Moss and Company

Very happy with Moss and Company! When I have any issues, they're handled as promptly as possible. They accept you concerning your voice.

Is it possible to give them negative scores? Absolute nightmare.

Rude, incompetent and utterly useless property managers who will make your life misery. I promise you will save yourself a lot of stress by avoiding any property you see Moss attached to. They need to clean house and start from the ground again.

I will never ever ever rent any property they have anything to do with them after how they treated me.

Everything you read about them is true. Their ratings are in the toilet for a reason people.

The Worse company with the worse employees that lack response and deny lease agreements (even the one when I moved in I was never given). Place is falling a part, people do not respond to your phone or emails.

It is impossible to reach management and they dont care for tenants. Read Google review for more.

I have our final inspection report from the manager of our building with everything checked off in good condition. They kept $600 of my deposit and the only valid charge on there is the carpets needing to be replaced.

That was a $150 fee. I have since tried to call corporate and no one will answer or return the many vmails I have left asking for an explanation of the charges.

Horrible service.

i like living here staff takecare of building and respects teneants there wonderful only issue people manily blacks and mexicans female and male or white very old late 60s yrs seating in there car over 30mins. Seen these cars million times i lived here 15yrs and THESE PEOPLE DONT LIVE HERE!!!

everytime same cars pops up parked infront main buildg or by drive way facing sepulved few dayz ;later there break in cars or box u namer it.

This warning too tenants live here keep eye on following cars old black toyota camry white toyota camry yellow cream old car sedan black ford suv silver suv black honda crv suv red burgandy suv silver truck 2 door white truck2 door tesela black hatchback black acura new sedan charcoal grey acura new sedan red big pick up truck white lexus sedan silver prius white toyota seinna charcoal grey nissan sentra old white madzda hatch back red big pick up truck these cars are most likely are people targeting this apartment and probably involve with break and enter of this apartment DONT TRUST PEOPLE SEATING IN CARS FOR LONG TIME THERE GONNA DO MALICIOUS ACTS!!! I see cars parked 8am-9am or 1pm-2pm or nite if u see following cars please do not hesitae to contact authories dont be a victim if u see something suspicious report it!!!!

Not sure what all these other residents are talking about. I have had nothing but good experiences with Moss & Company

still waiting for repairs from many many many moons ago. the management at palmer properties is the worst save your money and move on.

money hungry in every aspect, and no care or consideration for the tenants.

try reaching or talking to someone at MOSS a BIG JOKE!! your buildings are old and rundown

Moss motto 'Your home is our business' should be follow by 'It will cost you until you leave' because your home is clearly not yours but theirs & you are paying rent for their luxury to make you miserable before they simply kick you out. So don't get too comfortable, Moss does not want you to stay too long. If you do stay, your rent will go up each & every years (about 10%) while your living conditions deteriorate until you had had enough & leave. In my case well my last rent increase was of $200, I was not happy about it but still able to afford it so they just served me with a 60 day Notice of Termination of Tenancy no reasons necessary (the building is not rent control) I just have to go!

For the past 15 years, I have been living in an apartment building in Hollywood taken over by Moss & Company. We have an on-site but not available, useless, ignorant & rude manager Nicole P. that seems to always be the last one aware of any problems in the building & will blame you (since you are the one reporting the issue, you are most likely to blame) first for it rather to properly address it. Each & every repairs are addressed with no urgency & with the absolute cheapest solution possible, cheapest labor, cheapest materials/equipment’s & ultimately don't last. If you have the misfortune to report the same problem to her, she will threaten passing the cost of repairs onto you since it’s your fault.

Moss & manager have absolutely no respect or regards for long term tenants other than each year raising our rent as they downgrade our living conditions. In 15 years, I never was late paying my rent, NEVER. I always complied with the rules & kept to myself. Couple years ago I finally had the courage to request new carpet & new paint, both being way past due. Moss responded by conducting an inspection of my apartment to determine if I really needed new carpet & paint. The fact that it has been over 10 years neither were changed was apparently not good enough for them to make the decision was kind of insulting along with Moss telling me they do not own the building & need the owner permission for such an expense. In the end you probably guessed it, neither were approved. The manager few years back had her floors redone & walls repainted, how nice…

Another example of Moss making improvements: They changed the intercom system to access the building (was working fine but old) & refused to list an accurate directory of the building apartments making it now (for months) impossible for delivery personnel or the mailman to successfully enter the building to deliver packages/mail. This is the reply I received from the manager when I tried to have us listed as 'APT 404 call 44': 'The only options are last name or the way it is now. Unfortunately for security reasons no apartments numbers are to be listed.' (Security reasons? Like listing people’s names is more secure?)

