New Reviewer

Horrible customer service

I had my truck towed in for a serpentine belt replacement the manager said its a easy fix it would take an hour or hour and a half he said they will be open until 6pm and call me when it's done, 6:10pm I didn't receive a call back so I went to their location and they were closed so now I don't have my truck and I will lose a days pay since I can't get to work tomorrow.

User's recommendation: Don't take your vehicle to this place the manager his name is Jefferson.

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ID
#3863510 Review #3863510 is a subjective opinion of poster.
Cons
  • Bad customer service
Loss
$150
Preferred solution
Full refund
New Reviewer

Complaint

Made online appointment and was confirmed by your company. Brought appointment verification with me to the Palm Desert Branch. Was advised they do not have an appointment and I would have to leave vehicle, as a drop off, with a minimum 5 hours wait. Poor customer service. Will not ever use your service and will advise others the same.

User's recommendation: Go somewhere else.

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ID
#3258322 Review #3258322 is a subjective opinion of poster.
Location
Riverside, California
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Customer service

I have been coming here for over 8 years. Today is the last day I do business with Mountain View. I have always been treated great in the past. Never again
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ID
#3206499 Review #3206499 is a subjective opinion of poster.
Location
Fontana, California

Warranty about my tires that i purchased not even 2 yrs. ago . There already bald evenly

Called to see of I had an warranty on my tires I purchased not even 2 yrs.ago. Richard told me he was unable to see it in the system but it shows I purchased the tires. He said the only way he can verify is if I bring the car in. We'll for me I no longer reside in Lakewood,Ca , I live in Moreno Valley and my schedule only allow me to have the weekends off. I do not want to drive to Long Beach, CA if I do not have a warranty. I really need tires like now. Richard was rude and interrupted me as I was speaking. Then he told me 2 different information and I really felt like he didn't want to help me. I will not be purchasing anything else from this location.
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ID
#3125047 Review #3125047 is a subjective opinion of poster.
Location
Los Angeles, California

Warranty for my tires

I spoke to Richard 11/27/2021 in regards to my tires i purchased a good almost 2 yrs.ago. i asked can he look up in the system to see if my tires have a warranty. He told me he doesn't say it you would have to bring it in. I asked him there is nothing you can pull up before I make a long drive to the shop ? He said no, I said I would like to know being i just got tires brand new not even a good 2 yrs ago I shouldn't need tires already. The tires are evenly worn and he stated because of how fast they wore down it's due to me not doing my part. I said first of all i service my vehicle with the dealer on a regular and take very good care of my vehicle. He was very combative, interrupting me while I'm speaking. I feel the attitude over the phone was very unprofessional and uncalled for. Im no longer a resident of Long Beach and just wanted to know if I have a warranty before I go else where to purchase tires. I currently reside in Moreno Valley and have a tight work schedule so I don't have time to drive down for nothing if I do not have a warranty. Im very upset being I spent a good $600.00 to already be needing new tires. I really would like to speak with someone about this matter. Thank you.
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ID
#3102707 Review #3102707 is a subjective opinion of poster.
Location
Moreno Valley, California
New Reviewer

Sad Service, Meager Repair

Went in with a stalling problem, and left with a $200 bill that did not fix the problem after they said it had been repaired. It then stalled out the very next day, and was towed back to the store. At which point I was told I would not be reimbursed for towing, even though it was towed for a problem they insisted they fixed. On Top of that was told the only option for my car were the $20ea spark plugs (totaling $80). When I checked another Mountain View elsewhere was given more accurate, and more cost effective option.
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ID
#215378 Review #215378 is a subjective opinion of poster.
Location
Hemet, California
Loss
$150

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