Mountain Warehouse
Mountain Warehouse Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mountain Warehouse has 2.6 star rating based on 11 customer reviews. Consumers are mostly neutral.
20% of users would likely recommend Mountain Warehouse to a friend or colleague.
- Rating Distribution
Pros: Local, Love your things good quality, Refunded immediately.
Cons: Dubious quality issues.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mountain Warehouse has 2.6 star rating based on 11 customer reviews. Consumers are mostly neutral.
20% of users would likely recommend Mountain Warehouse to a friend or colleague.
- Rating Distribution
Pros: Local, Love your things good quality, Refunded immediately.
Cons: Dubious quality issues.Recent recommendations regarding this business are as follows: "Use a different website", "Provide all the items that the customer ordered", "If you can speak to Christine all's good ( on my first call I was cut off glad I ended up speaking to this lady )", "Absolutely", "Just phone them. I did that and they were really good and refunded the amount paid and postage.".
Review authors value the most Discounts and Special Offers and Diversity of Products or Services. Consumers are not pleased with Customer service and Location. The price level of this organization is medium according to consumer reviews.
Media from reviews
Liverpool, Liverpool
A waste of time and effort
Absolutely no customer service automated genetic Answers, in all a complete waste of time and energy, but I will get my order it will come to me going to one of the stores and taking something to the value of what I spent.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder still label created
I ordered an item from Mountain Warehouse for our Christmas party. The expected delivery date was Nov.
25 when I ordered it last Nov.
16. But until now, the item update still says 'label created'.
Preferred solution: Deliver product or service ordered
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Bristol, Bristol
Return
I still cant return the item are u able to help me please. I only have the bank statement as I think Ive missed placed the receipt is there way that you can help solve this issue please. Like £100 is a lot to lose.
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Highbridge, Somerset
Cancel order
No one answered the phone after being on hold for 45 minutes to help cancel my order its pathetic no wonder theres a small window to cancel orders. Its because they can ignore you then not deal with it!
User's recommendation: Use a different website
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Halifax, Nova Scotia
Resolved: Missing item
The item is missing, but I haven't received a solution yet. I want a solution for that, and I hope you guys are going to cooperate with me.
User's recommendation: Provide all the items that the customer ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel order. Thanks.
I need to cancel the order that I just placed for a green shirt and blue dress. I sent the pics to my daughter.
She feels that they look too old for her.
Please, cancel. Thank you.
- Love your things good quality
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bradford, Bradford
Where is my parcel
Apparently I was the victim of a scam that your company is very familiar. Your operator could not have cared less. I will NOT be buying anything online from your company in the future.dont buy from me online
Northampton, Northamptonshire
Returns
My returns experience was made easy by Christine, this lady shared my disappointment and helped me to return my parcel in a very efficient way !
User's recommendation: If you can speak to Christine all's good ( on my first call I was cut off glad I ended up speaking to this lady )
Singapore, Singapore
Refund
If I can refund something more then 60 days, very helpful and they said yes. Lovely lady on the phone and very helpful indeed.
User's recommendation: Absolutely
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFaulty product
I purchased a pair of Recco boots 18th July, the fixed tags claim they are 100%water proof. I have only been out in the rain 3 times, but my experience of this claim wide of the mark.
I assume that 100% means my socks should be dry on returning home.
I look forwards to your response and a swift solution to my problem. Purchase on line on the above date.
Alan hingley
- Local
- Dubious quality issues
Preferred solution: Full refund
User's recommendation: Don't be fooled by inflated claims. On returning g the boots there was another gent bringing back boots they said it was because he had walked grass that the leaked. They were unable to supply boot to the Same resale value, so had to accept it a refund. I went to another shop to purchase new boots. I won't be shopping a this store again. Proof of purchase invent to shop by customer services
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerItem placed in dustbin!!
Order number M1654**** boys waterproof jacket.
I have been waiting for this to be delivered. Looked back and found an email from from when we were away and Evri put the item in the dustbin and then of course it was removed.
I would appreciate you sending a replacement.
Please advise.
Can't believe they would put a parcel in the bin!!!
- Refunded immediately
User's recommendation: Just phone them. I did that and they were really good and refunded the amount paid and postage.
Leigh, Wigan
I wss promised 10% off my next order which has not been applied.lo
I had been promised 10% discount which was not applied.
One phone call , matter resolved.
Discount applied.
User's recommendation: Always quality clothes with generous dis ounts and friendly service
Poole, Bournemouth, Christchurch And Poole Council
None delivery by Evri 3 hours late
EVRi Said would deliver between 12.30- 14.30
Delivered At 17.45
EVRI are a total disgrace to delivery firms
User's recommendation: Ask for refund on delivery costs
Halifax, Calderdale
Delivered on time
My complaint was the result of a misunderstanding on my part - what I thought was a query about my order was , in fact, an advert for a special offer.
User's recommendation: N A
Tenbury Wells, Worcestershire
Delivery status
I would like to pass on my thanks to Pina who dealt with my lost parcel quickly and efficiently. It arrived as she advised. Thank you
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