Mountain Warehouse
Mountain Warehouse Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mountain Warehouse has a 2.2 star rating from 20 reviews. 27% would likely recommend. Consumers are mostly dissatisfied; rating distribution shows 82% unfavorable and 18% positive.
Key Takeaways for Future Customers
- Read Mountain Warehouse reviews before ordering online.
- Products are cheap and local but check quality on returns and refunds.
- Expect possible delays with Evri delivery and mixed customer service experiences.
Negative Feedback / Risk Areas
- Frequent customer complaints about refunds and refund delays.
- Poor communication, long phone queues, and reliance on an AI assistant with no real person help.
- Faulty goods and delivery issues with Evri.
Positive Feedback
Some customers praise helpful staff, quick resolutions in store, and good value products.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mountain Warehouse has a 2.2 star rating from 20 reviews. 27% would likely recommend. Consumers are mostly dissatisfied; rating distribution shows 82% unfavorable and 18% positive.
Key Takeaways for Future Customers
- Read Mountain Warehouse reviews before ordering online.
- Products are cheap and local but check quality on returns and refunds.
- Expect possible delays with Evri delivery and mixed customer service experiences.
Negative Feedback / Risk Areas
- Frequent customer complaints about refunds and refund delays.
- Poor communication, long phone queues, and reliance on an AI assistant with no real person help.
- Faulty goods and delivery issues with Evri.
Positive Feedback
Some customers praise helpful staff, quick resolutions in store, and good value products.
Media from reviews
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Watford, Hertfordshire
Could not speak to a real person & tried to use AI assistant but It would not work at all (refused typed Inputs)
Order M5044**** exists as two versions, both wrong - please help, again I do not want to say anymore.
- Cheap
- No real person help defective ai bot
User's recommendation: Avoid do not order.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Newcastle Upon Tyne, Newcastle Upon Tyne
Resolved: Faulty boots I purchased from Mountain Warehouse which I purchased over a year ago.
- 3-year warranty but no receipt; vouchers offered instead.
- No exact replacement in store; customer says care is poor and won't shop there.
Today I've had my faulty boots replaced at another store.So maybe Mountain Warehouse aren't as bad as I thought.I may have been unlucky with the shop assistant that dealt with me when I first took the boots back.I cannot understand how some people can be so UNHELPFULL and others so HELPFULL.
The rubber sole on 1 boot was hang off.
If mw had had an exact replacement in store I would have received a brand new replacement.
Because they didn't have an exact replacement I was offered the sums previously mentioned.
It wasn't my fault that the boots were defective or that they didn't have an exact replacement in store.
I indicated that the store had a similar boot on the shelf, but was told I wouldn't be offered them because they weren't exactly the same as the ones I had purchase.
I wonder if anyone at mw have ever heard of CUSTOMER CARE or customer rights.
I don't think so.
In future I'll not be going near mw store again.
I'll be shopping at stores that care about their customers.
Mw mustn't understand that unhappy customers won't ever return whereas happy one's will.
I tried to phone mw and was told I was 20th in the queue. Needless to say I did'nt wait.
1 disappointment is enough don't you agree.
Yours unhappy former customer.
Wandsworth, Wandsworth
Query
My problem was solved quickly and efficiently by a very helpful lady .
The postage refund was done immediately.
Preferred solution: A query sorted
User's recommendation: Good company to deal with
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fulham, Hammersmith And Fulham
Resolved Quickly
I Made a duplicate order by mistake, credit issued and cancellation made quickly. I got through quickly to customer services thanks to the number being given.
Hounslow, Hounslow
Refund issue
- Refund for jacket not issued after over three weeks despite promises.
- Promises from customer service and head office were not followed through.
After weeks of chasing Mountain Warehouse for a refund on a jacket I returned, Im extremely disappointed. Despite promises from customer service and even their head office, no refund has been issued after more than three weeks.
They couldnt handle cash or bank transfers reliably.
I expected far better accountability. Still waiting on what I was promisednot acceptable!
User's recommendation: Paid in cash, Refunded Nothing! Poor customer service
Horncastle, Lincolnshire
Faulty goods
I was directed to mountain warehouse website. My waterproof shoes leak no picture will confirm this wet socks and the cold i mow have may help 
User's recommendation: There was no interaction
Ballyclare, Antrim And Newtownabbey
Resolved: I have not received confirmation of my order
- Customer service number was hard to find.
