Peter J Pzl

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They sell defective products right out of the box and then only will refund you 70% of your original purchase cost

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1.0
Motorgenic - They sell defective products right out of the box and then only will refund you 70% of your original purchase cost
I purchased a stator from motogenic because my stator was not charging my battery well when my headlight was on, though it always started my motorcycle. When I installed their new stator my motorcycle would not start, no spark. I put my old stator back in and it started right up. Obviously they send me a bad stator. I contacted motogenic and they wanted me to take video and perform multimeter tests. I said I cannot do that. Then they told me I would have to pay for shipping, send it back to them, they would test it, and only after that and if they found it defective would they then charge me a 30% restocking fee then send me the 70% remainder as the refund. Totally a poor customer service. Horrible!!!
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Loss:
$100
Cons:
  • Do not offer a full refund even for a known bad product

Preferred solution: Full refund

User's recommendation: avoid this vendor at all cost

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