Motorola Solutions

I am beyond dismayed and profoundly disappointed. I was a Motorola employee in the past, so I trusted the company when I placed my order.

I placed the order on a Sunday and the order was marked as awaiting payment, but that I understood. However, the following day was a weekday and there was no notice sent to me about the status of my order. On Tuesday, I checked the status of my order -- to see Order Not Found! Motorola told me that the bank had not authorized the payment and told me to contact my bank.

Well, I did just that, and the bank told me that they had already forwarded the money to Motorola and Motorola was holding the money without authorizing delivery of my order!

It didn't stop with that. Eventually, I was sent a notice that UPS would be delivering to my home on October 4 by 12:00 pm. That was at least a relief -- temporarily only! That would have been today, but instead I am notified that the delivery will take place tomorrow instead!

I am a disabled senior and have a very important doctor's appointment tomorrow morning on the other side of town. I may not be home when they deliver, and I'm willing to bet that the delivery person will just stick the package with the phone anywhere around the building where anyone can steal it! That is the sort of service that UPS has given me to date and I have already involved three different consumer agencies about the atrocious service that they give, so why is Motorola using them to deliver when they are so unreliable?

Clearly I cannot expect efficiency anymore when I am not working there to see that things are done in an efficient, responsible manner. My disappointment leaves me wondering why I chose to purchase anything from a company that clearly does not have customers considered to be high priority if they can take money, hold it, tell the customer to call his/her bank about an unauthorized payment when the bank reveals that they authorized the payment and Motorola is just not processing the order for unknown reasons.

Now they state that delivery will be one day, only to have it delayed to a date on which I have a scheduled doctor's appointment on the other side of town!

I'm willing to bet that the delivery will be made while I am not at home and the package will be just anywhere around my building so that the package can easily be picked up by someone else!

I regret having decided to order from Motorola. This experience has left me with a very bad feeling and now I may have my order stolen because I will not be at home to respond when the delivery arrives!

Disgruntled that MOTOROLA Customer Service states that a means for consumer feedback to reach GOOGLE software developers for recourse on malfunctioning Version 11 updates on Moto G Stylus 2021 does not exist.
Since the Moto G Stylus 2021 is known to have a malfunctioning BASIC DAYDREAMS App conveyed by GOOGLE, the Android Developer, to the manufacturer, MOTOROLA, via the Version 11 Update to smartphones and related Android devices, the consumer-friendly solution is not a Warranty Exchange for a phone that will likely exhibit the same Error Messages nor is a consumer-friendly solution a downgrade to an old platform (the other unsatisfying CS pitch). Neither is an acceptable resolution!
The ethically sound consumer-friendly solution is to replace the malfunctioning smartphone with one that is superior and without charge, especially since the consumer has experienced weeks of lost time and money after having spent hours with Consumer Cellular (the Service Provider) on a problem that their Tech was (knowingly) unable to resolve then after having spent hours with Motorola Tier 1 support to learn that Tier 2 has no resolution beyond a Factory Reset (a solution that is known by all parties does NOT resolve the malfunction.)
Moreover, when presented with 3 methods for return of the device for Warranty Evaluation, the consumer is manipulated into the paid PREMIUM Option process since:
*Option #1 is likely a feigned search for a local authorized repair facility that returns NO locations and
*Option #2 requires that the consumer mail the phone, leaving the owner without a phone for 7-10 days.
*Option #3, the remaining alternative requires the consumer return the phone via a FedEx exchange with a payment of $24.99 and a $159 charge 'hold' to a credit card, a personal expense that does not solidify consumer loyalty, especially after having suffered hours of abuse by the service portals of three companies, Consumer Cellular, Motorola and GOOGLE, the latter whose online response to the issue was locked.
Most importantly, Customer Service states the replacement is not an upgrade to a system without problematic system failures.
Why is the consumer put through a futile exercise?
A user-friendly solution would be that
GOOGLE recall all devices compromised by their BASIC DAYDREAMS App, etc and make restitution to the manufacturer, MOTOROLA, as well as to the consumer for the unhappy outcome resulting from purchase of the device has delivered.
Worthy recourse should be afforded the class of consumers who paid for a device that should not have been a UI experience of never-ending interruptions and other issues such as wacky, unintelligible keyboard translation of data input and similar hangups.
Bottomline, full accommodation for the unfortunate erosion of time that this device creates in the lives of consumers who paid for an unfettered UI with a MOTOROLA product.
In these times of cash flow challenges due to Covid, inflation, among a host of socio-economic volatilities, this treatment is a wholesale hijacking and does not inspire confidence that motivates future purchases, especially when consumers cannot trust that product failures do not result in full recourse with an optimally performing replacement, as well, fully guaranteed.
Covid has become the 'go to' excuse for erosion of corporate accountability on every front.