Followed by: 'Delivery companies have access, they use last name to find tenant or they have tenant code already. All delivery companies have a relationship with management, & they have been instructed what to do, if they have any questions, due to the relationship with us, they can get access through management.' To this day, the mailman calls me to access the building & deliver the mail every day, not the manager, she won't answer the phone, can't be bother with those little annoying details & all those pesky little tenants & their needs. She will make sure you know your place & lies about pretty much everything.

Now I love living in my apartment & despite our manager & our rent going up regularly, I had no plan to move out, at least not yet since I have been fortunate enough to afford living here & very much feel part of my community/neighborhood. I had also no idea that living in a non-rent control building gives me absolutely no rights as a tenant, like the right to not be evicted for no reasons as long as I pay my rent & respect the rules.

Unfortunately our manager & Moss have decided otherwise & AFTER 15 YEARS FOR NO REASONS other than the manager lies, WE ARE BEING FORCED OUT with a sudden 60 day Notice of termination of tenancy. AGAIN WE HAVE DONE NOTHING that would require such a DRASTIC DECISION, to Moss business as usual. A rotten company employing a rotten manager that thrives on making your living conditions miserable with false accusations, lies & harassment.

As a financially responsible & reasonable tenant, you are clearly disposable to Moss, even paying your rent on time for the past 15 years does not get you any respect. They have no problem kicking you out for no reasons & could care less about disrupting with your livelihood.

I lived at Villa Olivia in Burbank managed by Moss Company. I received a 60 day letter to end tenancy.

The reason they did not lease to me again was due to retaliation by the Manager, Genesis Gomez. Genesis Gomez is the most unprofessional woman I have ever known. She lacks ethics and is self centered. She lacks ability to work on relationships with her tenants.

She is a liar and makes allegations that are unjustified. She has all her family members living with her (husband, child, sister, brother, mother and father). She utilizes 4 parking spaces when parking in Burbank is a prime. She is abusive with her power as manager.

She walks the dog off the leash. She is unable to develop working relationships with tenants. Gomez, is always asking why do you need something repaired. She is disrespectful with minors.

Watch out for her. She is a liar and a racist. Be careful. The husband attempts to start fights with tenants.

It is an abuse of power.

Run do not rent from MOSS & Company. Unethical company

MY WIFE & I MOVED TO 5101 BALBOA BLVD., APT.# XXX ENCINO, CA 91316 ON 08/01/2015. AFTER WE MOVED IN WE NOTICED THERE ARE SOME REPAIRS SUCH AS CENTRAL AIR NOT FUNCTIONING , HEATING & COOLING NOT FUNCTIONING, DISHWASHER NOT WORKING, UNIT WAS NOT PAINTED, LOW WATER PRESSURE & NO HOT WATER, ALL FIRST FLOOR AND SECOND FLOOR WINDOWS & PATIO SLIDING DOORS WERE SHOT CLOSED & DID NOT OPEN, MASTER BATHROOM DOOR DID NOT CLOSE DUE TO WRONG SIZE DOOR, MASTER BEDROOM CLOSET DOOR DID NOT CLOSE DUE TO WRONG SIZE DOOR, INSIDE MEDICINE CABINETS IN BOTH BATHROOMS WERE RUSTED, BALCONY RAIL WAS NOT PAINTED & IT WAS RUSTED, DISHWASHER DID NOT FUNCTION, AIR CONDITIONER WAS NOT WORKING, UNIT WAS RENTED WITH HEATED SWIMMING POOL WHICH WAS NOT HEATED & HAD NONE WORKING LIGHTS, JACUZZI HAD MOLDS & GROWING FUNGUS ALL AROUND & NONE WORKING LIGHTS, MEN'S DRY SAUNA'S HEATER DID NOT WORKED, WOMEN'S SAUNA WAS NOT ACCESSIBLE DUE TO A DEAD BOLT ON THE DOOR WITH NO KEY GIVEN TO THE TENANT, OUTSIDE LAND ESCAPING THERE WAS NONE INSIDE THE COMPLEX BUILDING THAT WAS PROMISED AT THE TIME OF SIGNING THE LEASE, ACTIVITY ROOM WINDOWS WERE SHOT CLOSED & HAD NO VENTILATION SYSTEM, GYM WAS HAZARDOUS & HAD A BROKEN WALL MIRROR, GUEST WAITING AREA WAS DIRTY MOST OF THE TIME & HAD A UNSAFE BROKEN WALL MIRROR, GATED BUILDING (FRONT & GARAGE) HAD BROKEN FRONT ENTRY DOOR MOST OF THE TIME THAT WAS SUPPOSE TO BE LOCKED, EXPOSED ELECTRICAL WIRING ALL AROUND & INSIDE THE COMPLEX BUILDING, FIRE EXTINGUISHERS INSIDE THE BUILDING & GARAGE DID NOT HAVE SAFETY HAMMERS FOR BRAKE IN FOR EMERGENCY PURPOSES, EVIDENCE OF ILLEGAL SUBSTANCE ABUSE IN THE COMMON AREA.

