Willie J Spf

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Wrong items received.

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02/07/2020, invoice ID ,number is I-399****. Customer ID,is C741343. On this date, I ordered items, 2 Garlic minced Oganic, 4oz. Each. And 4,1oz Red Ginseng Root whole organic. Total for first 2 items: $12.50 and total for the 4 items:$63.00. Total for order: $84.67. Shipment was received on 03/13/2020. But received wrong item: 1 4oz Ginger Root Powder organic. Which I didn't order. Never received the 2, 4oz Garlic Minced Organic. This is the date of the invoice: 02/28/2020. Invoice ID. I -402**** and Customer ID. C741343. I would appreciate your assistant in resolving this issue. Thank you. Willie Jackson. E mail. willie.jackson35@***.com.
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Preferred solution: Deliver product or service ordered

Aparna Pmj
map-marker Dallas, Texas

POOR customer service!

I ordered two products from Mountain Rose Herbs on August 27, 2013. Weeks later, I still had not received any product. I emailed the company asking where my purchase was and did not get a response. I emailed them again a week later, and got no response. I then tried calling them and left a voicemail...no response. So I tried calling them again on another day and left another voice mail. A day later, someone from the company called and left a message on my voice mail for me to call them back, so I did. Waited on hold for customer service again for about 10 minutes before giving up and leaving another voicemail. NO RESPONSE. I called again today and was on hold to speak to a customer service representative for another 10 minutes. Someone finally answered the phone. She asked what I would like, and I said that I would like to speak to a manager. When the manager finally got on the phone, I explained to her the problems that I have been having with trying to receive the products and since with the deplorable customer service. I told her that I just wanted a refund on my credit card at this point. I am waiting to see if that happens. This company needs serious help in shipping and in customer service. I will never use them again, or rather ATTEMPT, to order from them again.
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Loss:
$27
2 comments
Guest

MRH is a SCAM! I ordered in the summer, when it was low 70s.

They took over 1 WEEK TO SHIP! This is NOT OK!! I contacted them and asked for a refund. They refused, lied and said it had shipped!

LIES!! They shipped end of 2nd week, arrived end of 3rd week, all melted and rancid smells.

They refused to refund. I told them to fkkoff so they banned me from ordering (LOL, as if I cared!) then I got my credit card to REVERSE the charges and then they refunded me: I kept double the refund, lol serves them well.

Guest
reply icon Replying to comment of Guest-1297592

I forgot: they shipped when it was 95*F outside, over 115F in back of hot truck/warehouses. Mountain Rose Herbs is a SCAM! Never order from them in Spring or summer months, if u order at all!

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