Movie Gallery Reviews
4 TOTAL REVIEWS
Hostile Customer Service with Movie Gallery
We received a hostile phone call from the store manager concerning the movie "9" she felt we had not returned. We had recently returned it, told her so and she hung up, only to call back a few minutes later after having "found" it in the spot we said it was. Then she proceeded to tell us how there was no bar code on it and she demanded to know if we had children. Her customer service was deplorable. I asked what that had to do with the returned movie and she blamed them for having peeled off the bar code. Are you kidding me? Is this how any company keeps its customers? She proceeded to spout on about how we needed the bar code to return it and how it's charged to our account and I kept asking what this means now, then, getting nowhere handed my husband the phone. He talked with her, also incredulous, and then she HUNG UP ON HIM! Then we thought maybe she had charged us the price of the movie, and so if she was holding the movie "9", then we weren't sure if she meant it was ours. It was just so confusing and unbelievable for her to accuse our children then rant at us, then hang up! My husband went up to the local store to try and find out what more we could do to figure this out,but she kept insulting us about how we were refusing to accept that we had "allowed our children to pick off the bar code" then acted all angry that we didn't notice or pay attention to the "missing" bar code. My husband just asked for the customer service number, and it's closed Saturday, so that is why I am emailing this complaint. Perhaps a store that is losing business to Netflix and Redbox should implore their sales representatives to treat customers with respect. I would have been eager to work with her and solve the problem. Because of this we will NEVER go into another Movie Gallery again.
Movie gallery rings up higher prices
I was in the Movie Gallery here in town the other day and wanted some snacks to go with my dvds. They had a sign for a deal wjere you get a certain number of things for a reduced price (drinks, candy, popcorn,) so I ordered that. When the boy told me the price it seemed too high, but he said he took off the discount but there is tax. So I figured okay. But I asked for a receipt and looked at it because I still did not like the way it sound. They took some of the price off, but it still ended up being a dollar more expensive, never mind taxes, than the advertised price. With tax it was another .50cents to boot. The boy said it must be a computer problem but then he said that's the price they have always rung up. If every person getting this across the country gets charged an extra dollar on every purchase and think they are getting a deal, that is fraud right?
Movie Gallery rip off for troops
We rent movies weekly from the Movie Gallery in our area and upon checking out were asked if we'd like to purchase a bag of popcorn and a little plastic flag for a buck,proceeds to go to buying movies for the troops.After we purchased this I read the sign as we were leaving that 10% goes to troops. Are you *** kidding me that movie Gallery charges 5 bucks for a movie and cant give more than 10 cents per dollar to the troops that are protecting our freedom so they MG can rip us all off as well as them.That is ridiculous.And I am p*ssed.
Boycott Movie Gallery
Movie Gallery is the second largest video rental business in the world next to Blockbuster. Besides Movie Gallery, they also own and operate Hollywood Video and Game Crazy. They are also one of the biggest violators of workers rights. They continuously violate multiple labor laws and implement unfair work practices. They pressure employees with multiple sales goals and offer no incentives or raises...ever. All employees are treated as expendable. Managers are forced to work long hours with no lunches or breaks of any kind. This company has got to be stopped. I was a store manager for them for 2 years and they are the worst company I have ever worked for. I always pride myself on my work and I know I did a good job for his company. I brought my store sales up $2000 a week from what it was when I started. I always put in long hours and never called in sick. I was promised a raise three times, but never saw one. I finally quit because my district manager told me I would never get a raise. Everyone should boycott Movie Gallery and Hollywood Video until they start treating their employees better.
Rochester, New York
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