chairs, two floor lamps 20 pre-packed Fedex document boxes l met the two movers in front of the NYC apartment building on the 30th. I was *** enough to give them $100 each BEFORE they moved in our things. I was getting bad vibes and hoped to convince them to be decent human beings by tipping them before hand. That's when Miguel put me on the phone with his boss who demanded $4000. He said his name was Eli but he had the same "sound" as Brian from the day before. Never heard a last name from anyone. Miguel said I was way over the limit in pounds and cubic feet and if I didn't give him $4,000 in cash or money order he was taking all with our things. I said fine, take inem, but let me get my husband's medicines out of the truck. By then I had been standing, freezing, in the street for 4 hours.. It was l p.m. They refused to let me get the medicines. That's when the "boss" reduced the price to an extra $2700. They already had $300. I gave in in order to get my husband's medicines. I had to find a Post Office to get money orders. I asked Miguel for copies of whatever it was he made me initial when there was no time to read them and he refused. Then the two men abandoned the sofas in the hall. As if by magic, workers from the building showed up and moved in the sofas and helped us with other items. When we began unpacking we were shocked at how our Rosenthal and Limoge china had been "packed" by the so-called expert packers. Things were stacked one on top of the other with a piece of paper around it. Many pieces were broken. I have kept them and will photograph everything. In addition to the breakage, fully half the pieces are MISSING from the two sets of valuable china, as well as the glass shelves from two etageres. The Dell printer was damaged and is inoperable; and doors on the on the wall cabinets were broken loose. (I suspect that the missing china will soon be found on E-Bay.) After the move we investigated Trans-American Van Lines and found complaints against them on Ripoff Report.. Further investigation reveals that Moving Direct was not immune from complaints to the NJ Better Business Bureau and that it is not a mover but uses third parties. It appears that ther sales agent (Socher) operates out of an apartment In Hallandale, Fl. I feel a crime (theft), businees fraud and unspeakably cruel treatment of seniors is involved and that we should be compensated for this by refund of the unwarranted overcharge by Moving Direct and Trans-American plus $5000 damages for missing items, breakage of dishes and other items as noted above.
View full review
1 comment
#277493

Moving Direct is the WORST moving company ever. they have no English speaking movers so they can't understand a word you say, they are rip offs, and they don't follow up when you call or email them. don't use them, they are horrible

ID
#223396 Review #223396 is a subjective opinion of poster.
Location
Reston, Virginia
New Reviewer

