Moss and Company Reviews

Moss & Company Company's Response

Company's Initial Response - Posted 12/16/2016

The customer was served an eviction notice for reasons that will not be disclosed. We pride ourselves on customer service and we are happy to answer any questions or concerns from our residents.

We have a move out department at our corporate office in Sherman Oaks to ensure timely and accurate security deposit refunds. I have attached the deposit accounting details and vendor invoices that were sent to the customer. If she has further questions, she is welcome to call our regional portfolio manager for her property at 818.305.3658. We wish her the best in the future.

Initial Response Summary

The customer was served an eviction notice for reasons that will not be disclosed.

My Rebuttal Consumer's Rebuttal - Posted 12/19/2016 Reasons that will not disclosed because Moss & Company DOES NOT have any legitimate REASONS to FORCE ME OUT of my apartment, MY HOME for the past 15 years.

They have NO CUSTOMER SERVICE, NO COMMUNICATIONS with their residents other than collecting rent and raising the rent. I still have NOT RECEIVED ANY REFUND of my security deposit. It took Moss over 2 months to contact me on the subject. "To ensure timely and accurate security deposit refunds" Blatant and obnoxious LIE since Moss never plan to refund any part of my security deposit.

I was told by Moss that the month of August only has 30 days not 31, so when calculating the rent from 08/01 to 08/15 Moss divides $1850 by 30 Not 31 and then multiply by 15 days. I also was told by Moss that the fact I lived in my apartment for 15 YEARS (during those years Moss never changed the carpet or repainted the walls) DOES NOT MATTER, wear and tear does not apply, Moss was justified to charge me for new paint, cleaning and shower doors that were never provided in the first place 15 years ago when I moved in! Moss & Company has no regards for the law, their tenants and communities or the properties they manage or own. CORPORATE SLUMLORDS Company's Final Response Company's Final Response - Posted 12/20/2016 The condition of the apartment at move out was poor.

The property incurred great expense to return the apartment home in question back to move in condition. If the apartment is left dirty, we need to professionally clean the unit. It was not only left dirty, large pieces of furniture were left behind showing the resident made no effort to clean or even remove all personal belongings. The paint charge applied was actual damages to the walls that required repair.

The repairs were charged, not the normal painting of the unit do to normal wear and tear. This is not an effort to collect a security deposit. This is instead an effort to smear the reputation of the manager and our organization. Our residents understand that we have a designated move out department at our corporate office to assist with any questions regarding deposit accounting.

Again, we suggest the complainant contact Sarra the Regional Manager to discuss the charges. We are happy to provide pictures as proof and explain the charges in more detail.

Sarra's contact number is 818.305.3658. We wish the resident the best in the future and we look forward to hearing from her

Still no refund or response from Moss & Company. Submitted complaints online with the department of consumer & business affairs and the BBB.

Also did the math and i should expect $ 539.83 to be refunded to me months ago....

Security deposit $ 1560.00

Deductions:

Trash out 125.00

Rent 08/01 to 08/15 1850/31x15= 895.16 Total deductions $ 1,020.16 Amount to be refunded $ 539.83

The premises apartment 404 located at 1807 N Las Palmas Avenue in Hollywood were vacated on August 15 2016. Pursuant to Cal.

Civ. Code 1950.5, Moss & Company was required by September 6 2016 to refund my security deposit and/or provide an itemized statement listing any amounts Moss & Company has withheld.

As of today, I have not received or picked up my security deposit.

I have finally seen the statement listing all the amounts withheld and do not agree with 4 of the charges.

I also would like to remind you that in 2001 when we moved in, the building was not managed by Moss & Company. Nicole Panucci the incompetent & unavailable building manager did not do an initial walk through upon us moving in.

The facts that the apartment was not cleaned and the shower doors not replaced by new ones were never acknowledged and provided to us after moving in despite both being promised to us.

​​Regardless it's been now months and I am still waiting for my refund.

Moss & Company is truly the worst property management, lies & fraud are their business practices that they thrives to provide! Shame!

Getting any response from Moss is extremely difficult to say the least. Looking at all the deductions Moss made, I do not agree with a few: - Cleaning/Janitorial charge for $165. The unit upon moving in was not clean like promised and after 15 years of living in the unit with no maintenance performed, you do not get to charge me $165 for the cleaning. - Paint charge for $150.

In 15 years you refused to change the carpets and repaint the walls. Again this charge is fraudulent as the unit never got repainted in 15 years. - Missing shower doors charge for $152.59. The shower doors were old and nasty and supposed to be changed to new ones upon us moving in but again they were not.

When I attempted to clean them, they fell apart. They were absolutely disgusting so were taken down. Due to the manager incompetence and carelessness we never were provided with new ones. I do not agree to be charge for them.

- Late fee charge for $25. We never paid our rent late, NEVER. Those 4 charges amount to $492.59 + $13.88= $506.47 that should be refunded to us as soon as possible as it has been well over 21 days since Moss forced us to move out for no reasons other than the incompetence & unprofessionalism of their resident manager. According to Moss & Company, the refund of my security deposit of the amount of $1560 is $13.88!

This is insulting.

I have not heard back from them for now over a week. their lack of communication and customer service along with fraudulent charges is unacceptable and reflects poorly on their business practices that are shady at best. #itspersonal #nicolepanucci #TheMossAndCoWay

So Nicole Panucci evicted me after 15 years to be able to move her friends in my apartment, next to hers. This is absolutely disgusting.

