Resolved
Linda G Maq

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| map-marker Ogden, Utah

Resolved: Overcharged, tricked into a 3 year contract and my security equipment was not fixed after over $1600 in invoices!

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Mountain Alarm - Overcharged, tricked into a 3 year contract and my security equipment...
Mountain Alarm - Overcharged, tricked into a 3 year contract and my security... - Image 2
Updated by user Jun 28, 2022

Company fixed the issue and I have been provided with full refund. The company released me from the 3 year agreement and dropped about $1100 in charges. I agreed to mark my reviews as resolved and have hired a different alarm company for my store..

Original review Jun 04, 2022
Hired Mt alarm to repair and install security cameras. First visit didnt occur for a month after hiring and billed $385 with no repairs successfully done!

New equipment scheduled about a month later but equipment didnt arrive so they sent two techs to repair existing equipment. Over $1200 later they got the dvr working and took over my door keypad but cameras still dont work at the counter which was our main goal. I tried firing the company but they say I signed a 3 year commitment which they included in the equipment contract wo telling me. They wont let me out of it unless I pay over $3000 total fees and my cameras still dont work at the register.

Dont hire Mt alarm. They have stores in about 18 locations: Utah, Wyoming, Montana, california and more but they will take your money and leave you without the security you need to protect your home or business.
View full review
Loss:
$3000
Cons:
  • Incompetent
  • Unconcerned w customer satisfaction
  • Greed

Preferred solution: Full refund

User's recommendation: Avoid at all costs

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