Mountain Alarm
Mountain Alarm Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mountain Alarm has a 2.3 star rating from 2 reviews and overall customer sentiment is negative, with consumers calling the price level high and advising to avoid at all costs.
Positive Feedback
Some reviewers noted they do not subscribe to the service and therefore avoid ongoing charges.
Negative Feedback / Risk Areas
- Recurring complaints about billing errors and lack of refunds.
- Allegations of being tied into undisclosed 3 year subscriptions or contracts.
- Poor customer service response to Mountain Alarm customer complaints and unresolved equipment issues.
Key Takeaways for Future Customers
- Check Mountain Alarm reviews and contract terms carefully before signing.
- Verify billing descriptors and monitor statements to catch erroneous charges early.
- Confirm service availability in your area and get repair guarantees in writing.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mountain Alarm has a 2.3 star rating from 2 reviews and overall customer sentiment is negative, with consumers calling the price level high and advising to avoid at all costs.
Positive Feedback
Some reviewers noted they do not subscribe to the service and therefore avoid ongoing charges.
Negative Feedback / Risk Areas
- Recurring complaints about billing errors and lack of refunds.
- Allegations of being tied into undisclosed 3 year subscriptions or contracts.
- Poor customer service response to Mountain Alarm customer complaints and unresolved equipment issues.
Key Takeaways for Future Customers
- Check Mountain Alarm reviews and contract terms carefully before signing.
- Verify billing descriptors and monitor statements to catch erroneous charges early.
- Confirm service availability in your area and get repair guarantees in writing.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Error in Billing
Hi:
I am being charged for services by your company in error. I did not sign up for services and I am located in South Carolina, which you don't offer service in this area.
The quarterly payments are being deducted from my business account, and in the description, it shows Account Holder CO ID 133090****. The amounts that have been deducted are as follows:
6/6/2024: $140.07
9/6/2024: $140.07
12/6/2024: $140.07
3/6/2025: $152.57
6/6/2025: $152.57
I have tried to contact Mountain Alarm through 888-349-**** and explained my situation. Kendra could not help me but passed the message to someone else, from whom I have not heard. Please give me a call at 843-801-**** to get this situation resolved.
Thank you,
Dorothy Windham
Wayne Windham Architect, PA
843-801-**** cell
843-243-**** ext 2 office
- I dont subscribe to their service
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Overcharged, tricked into a 3 year contract and my security equipment was not fixed after over $1600 in invoices!
Company fixed the issue and I have been provided with full refund. The company released me from the 3 year agreement and dropped about $1100 in charges. I agreed to mark my reviews as resolved and have hired a different alarm company for my store..
New equipment scheduled about a month later but equipment didnt arrive so they sent two techs to repair existing equipment. Over $1200 later they got the dvr working and took over my door keypad but cameras still dont work at the counter which was our main goal. I tried firing the company but they say I signed a 3 year commitment which they included in the equipment contract wo telling me. They wont let me out of it unless I pay over $3000 total fees and my cameras still dont work at the register.
Dont hire Mt alarm. They have stores in about 18 locations: Utah, Wyoming, Montana, california and more but they will take your money and leave you without the security you need to protect your home or business.
- Unconcerned w customer satisfaction
- Incompetent
- Sneaky
Preferred solution: Full refund
User's recommendation: Avoid at all costs
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