Anonymous
map-marker Asheville, North Carolina

Extremely low quality work

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We hired this company 2021 because we had foundation issues and water issues. Paid around 20,000 and the basement still gets water every time there is heavy rain. They have come twice because there was something wrong with the slope the first time they did it, and that is why the water was still getting into the basement. I had to call multiple times and waited for months for someone to show up. The basement still gets water.
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User's recommendation: NO!!!

Marianne M Kvy

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Verified Reviewer

To commend the company on their presentation

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The field inspector, Justin Loe, was an absolute delightful young man. He was timely, informative and listened to my concerns. Additionally, he did not treat the appointment as a hard salesman trying to get the job. The assessment he made was accurate, left me a summary of the assessment and I feel confident with the cost and work that needs to be done.
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Cheryl C Bnh
map-marker Cayce, South Carolina

Not satisfied

First of all, I had three different contractors come in to give me an estimate. The first contractor was thousands of dollars off, the reason is because he didn't go under the house to see all damage.

The second and third person estimates were almost the same. I gave them my deposit on February 21, 2020. They didn't start my work until the end of April 2021, job completed the first week in May 2021. I waited patiently for over a year, I guess their excuse was they were behind because of pandemic.

My work should have started April or May 2020. Before end of job I was told that I needed to pay another $3000.00 to price that was already given. Once job was completed, I had other problems, such as pipes was full of trash, I had to get a plumber to fix that. Later I found out about a problem with gas line under house, my gas company is looking into that.

Also, I need to get someone to come out and check my duct work and vents. I sent a message to one of the Managers explaining issues. I didn't hear back from him, when I finally got in touch with him, he said he didn't get message. I did try calling a Manager a few times, he didn't answer or return my call.

Also, a lot of red dirt left under house. Another question I asked were do they install plastic under house after foundation work is completed. I was told that if their were no plastic under the house before they don't replace it. I felt like once I paid MV, I was ignored after the fact.

I'm still working on trying to get repairs done and my floor is still not level. I should've been reimbursed on things that were damaged caused by contractors.

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Preferred solution: Let the company propose a solution

User's recommendation: No, I can't recommend because of problems I've experience.

Sandra R Stn

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Verified Reviewer
| map-marker Evans, Georgia

Did not do what they said

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I used them to level my slab floor. It was off nearly 2 inches on one side of the room. They raised it 1/4 inch and said they could not do anymore. I would just have to live with it. They didn't give any money back, so I wasted 4000. dollars. From the time of the estimate, in May, here it is the 29th day of August. They are prompt to get your money, but you'll wait quite some time to get the work d
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Preferred solution: Have someone experienced in putting down concrete leveler to put it down on my floor

User's recommendation: i do not advise using them

Bob C Bqf

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Verified Reviewer
| map-marker Cayce, South Carolina

Mount Valley Foundation Services has not returned deposit

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Mount Valley Foundation inspected my crawl space and provided a quote for repair work. The quote for the work and how it was to be performed was embodied in a contract, which I signed and paid a deposit. MVFS decided not to perform the work in accordance with the contract and agreed to return my deposit. They still haven't returned my deposit.
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Loss:
$889

Preferred solution: Full refund

User's recommendation: Be aware MVFS may not do what they say. Their 100% satisfaction guarantee did not work for me.

Construction and Repair Expert Talks

How to Hire The Right Contractor And Not Be Scammed

Apr 16, 2021

Matt DiBarra, an expert home builder with Dibara Masonry, gives tips on how to build a house, find and hire the right contractor, and avoid home construction scams.

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Matt DiBarra
Matt DiBarra

Matt DiBarra is well-known as The Undercover Contractor. He is the owner of DiBara Masonry company in Los Angeles that specializes in house repairs, restorations, and new installations.

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