WE CONTACTED THE SEVERAL DIFFERENT RESIDENT MANAGERS THAT CAME & LEFT MULTIPLE TIMES (RITA, LINDA, LAURA, RACHEL, DIANA, KELLY, CHRIS GRAY & THE BROKER OF THE PROPERTY MANAGEMENT TAMKIN RONALD PHILLIP) WHOM DID NOT TAKE THESE REPAIR REQUESTS & CONCERNS UNDER CONSIDERATION & NO ACTION WAS TAKEN. WE REPORTED THESE ISSUES TO THE CITY INSPECTOR & CODE ENFORCEMENT IN OCTOBER 2015 CASE# 546818 & CASE# 548401, NOVEMBER 2015, DECEMBER 2015, FEBRUARY 2016 CASE# 563550 & APRIL 2016 CASE# 569741. THESE ISSUES WERE NOT FIXED & THE MOSS & COMPANY INC. PROVIDED THE CITY INSPECTOR WITH FALSE AND FRAUDULENT INFORMATION & PICTURES VIA E-MAIL IN ORDER FOR THE CITY INSPECTOR TO CLOSE THE INVESTIGATIONS.

I PROVIDED THE CITY INVESTIGATOR WITH THE RIGHT INFORMATION & CORRECT PICTURES TO RE-OPEN THEIR INVESTIGATION, WHICH WAS CLOSED & SATISFIED BASED ON FALSE INFORMATION. ON MAY 12, 2016 MY WIFE WAS CONTACTED BY CHRIS GRAY (THE VP) & HE MADE A PROPOSAL THAT IF WE LEAVE THE RESIDING PROPERTY HE WILL TERMINATE THE BALANCE OF OUR LEASE WHICH WAS TWO MONTHS LEFT (JUNE & JULY) & HE WILL FORGIVE THE BALANCE OF OUR LEASE. HE STATED HE WILL REFUND OUR FULL SECURITY DEPOSIT OF $2500 AND PROVIDE US WITH $5000 MOVING COSTS. WE INFORMED CHRIS GRAY ON MAY 14, 2016, WE HAD SECURED ANOTHER PLACE FOR US.

ON MAY 25, 2016 WE MOVED OUT. ON JUNE 1, 2016 WE E-MAILED CHRIS GRAY & LAURA THE RESIDENT MANAGER TO MEET US IN THE APARTMENT TO RECEIVE THE KEYS, WHICH NO ONE SHOWED UP. WE WAITED UNTIL JULY 08, 2016, AND WE NEVER RECEIVED OUR FULL SECURITY DEPOSIT OF $2500 NOR THE $5000 MOVING COSTS TOTAL OF $7500 MOSS & COMPANY INC PROMISED US OR ANY LETTERS INDICATING WHY HE DID NOT SEND US THE PROMISED MONEY. I WAITED TILL JULY 08, 2016, THEN I FILED SMALL CLAIMS COURT CASE # 16VXXXXXXX WITH VAN NUYS COURTHOUSE AND ON SEPTEMBER 13, 2016, I WAS AWARDED THE FULL $7500 BY HONORABLE JUDGE RICHARD F.

WALMARK. TO THIS DATE I AM STILL WAITING ON CHRIS GRAY TO SEND US THE $7500 HE PROMISED US, WHICH THE JUDGE ORDERED HIM TO PAY & HE REFUSES TO PAY.

Moss and Company abuses little old lady's and disabled people. Moss and company sues little old lady for reviewing her experience on yelp. The harassment Moss and Company and James Winkler with attorney Douglas Rovens sends little old lady lawsuit after they..the landlord harass her, make her live with noise night after night, refuse reasonable accommodation, lie about mold after a flood, allow tenants to yell at older lady and allow Moss manager Justin Verstegen to stalk her and her daughter via cameras and car.

Moss & Company is not a tenant friendly landlord. We've had issues ranging from terrible neighbors which Moss never assisted us with to apathetic on-site Managers.

We've written letters, sent pictures of the unkept common areas only to find that Moss and Company claimed they never received any of the correspondence. Repairs are not typically done on time. Most recently, the company just forgot to have our maintenance person come out to make repairs after we requested them 2 weeks ago. They allow excessive noise from other tenants in the common areas including screaming children on a daily basis.

In addition, we were not informed ahead of time that there would be on-site drilling and hammering in an adjacent apartment at 8 a.m. on a Saturday morning. I complained to the on-site manager and he knew ahead of time and didn't inform any of the tenants. In addition to that, we did not know we would be paying water and trash utilities that are determined on some sort of averaged scale across the entire apartment complex.

We are actually paying for common water that is used. We pay 43.00 a month for water and trash in addition to a gas bill and an electric bill. It's excessive.

They will raise your rent at every opportunity they can and it's very difficult to get anyone to return your phone call from their offices. Stay away from Moss and Companies properties.