paul a Rcs

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After sales service

A small part has broken and they offer zero support so basically a good quality, expensive item is effectively useless and needs scrapping.
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Preferred solution: A part

User's recommendation: Check if they have a spares service

paul a Rcs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

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I was contacted by the New Zealand office asking whether a delivery to NZ would be acceptable because I lived in the UK. I informed them that a delivery to the other side of the planet didn't help.

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A small part has been damaged rendering the buggy useless.As no parts are available and they are uncontactable it is now unusable.
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Preferred solution: A part

User's recommendation: Be careful

paul a Rcs

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Verified Reviewer
| map-marker Leeds, England

Can't get hold of anyone about a part

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My urban jungle wheel quick release spindle has broken, effectively making and expensive product useless.
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User's recommendation: Be careful

paul a Rcs

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Verified Reviewer
| map-marker Leeds, England

Even when you can find an email they ignore you. Very disappointed

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A wheel spindle has broken and a replacement part is needed. However, this seems impossible to repace as there is no customer service.
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User's recommendation: Be careful

Daphne M Jfl

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Verified Reviewer
| map-marker The Bronx, New York

I purchased an item from you in November

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I have purchase an item from you in November and never received it, need my money back. You may contact me via whatsapp at 787-557-****. Will wait 10 business days from the received of this email, afterwards will seek legal counsel. Thanks
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Edwin L Fkq

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Verified Reviewer

SUPER SLOW response time AND IRRESPONSIBLE attitude

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Mountain Buggy Canada - SUPER SLOW response time AND IRRESPONSIBLE attitude
Original review Aug 10, 2021

I ordered the stroller with Accessories on Jul 10, 2021 and got Charged CAD 307.09 in whole by the credit card company on Jul 12, 2021

I was so looking forward to having a new stroller, while some comments said FAST delivery

5 days after purchase (Jul 15, 2021), I wrote my 1st email and would like to check the status, NO response!

10 days after purchase (Jul 20, 2021) 2nd email, same result -NO response!

11 days after purchase (Jul 21, 2021) 3rd email, same result-NO response!

21 days after purchase (July 31, 2021), I tried to call the hotline (4th time), but ironically that wasn't a HOTLINE as the recording message said if one is in urgent, tried to send message through online and then hung up!

Same day (July 31, 2021), I then went to the Company website and tried to find someone to talk (5th time) but it said currently no live chat so NO response!

At night, I was so helpless and dropped a message in their website and just hoped anyone would let me know the most updated status (6th time) and again, NO response!

After 25 days of purchase (Aug 4,2021) and 6 Times tried to ask someone for help AND one of the employee called Danny told me the color that I would like to have been OUT OF Stock and gave me two options 1. Change it to color red Or 2.

Pay extra $100 Canadian dollar and changed it to a special edition!

Attached: First reply email of Aug 4, 2021 after 6th trials from the customer

Comments: HONESTLY, IN THE FIRST PARAGRAPH WITHOUT ANY APLOGISE IS UNACCEPTABLE FOR ME. AND THEY SHOULD GIVE ME the option for FULL REFUND IN THIS EMAIL.

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Preferred solution: I would like to file a complaint and let the Company’s management know “no matter how’s good of your product, a bad customer service can destroy your business.

User's recommendation: NOT TO BUY ANYTHING FROM THIS COMPANY

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