I am here to inform all to stay clear from any purchase or repair from Steve Mottert owner of Mottert's Lawnmower Repair & Parts at 2228 Tenbrook Road Arnold, MO 63010. I brought my Redmax Pro trimmer there for a minor repair in July 2010. I took it to Motterts because I purchased it there new in 2005. I was told by Mr. Steve Mottert that the repair would take no more than one week. Fine, difficult to be without a trimmer for a week in the peek of grass growing, but ok. I called Motterts store one week later to see if I could pick up the trimmer. No answer at the shop on a Monday around 12:30pm, I left a message. I finally received a call back saying he still has done nothing with the trimmer and it could be another week or two! Pissed but giving the benefit of the doubt I agreed. Two weeks pass, no trimmer, no answer of the phone any day of the week, no returned calls to the messages, and when I drove 35 miles to the shop to see what the *** is going on, the store is gated and locked up. I am not the only one with this problem, another man was there to do the same as I was. His mower was just inside the locked gate with no repairs done to in the 4 weeks Motterts had his mower. This B.S. went on for 8 1/2 weeks!!! I drove by his store all hours weekly that they were said to be open according to his sign on the door, every time locked gates no one there no answered calls nothing! After threatening to show up with the Sheriff Dept. to get my trimmer back done or not I received a call from Mr. Mottert saying the trimmer is magically done after 2 1/2 months. When a went to Motterts to pick up my trimmer no apology, or discount was offered. When I arrived home to finally trim my yard the trimmer worked for about 35 seconds. It was dead again for the same problem it went in to Mottert's for *** I called Motterts right away and Mr Mottert answered (amazing). After explaining what just happened he told me I could bring it back in for him to look at it, but it could take another couple weeks!? I firmly told him I will never return to his shop and I urge all of you to do the same. I did take the trimmer to a well known BBB accredited shop in St. Louis who after I told them this same story they said I am at least the 20Th customer who has come to them after these same issues with MOTTERT's LAWNMOWER REPAIR IN ARNOLD MO 63010.