- I had to get the number.
- Second call went through quickly.
- The handler was professional, helpful.
I couldnt find your customer service telephone number. I had to contact one of your stores, where they gave me the number.
When I called I gave up as I was waiting a long time, called later that day and got through relatively quick. The call handler was very professional, polite and helpful, she is a credit to your company.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
London, England
Resolved: Easy to order online, unfortunately they use EVRI to deliver their goods. Absolute appalling delivery company, currently ten days behind on the scheduled delivery time
- Delivery late beyond 3-5 day window; 10 days with no EVRI delivery.
- AI chat messages sent; promised call not completed; avoid Mountain Warehouse.
Company fixed the issue and I have been provided with apology. Apology and new items sent to me within 3 days. Do not use EVRI delivery.
Item ordered. Scheduled free delivery time 3-5 days my.
10 days on, no delivery by EVRI.
Left AI chat messages and promised to be telephoned, not been done.Do not use Mountain warehouse for ordering online.
- Good products
- Poor online delivery service with evri
Preferred solution: Price reduction
User's recommendation: Do not use Mountain warehouse for online orders, very poor service.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan’t return item no paperwork or email given only payment confirmation on PayPal
A response to help, no one has replied to my email to help return the parcel, and I waited for 1 hour on the phone, then it was cut off.
Preferred solution: Help to allow me to send my parcel back for refund by post as I can’t as there was no email sent and no paperwork included so I don’t have order number only PayPal transaction x
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bath, Bath And North East Somerset
Resolved: Lost parcel
- Refund for Evri-delivered parcel to the wrong recipient.
- Line was cut off after being told operators were busy; I won't use Mountain Warehouse.
Company fixed the issue and I have been provided with full refund. Eventually they stopped passing me from one AI chat bot to another and a real human organised a refund for non delivery by Evri.
Persistence!
I think they hoped that I would give up asking for my money back. It took a month being batted back and forth between Evri and Mountain Warehouse.
I rang the line to ask for refund for parcel that Evri delivered to someone else. In a call queue then they said all our call operatives are busy and cut off the call. Will never use mountain warehouse again, or Evri if I can help it!
User's recommendation: Avoid mountain warehouse online, and evri
Manchester, England
Xmas returns
Issue resolved within 2 minutes by Shimane. Definitely buy from MW again as they made the call easy and were happy to help.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lewisham, Lewisham
Heipless, bad communication with customers
Bad , poor customer service.poor poor poor bad bad customer service customer service customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Coventry, Coventry
Service
- Phone lines off at 11:38 Monday; offices closed.
- Praise Nina at Rushden Lakes for exceptional service; jacket for Northampton.
- Nina, you’re a star.
Head office - customer service number. Your phones are turned off at 11:38 on Monday, offices closed.
What a joke! I was ringing to ensure you congratulate Nina at your Rushden Lakes for exceptional service. She is an asset to your business and should be recognized as such. Thank you, Nina.
You are a star, Mr. Anthony Tamagni.
(You organized a jacket for me to collect from Northampton as you didn't have my size there.) ***** service. Thank you.
Preferred solution: Ensure you turn your phones on during hours and praise for a staff member, please ensure Nina is contacted at Rushden Lakes. *****
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor communication
- The service is very poor and shows a lack of understanding of customers' needs.
- They have not met statutory rights and do not care after payment.
Very poor boarding disgracefull total lack of understanding and care for people's needs and the fact they have not achieved there statutory rights another company that just doesn't care once they have taken your money sure attitudes would change uf you didn't pay till you had actually recieved the goods.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFollow up on job application
- The interview was not fair.
- When calling, you are told to write it down.
- They were treated unfairly for being dyslexic and autistic.
Very bad.. interview not conducted in a fair view or manner for a second time in 3 years..
when you call, you're told to put it in writing. No one to talk to.. treated really unfairly by the company and its employers for being dyslexic and autistic..
I hope this has changed over the years but clearly it hasn't.. and people like myself with learning difficulties and autism are prejudiced against and forced out without being given a fair chance...
Preferred solution: Apology
User's recommendation: Dont apply for work here is you have any learning difficulity .. thwy dont cater for such ..
Yeovil, Somerset
Purchased coat the stitch has stitch come off
No one answered
Kept going to the voice messages
No reply to email too
No proper information on phone number or email
User's recommendation: Dont waste time calling they say in the voice msg go to nearest store within 12 months
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