Motivated Movers

i would not even know where to start, 1 day delay, left refrigerator behind and other boxes, then being enlightened that it was our fault that we did not look at what they forgot to take, promised about 2500 (for a 60 miles move!?!) charged almost 3000 (including charging by the hour instead of flat fee or charging man hours instead of team hours) then threatened that if we do not pay everything in full immediately they will call police on us, on our own property, boxes left outside of the house at destination, charged for an hour for them smoking in the truck, furniture not assembled back at destination (they could not literally identify the master bedroom, probably they did not know what that meant and put the ms bedroom furniture in the already furnished kid's room, then come complaining that it's getting full, then refused to put the night tables back while being paid by the hour, because their previous day colleagues (from the very same so called company) transported them so they have no obligation, they have no damage insurance and you are actually legally their insurer for what they do during moving/working hours, then having your driveway spit off and made nervous noise in purpose (without caring about disturbing the neighbors) and deploying persons un-authorized to process credit cards so the processing is done over the phone, guys tattooed with play boy (then with erased tattoos) probably ex convicts or God knows... very nice, keep using them! image shows how they left master bedroom, after re-"assembly"

They showed up with two guys one was a disgruntle employee that did not want to be there and then about an hour after they were there he left. Thats right you read that correctly one of the movers just left in the middle of the job after he broke a piece off a $5000 antique. Leaving 1 guy from the company that A. Didn't have phone and wasn't licensed to drive the truck. We had to call the company and tell them what was going on but they just didn't know what to say. They didn't say sorry. Jon (manager) said he would be over to help in an hour. So we sat and waited. John came and they unloaded what they loaded on the truck (leaving half of our stuff in the apartment still) now they say they have to leave to go finish another job and then come back. At this point a 3 hour job has taken 8. They come back and then all of the sudden the broken piece of furniture is fixed and they say "its good as new". After inspecting it I realize that Jon THE MANAGER took it upon himself to fix our antique! His idea of fixing was forcing 3 screws made for metal into the bottom of the wood to "appear" fixed. Now this beautiful piece is sitting slanted and not even at all and because screws were used on the soft antique wood instead of the proper equipment the wood split all the way up the piece of the furniture. What was a small repair turned into ruining the entire piece because the manager decided to handle things dishonestly instead of having some one qualified in antique repair handle his mistake. HE TRIED TO SWEEP IT UNDER THE RUG AND THAT JUST WON'T DO.

I contacted Jon directly and he response was "I repaired it, I didn't put any new holes in it I just put screws where the finishing nails were" AND "We would be happy to see you in court" All things you really don't want to hear from someone in the service industry that you are paying to handle your nice things. I asked directly for their insurance information and they kept telling me no or we'll send it to your email. Even when I asked for the policy number over the phone they refused to provide me with that information. I even called a few of their other offices and asked for their insurance information and it seemed like this was a trained response to never give out their insurance information. Odd.

I found this very strange for a moving company since they are paid $150/hour to handle peoples most valued possessions. If they don't have insurance then they should not be allowed to operate.

I have worked with many moving companies and they have all broken something in the move. Motivated Movers is the first to ever try and cover up breaking something and the first to not supply their insurance information without me having to ask. I mean thats what insurance is for thats why you pay for it MAYBE THAT'S THEIR SCAM.

UPDATE 9/13/16:

After speaking to management and ownership I am even unimpressed with this company than I originally was. Finally after I filed a complaint with the BBB I got someone to respond properly to me and direct me to their insurance provider. But Ben Black instead of offering apologies and wanting to make sure he preserves a customer, only offered excuses for his employees telling me that the employee that walked out in the middle of the job was his "best worker" and the manager that took it upon himself to "fix" a leg they broke off an antique as his most loyal and trustworthy employee and he does fixes things all the time. No "I'm sorry" just it is what it is and "my employees did nothing wrong?!" What I gathered from my conversation with Ben was that he trains his employees to be just the way they represented themselves on our move. This company is dishonest and I would not trust them to move my trash can to the end of the driveway. Motivated movers in Birmingham is the same owner as Nashville Location and all locations they are all under the same franchise.

Today, on Carroll Street in Sunnyvale, I was the only car moving South. I was in the right lane.

There was no traffic. One car properly pulled out of a driveway on my right, turned in front of me to travel in the opposite direction in the other lane. Although there was no room to do so, the driver of a MM truck sped out of a driveway, cutting me off. He had to stop because he couldn't make the turn around my car -- that's how close I was when he pulled in front of me.

I had the right of way -- he nearly caused a crash.

Clearly, not respectful of other drivers, the contents of his truck, or of rules of driving. Based on that behavior alone, I would not trust this company.

DO NOT USE THESE MOVERS!! Worst experience ever!

While they were very accommodating prior to the move they seriously damaged our China closet and now will not return calls or send anyone out to look at it. We paid $12,000 for the move and extra for insurance but can not get them to honor their obligation.

They used a lot of inexperienced kids who didn't know what they were doing. They may be alright for small moves or if you do not have a lot of nice furniture but we would not recommend them.

Driver for Motivated Movers went through my yard on Thursday 11/5/15 I called that night and left message and called next day spoke to Jeff he and went to see my yard after we spoke. He said it didn't look that bad, however the week prior to this incident I spent 4000.00 having sod put down in my yard and had rained for the entire week the driver went through the front of my yard left grooves in it had to have soil put back in and yard rolled by landscaper.

Another company tore up another part of my yard the following Saturday 11/7/15 and they have already paid their 75.00 repair to my yard and now I will await the company's call with payment status of 75.00 for yard repair. Still waiting on response and payment as of 11/18/15.

I left a message yesterday again no response. I have checked to find a corporate office for this company to no avail.

Caveat Emptor.

Number 1)Do not use their non-refundable deposit option even if they

state as requirement. You'll be sorry later.

Number 2) VERY SORRY! Can some say 'professional'?? They brought no truck, no packaging materials, no covers, no tape, no cutters, no boxes, two guys that stated they were just temporary and didn't even work for the company, dragged their heals and were talking about tips before they even twenty five percent done doing anything, they kept bringing up the obvious so I wouldn't know what it was that they broke. They people are a disease. DO NOT USE THEM!!!!!!!!!!!!