A Move from ***:overcharged, damaged goods, missing valuables

The following is a complaint against Moving Direct LLC of Long Branch, NJ and its affiliate, Trans-American Van Lines. On December 8th 2010 I sent out emails to moving companies to get quotes for a move from Camp Hill, PA 17011 to New York City. My husband, 85 and I, 73, have moved a couple of times in the last few years and gave given away a lot of furniture, clothing, etc... The one thing we had of great value was fine china. 18 place settings of Rosenthal china and 12 place settings of Limoge, with many beautiful serving platters, bowls, coffee and tea pots, gravy boats, etc... I interviewed several moving companies and the one that came across as the most reassuring was Josh Socher of Moving Direct headquartered in Long Branch, New Jersey. I did notice that he had a FL area code. Socher agreed to send 3 professional packers, special dish packs and proper packing material. On December 8th I gave him my American Express credit card number and allowed him to charge a $300 deposit. against a $1500 total, with full replacement coverage insurance, for a December 28th move. My American Express Statement showed that the $300 deposit was charged by Trans-American Van Lines, not Moving Direct. December 28th came and the movers never showed up. There had been a snow storm in New York and New Jersey a couple of days before but they didn't even bother to call and say they weren't coming. There was no snow in Camp Hill, PA. Socher didn't answer my calls. Finally later in the day someone named Brian called from Long Branch, New Jersey to say they still would come. He didn't say what his position was but he was rude and my apprehension grew. No one showed up, which by now didn't surprise me. After a while someone named Miguel called to say they would be in Camp Hill, PA in one hour. He made the same unfortunate impression as Brian so I wasn't surprised when no one showed up. On December 29th two guys showed up, not three as promised by Socher. They were Miguel and Jay, obviously not experienced packers. Miguel asked me to initial many forms and I never received the promised copies. I didn't see dish packs and saw just one small roll of bubble wrap and some newsprint. No packing peanuts. . I hoped for the best. Every time they carried something out they'd disappear for an inordinate amount of time. Turned out they took frequent "smoking" breaks. These slackers wasted a total of several hours sitting in the truck which said "Budget" on it, obviously a rented truck. I overheard Miguel talking on his cell phone to his boss saying how much "stuff" we had and that they would not be able to do a second job that day. He also said he was using a lot of packing material !!! I kept trying to call Socher but he wouldn't pick up. I had no one to turn to. Our move consisted of 30 Place settings of Limoge and Rosenthal china 1 double dresser 1 set of wooden wall cabinets 1 tall book shelf 1 tv monitor and stand 1 small mirror-front cabinet 2 bathroom etageres with glass shelves 1 queen-size bed with futon and drawer underneath 1 sleep sofa 1 love seat kitchen utensils, small appliances Books Kitchen ware Three 2-drawer file cabinets Dell PC tower, keyboard, HP printer, Dell monitor, Dell printer Four folding TV tables Six folding side chairs, two floor lamps 20 pre-packed Fedex document boxes l met the two movers in front of the NYC apartment building on the 30th. I was *** enough to give them $100 each BEFORE they moved in our things. I was getting bad vibes and hoped to convince them to be decent human beings by tipping them before hand. That's when Miguel put me on the phone with his boss who demanded $4000. He said his name was Eli but he had the same "sound" as Brian from the day before. Never heard a last name from anyone. Miguel said I was way over the limit in pounds and cubic feet and if I didn't give him $4,000 in cash or money order he was taking all with our things. I said fine, take inem, but let me get my husband's medicines out of the truck. By then I had been standing, freezing, in the street for 4 hours.. It was l p.m. They refused to let me get the medicines. That's when the "boss" reduced the price to an extra $2700. They already had $300. I gave in in order to get my husband's medicines. I had to find a Post Office to get money orders. I asked Miguel for copies of whatever it was he made me initial when there was no time to read them and he refused. Then the two men abandoned the sofas in the hall. As if by magic, workers from the building showed up and moved in the sofas and helped us with other items. When we began unpacking we were shocked at how our Rosenthal and Limoge china had been "packed" by the so-called expert packers. Things were stacked one on top of the other with a piece of paper around it. Many pieces were broken. I have kept them and will photograph everything. In addition to the breakage, fully half the pieces are MISSING from the two sets of valuable china, as well as the glass shelves from two etageres. The Dell printer was damaged and is inoperable; and doors on the on the wall cabinets were broken loose. (I suspect that the missing china will soon be found on E-Bay.) After the move we investigated Trans-American Van Lines and found complaints against them on Ripoff Report.. Further investigation reveals that Moving Direct was not immune from complaints to the NJ Better Business Bureau and that it is not a mover but uses third parties. It appears that ther sales agent (Socher) operates out of an apartment In Hallandale, Fl. I feel a crime (theft), businees fraud and unspeakably cruel treatment of seniors is involved and that we should be compensated for this by refund of the unwarranted overcharge by Moving Direct and Trans-American plus$5000 damages for missing items, breakage of dishes and other items as noted above.
View full review
2 comments
#368082

they are now "United Master Lines" in N Miami Beach Florida.

#296041

Please file a complaint with the DOT department of transportation if this truly happened. Google their name and fill out a complaint form for this company red Gold logistics.

View more comments (1)
ID
#220324 Review #220324 is a subjective opinion of poster.
Location
Reston, Virginia

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article