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Mountain Warehouse

Mountain Warehouse

www.mountainwarehouse.com
What is your customer experience with Mountain Warehouse?

Mountain Warehouse Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Mountain Warehouse has 2.6 star rating based on 11 customer reviews. Consumers are mostly neutral.

  • 20% of users would likely recommend Mountain Warehouse to a friend or colleague.

  • Rating Distribution
  • Pros: Local, Love your things good quality, Refunded immediately.
    Cons: Dubious quality issues.

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Media from reviews

Mountain Warehouse - Order still label created
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order item lady phone parcel cancel cancel order refund scam operator
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Leilani Jwn
map-marker Liverpool, Liverpool

A waste of time and effort

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Absolutely no customer service automated genetic Answers, in all a complete waste of time and energy, but I will get my order it will come to me going to one of the stores and taking something to the value of what I spent.

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Leo Paolo R

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Order still label created

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Mountain Warehouse - Order still label created
Contains 1 confidential file for company representatives

I ordered an item from Mountain Warehouse for our Christmas party. The expected delivery date was Nov.

25 when I ordered it last Nov.

16. But until now, the item update still says 'label created'.

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Preferred solution: Deliver product or service ordered

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Bristol, Bristol

Return

Contains 1 confidential file for company representatives

I still cant return the item are u able to help me please. I only have the bank statement as I think Ive missed placed the receipt is there way that you can help solve this issue please. Like £100 is a lot to lose.

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Jazell Wwz
map-marker Highbridge, Somerset

Cancel order

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No one answered the phone after being on hold for 45 minutes to help cancel my order its pathetic no wonder theres a small window to cancel orders. Its because they can ignore you then not deal with it!

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User's recommendation: Use a different website

Resolved
Vashnavi S Fzm

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Verified Reviewer
| map-marker Halifax, Nova Scotia

Resolved: Missing item

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The item is missing, but I haven't received a solution yet. I want a solution for that, and I hope you guys are going to cooperate with me.

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User's recommendation: Provide all the items that the customer ordered

Bonnie R Axk

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Verified Reviewer

Cancel order. Thanks.

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I need to cancel the order that I just placed for a green shirt and blue dress. I sent the pics to my daughter.

She feels that they look too old for her.

Please, cancel. Thank you.

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Pros:
  • Love your things good quality

Preferred solution: Full refund

Kaysia Exf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bradford, Bradford

Where is my parcel

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Apparently I was the victim of a scam that your company is very familiar. Your operator could not have cared less. I will NOT be buying anything online from your company in the future.dont buy from me online

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Anonymous
map-marker Northampton, Northamptonshire

Returns

My returns experience was made easy by Christine, this lady shared my disappointment and helped me to return my parcel in a very efficient way !

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User's recommendation: If you can speak to Christine all's good ( on my first call I was cut off glad I ended up speaking to this lady )

Anonymous
map-marker Singapore, Singapore

Refund

If I can refund something more then 60 days, very helpful and they said yes. Lovely lady on the phone and very helpful indeed.

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User's recommendation: Absolutely

Alan H Ypt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Faulty product

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I purchased a pair of Recco boots 18th July, the fixed tags claim they are 100%water proof. I have only been out in the rain 3 times, but my experience of this claim wide of the mark.

I assume that 100% means my socks should be dry on returning home.

I look forwards to your response and a swift solution to my problem. Purchase on line on the above date.

Alan hingley

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Pros:
  • Local
Cons:
  • Dubious quality issues

Preferred solution: Full refund

User's recommendation: Don't be fooled by inflated claims. On returning g the boots there was another gent bringing back boots they said it was because he had walked grass that the leaked. They were unable to supply boot to the Same resale value, so had to accept it a refund. I went to another shop to purchase new boots. I won't be shopping a this store again. Proof of purchase invent to shop by customer services

Angela S Bpg

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Verified Reviewer

Item placed in dustbin!!

Order number M1654**** boys waterproof jacket.

I have been waiting for this to be delivered. Looked back and found an email from from when we were away and Evri put the item in the dustbin and then of course it was removed.

I would appreciate you sending a replacement.

Please advise.

Can't believe they would put a parcel in the bin!!!

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Pros:
  • Refunded immediately

User's recommendation: Just phone them. I did that and they were really good and refunded the amount paid and postage.

Anonymous
map-marker Leigh, Wigan

I wss promised 10% off my next order which has not been applied.lo

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I had been promised 10% discount which was not applied.

One phone call , matter resolved.

Discount applied.

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User's recommendation: Always quality clothes with generous dis ounts and friendly service

Anonymous
map-marker Poole, Bournemouth, Christchurch And Poole Council

None delivery by Evri 3 hours late

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EVRi Said would deliver between 12.30- 14.30

Delivered At 17.45

EVRI are a total disgrace to delivery firms

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User's recommendation: Ask for refund on delivery costs

Anonymous
map-marker Halifax, Calderdale

Delivered on time

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My complaint was the result of a misunderstanding on my part - what I thought was a query about my order was , in fact, an advert for a special offer.

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User's recommendation: N A

Anonymous
map-marker Tenbury Wells, Worcestershire

Delivery status

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I would like to pass on my thanks to Pina who dealt with my lost parcel quickly and efficiently. It arrived as she advised. Thank you

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