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Broken missing floor mat fasteners, no resolve

2.3
Motospa was paid $40 to clean the car. During the cleaning, the Weathertech mats were improperly removed from the car breaking 2 fasteners and 2 fasteners were lost. After speaking to Jason, he was unable to replace the 4 fasteners making the car mats unusable and dangerous to be used since they slide around under the pedals without the fasteners. He actually refused to make it right and recommended we take the car to BMW who does not sell or support Weathertech mats. Jason did not respond with a way to replace the fasteners or the mats.

User's recommendation: Read BBB and other reviews, do not use.

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ID
#3205939 Review #3205939 is a subjective opinion of poster.
Location
Castle Rock, Colorado
Pros
  • Convenient
Cons
  • Poor service
  • Blames others
  • Does not take responsibility
Loss
$190
Preferred solution
Replacement of mats or cash for purchase of new mats/fastners and refund of cleaning $40 + $189.90

Motospa Car Wash Review

1.7
Horrible lousy work every time I give up hope they go out of business I can wash my cars myself better than there 3 guys doin a scub down
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ID
#798924 Review #798924 is a subjective opinion of poster.
Location
Shongaloo, Louisiana
Reason of review
Poor customer service

They will destroy your car

I went for an oil change, than my car started dripping oil after it was done. They said my transmission pan gasket was leaking (bs) so I went back to get my oil topped off from all the dripping. When I went to check it myself I realized my hood latch had been snapped off. I went back and they are ordering it to be replaced ( no charge) they have very poor customer service and run a sad shop. My mother went to get a car wash and the machines ripped her mirror off! They re-cycle the water used in the car wash, so if you want to vomit from rotten egg smell go right ahead. I will not be going back ever!!
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2 comments
#1107789

Don't go there !! I am serious unprofessional.

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#1107791
@PissedConsumer1107789

I agree with you ! I took my car to deep clean .

Pay $ 20 dollars I wasted my money and time.

I do not recommend motospa in castle rock . Horrible service

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ID
#385717 Review #385717 is a subjective opinion of poster.
Location
Castle Rock, Colorado
Loss
$150

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