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I want to document my experience with Motorola's Customer Service, whom I've been dealing with for the past month. I have LITERALLY cried over this experience, because I felt helpless and want anyone else that's feeling the same frustration to know they're not alone. On 1/4/2017 I contacted Verizon because my Droid Turbo 2 was having issues charging. I'd plug it in all night and the phone would constantly connect & disconnect itself from the...
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#1001617
I placed an order for the new Motorola z force on November 29, 2016. I spent around $900 on it and the accessories. It is now January 9th 2017 and I still have not received the products. They were lost by FedEx. I have phone calls from FedEx letting me know that they lost the package and we're unable to find it. I immediately called Motorola the second week of December to let them know. They said that it was their policy to contact FedEx to...
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I have sumbmitted my phone(moto x force) on 4/11/16 at noida service centre(satyam communication) . Which covers display warranty of 4 years. They told me that it will get repaired within 15 days.. But now i am taking followup regularly and no one is giving good response.. They told me to talk to telephonic support but again they are also not giving actual response Now i want to know that what should i do to get my phone repaired? I need it back...
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I liked
  • New phone
I didn't like
  • After sales service
  • Customer service
  • Unpublished limitations
#971527

Motorola Cell Phone Review

#945685
1.0
Worst customer servive (send you from person to person, none of whom KNOW ANYTHING) REFUSAL TO REPLACE PHONE THAT THEY ADMIT IS UNDER WARRENTY...and hours of waiting and nonsense. DON'T BUY THEIR PRODUCTS, like the *** i was.
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Motorola Droid Turbo 2 Cell Phone Review

#900825
1.0
I have a Motorola Droid Turbo 2 it's a piece of s*** I would never recommend it or Verizon you get nothing in response I have been so upset I want to be reimbursed for the phone. They are making me have a used phone in replacement but still pay for a new phone that's wrong. And would like Motorola to get ahold of me Myrna Head
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Moto E Review

#875427
3.1
I dont like that i had my phone for a couple months and it not even working that good i have purple lines going up my screen and apps disapearing and wont let me unlock sometimes if its not fixed i will make sure everyone knows about it this makes me really upset i will never use motorola again if not fixed
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Motorola Moto X Play Review

#821123
Moto x play is a crappy phone.
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I am on my 5th Droid Maxx 2 my carrier Verizon can not do anything about my phone it's impossible to hear switching sounds In-N-Out they keep giving me new phones with the same problem they know what this problem is but until there is a recall they can't help me ...they cant give me another version or give me a deal on another phone this is how you're treated for 20 years loyalty also I had a Droid Maxx and it was great I tried to be loyal cuz I...
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1.6
#969438
Had to send my phone two times to get audio fixed of a brand new phone, but when it returned the camera was bad. It was obvious to even bare eye that the camera is now suddenly inferior to a lower version device, sent it again they returned saying nothing is wrong. This company is a legalized, organized scammer/cheater. They will make you suffer through out the process, you'll barely get your hands on the device because its always travelling...
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1.0
I didn't like
  • Worst phone
  • Phone is defective and they cannot acknowledge it
  • Poor customer service
#964268
This watch broke down less than three months in and had to endure the worst after sale support that I ever experienced. Had to send the unit twice with no result each time came back as the same diagnostic from FutureTel Service Center and they still expect me to send it to them again. You would think a reputable company would take the appropriate measures to have the unit replaced all together after the customer enduring so much trouble and...
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ADAMGRANTwaretownnj

ADAMGRANTwaretownnj the only rubber thing you should use is a condom cause you shouldnt reproduce cause theres no reason you would bypass buying an apple watch but i have a feeling your an androi...

1.0
I liked
  • Bad
I didn't like
  • I recieved no help at all
#956505
I have owned a Motorola G 3rd Gen since Thanksgiving 2015 and it is the biggest piece of *** I have ever owned. I have spent hours and hours working with Republic Wireless & Motorola to try to solve the problem. Today I spent about 30 minutes talking with a non-native English speaking customer "service" rep who told me to reset the phone (which I've done UMPTEEM times already) and see if it fixes the problem. Well, in the past that has been a...
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1.3
I liked
  • Size of the phone
I didn't like
  • Worst phone
  • Customer service bs all the time
  • Phone is defective and they cannot acknowledge it
#923623
Your customer care service is worst. Nobody gives the correct information about my device. I think, you know that Your moto G4 plus mobile is one of the worst mobile made by company. I have called number of time to your customer care to connect my call with any senior member of Motorola. your customer care always say I am not member of Motorola mobile company and I can’t connect your call to any employee of motorola mobile. Your customer...
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I liked
  • Worst phone
I didn't like
  • Worst phone
#919179
Moto Droid 2 - developed a pink vertical line from top to bottom of screen. Took it to Verizon - Verizon was terrific. Initially Motorola said I had to return and they would "repair" -I said not in my lifetime...no repair replacement was not going to be without a phone for up to two weeks. Verizon negotiated a new unit to me. Motorola said I had to pay $25.00 plus kept a card open for additional charges should the unit not be retuned. Sent...
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My Motorola 360 sport smartwatch recently had to be repaired and I filled up the repair form online and send it to Motorola TX with their prepaid Fedex shipping and after reading so many negative reviews online I anticipated not much but to my surprise I got my watch back yesterday and I was extremely happy to find my watch was fixed and I wasn't expecting that at all,,,I wore the watch while swimming which I found later that its not cover under...
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4.7
I liked
  • Repair service was excellent
#903473