Anonymous
map-marker Newport, New Hampshire

Exchange

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Great customer service , online exchange, prepaid return shipping. Looking forward to receipt of replacement.Thank you
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User's recommendation: Used label supplied with package

Robert P Tpg

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Verified Reviewer

Returns

Your return procedures do not work. There are bugs in your software. Even with the order number my order was not found. No one from customer service can be reached.
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Pros:
  • Quick delivery
Cons:
  • Poor customer service

Preferred solution: Full refund

Cynthia N Wdb

Return not credited to my account

Ordered tshirt and it was not as advertised. Ran small and not opaque. Request full refund plus shipping. Please call me at (815) 621-****, or email me at cenmac3@***.com. My account has not been credited for my return.
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Cons:
  • And they run small
  • T shirts are not opaque as advertised

Preferred solution: Full refund

Anonymous
map-marker Longwood, Florida

Inseam @ Skinny

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You guys are killing me with the 32 inseam only, on the skinny jeans! That 2 inches is just too much. Is there any jean, skinny with 30 inseam? Love your tees.The colors are on the money and your light and simple denim feels great on. Ive been buying from American Giant out of northern CA. Simple clothes with excellent colors! But your product rivals theirs. Your both excellent clothiers!!
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Anonymous
map-marker Seattle, Washington

Change address

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I called to cancel my order due to my error. That was four hours ago and I have yet to get a confirmation of the cancellation by M& B or PayPal.
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Adam C Kjb

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Verified Reviewer

Mott & Bow’s products - jeans/pants are very different sizing from one item to another. They make you pay return costs and don’t always fully refund.

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Based on a pair of jeans I was happy with I ordered from their range & non of them fit at all - it seems the products are made by different producers. They make you pay for the return & some others costs & wont refund the full amount. The help desk is outsourced and powerless. Nightmare to deal with.
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Loss:
$250
Pros:
  • Basic jeans are ok
Cons:
  • Sizing inconsistent returns hopeless

Preferred solution: Full refund

User's recommendation: DO NOT GO BEAT MOTT & BOW

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