She basically destroyed my life by evicting me of my home of 15 years to have her friends moving in my place.

Moss & company allowed and supported her in her decision when they should have step in and put a stop to her selfish uncalled for decision. Instead she should have got fired.

Moss & Company refused categorically to communicate with us and claimed to be harassed by us just trying to reach out and solve the issue. Nicole Panucci also refused any communication with us and never reconsidered her decision to evict us.

So we moved out.

It was extremely difficult to find a new place that will have met all of our expectations, and we did not. The new place is horrible too close to 101 freeway noise and dust are constant... of course we are paying way more in rent for a place I despise everything about.

The first night at the new place I broke down sobbing and everyday it is a battle to not let the tears overwhelm me.

In few words I am miserable, feel trap in a tiny box, claustrophobic and being exposed to lead poisoning with recurring daily headaches due to the freeway proximity. I miss my home, my neighborhood every day to the point of tearing up every day… I can’t really explain it but I feel I still belong in my old apartment, I still call it home because that is where my heart is and has been for 15 years.

Today I learned that Nicole Panucci made arrangement to move friends of hers into my apartment. I am so depressed and disgusted that she was able to evict us for no reasons after 15 years and refuse to accept it let alone get over it.

I don't understand how I ended up there and why. I never did anything to deserve being treated this way. I was happy for the past 15 years, responsible and comfortable. All of the sudden it all changed because of one person N.

Panucci deciding I had to go for no reasons. What she did without even thinking should be criminal!

The termination of tenancy still standing with August 17th as our deadline to move out, our rent check for July 2016 was rejected (see photo) by our incompetent & vindictive manager Nicole Panucci acting in full authority as a Moss & Company agent.

The reason for the rejection: the check was for the wrong amount of $1,853.61 (full rent) instead of the pro-rated amount of $653.61 like the revised rent letter indicated.

So we paid July rent in full still foolishly hoping to not have to move for no reasons. Our payment was made on time like always, voided and mailed back to us. Once received, we issued another check for the exact amount of $653.61 and moving suddenly became real.

I logged in my resident account via Moss & Company secure café resident portal and noticed I still had an outstanding balance of $25 for late fees!

Moss & Company calls it the best customer service in the industry!

Over the last couple months, we have tried to reach out to Moss & Company, explaining our situation, apologizing and offering a rational resolution. To this day Moss & Company remains silent just like their agent/manager Nicole Panucci. Both have categorically refused any and all communications with us.

They do not care about their residents at all, they disdain/resent them so much they are incapable & unwilling to talk to their tenants to work out issues & problems.

HARASSMENT, unreasonable EVICTIONS, fraudulent charges, RENT INCREASES with no improvements, upgrades or even basic, by law required maintenances are what Moss & Co. thrives to provide their residents - the WORST CUSTOMER SERVICE in the industry! #Itspersonal - you bet it is!

#unethical #immoral and should be #criminal that is the Moss & Company and their agents’ way…. @MossCompanyPropertyMgt

Moss & Co. is subjecting us (tenants) to so much unexpected and unjustified stress and hardship in the middle of a housing crisis with a shortage of affordable available homes/apartments for absolutely no reasons.

WE HAVE DONE NOTHING WRONG TO BE EVICTED.

In 15 years we NEVER PAID OUR RENT LATE, in 15 years our checks NEVER bounced…

In 15 years Moss & Co. replaced the dishwasher, NEVER REPAINTED our apartment, and NEVER CHANGED THE CARPET…

but in 15 years Moss & Co. RAISED OUR RENT of more than $600 (that is 50% increase of our original rent of $1,200) each time taking pride in providing excellent services and a pleasant place to live (what a joke!).

Being harassed by Moss & Co. incompetent building manager Nicole P.

and then handed a 60 day notice of termination of tenancy for no reasons is what Moss & CO STRIVES to provide us. HARASSMENT AND EVICTION are what Moss & Co. calls excellent services and a pleasant place to live. #Itspersonal - you bet it is!

#unethical #immoral #criminal that is the Moss & Co.

way…. @MossCompanyPropertyMgt

I now have been looking for a new place to move to for couple of months and it's not looking too promising... especially if I want to stay in Hollywood, my neighborhood, my home for the past 15 years.

I must say the timing for this eviction could not be worst that it is now. Los Angeles is deep in a housing crisis with a shortage of affordable homes/apartments for rent. I read somewhere that the rents increased 40% in the last couple of years, count $2,500/month for a small 2 bedrooms, $1,500 to 2,000/month for a 1 bedroom or more, a lot more (nothing under $2,500/month for a studio) if you are looking at the new recently build luxury condos’ buildings.

Another reason for so few available places to rent at such an expensive price is Airbnb.

I pretty much figured out that every apartment buildings in Hollywood have at least one unit if not more than one, exclusively reserved to list on Airbnb only.

As my deadline is approaching (august 17th), my anxiety level is increasing to the panic level and the stress associated sometimes seems unbearable. My depression is creeping back as well, some days I wake up sobbing, by the time I have my coffee I am in tears.

I am stuck in limbo, going in a circle over my few less than perfect options.

I paid July rent in full but my check might get rejected like one notice I was given indicates. I am terrified to have nowhere to go comes the 17th I might be homeless.

Moss & Company took over the management of the building I already lived in. I had no choice and did not choose to rent from them.