Mountain Buggy Canada
Mountain Buggy Canada Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mountain Buggy Canada has 1.0 star rating based on 5 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Check if they have a spares service", "Be careful", "Be careful", "Be careful", "NOT TO BUY ANYTHING FROM THIS COMPANY".
Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mountain Buggy Canada has 1.0 star rating based on 5 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Check if they have a spares service", "Be careful", "Be careful", "Be careful", "NOT TO BUY ANYTHING FROM THIS COMPANY".
Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
After sales service
A small part has broken and they offer zero support so basically a good quality, expensive item is effectively useless and needs scrapping.
Preferred solution: A part
User's recommendation: Check if they have a spares service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI was contacted by the New Zealand office asking whether a delivery to NZ would be acceptable because I lived in the UK. I informed them that a delivery to the other side of the planet didn't help.
A small part has been damaged rendering the buggy useless.As no parts are available and they are uncontactable it is now unusable.
Preferred solution: A part
User's recommendation: Be careful
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan't get hold of anyone about a part
My urban jungle wheel quick release spindle has broken, effectively making and expensive product useless.
User's recommendation: Be careful
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerEven when you can find an email they ignore you. Very disappointed
A wheel spindle has broken and a replacement part is needed. However, this seems impossible to repace as there is no customer service.
User's recommendation: Be careful
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI purchased an item from you in November
I have purchase an item from you in November and never received it, need my money back. You may contact me via whatsapp at 787-557-****. Will wait 10 business days from the received of this email, afterwards will seek legal counsel.
Thanks
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSUPER SLOW response time AND IRRESPONSIBLE attitude
I ordered the stroller with Accessories on Jul 10, 2021 and got Charged CAD 307.09 in whole by the credit card company on Jul 12, 2021
I was so looking forward to having a new stroller, while some comments said FAST delivery
5 days after purchase (Jul 15, 2021), I wrote my 1st email and would like to check the status, NO response!
10 days after purchase (Jul 20, 2021) 2nd email, same result -NO response!
11 days after purchase (Jul 21, 2021) 3rd email, same result-NO response!
21 days after purchase (July 31, 2021), I tried to call the hotline (4th time), but ironically that wasn't a HOTLINE as the recording message said if one is in urgent, tried to send message through online and then hung up!
Same day (July 31, 2021), I then went to the Company website and tried to find someone to talk (5th time) but it said currently no live chat so NO response!
At night, I was so helpless and dropped a message in their website and just hoped anyone would let me know the most updated status (6th time) and again, NO response!
After 25 days of purchase (Aug 4,2021) and 6 Times tried to ask someone for help AND one of the employee called Danny told me the color that I would like to have been OUT OF Stock and gave me two options 1. Change it to color red Or 2.
Pay extra $100 Canadian dollar and changed it to a special edition!
Attached: First reply email of Aug 4, 2021 after 6th trials from the customer
Comments: HONESTLY, IN THE FIRST PARAGRAPH WITHOUT ANY APLOGISE IS UNACCEPTABLE FOR ME. AND THEY SHOULD GIVE ME the option for FULL REFUND IN THIS EMAIL.
Preferred solution: I would like to file a complaint and let the Company’s management know “no matter how’s good of your product, a bad customer service can destroy your business.
User's recommendation: NOT TO BUY ANYTHING FROM THIS COMPANY
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