Mosaic Marble

I ordered three mosaics from their discount line that was marked as half off. They charged full price for shipping for each piece even though would be combined shipped. BUT that is not my complaint, my complaint is that they refused to honor the half off as listed and sent me an invoice for full price on the items after I had already paid. I've asked to cancel the order and asked to receive a refund.. Waiting to see if they will refund. I will not deal with this company again. I don't feel it was good customer service and I feel that the ad was misleading. After reading other complaints I understand why others were disappointed. Tried to see where their products were made, but could not find that information either.
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ID
#961961 Review #961961 is a subjective opinion of poster.
Service
Mosaic Marble Customer Care
Cons
  • Customer service
Reason of review
Problems with payment

Item received not as described

received very low quality mosaic and wasn't happy at all for the $2000 i spent; the quality is mediocre to say the least; the colors are very different and they use very cheap material; my mosaic piece contained red and pink and onyx and the one i received was totally different colors; the mosaic is fully handmade but the guy working on it is just a starter So actual mosaic completely different from image on the web and when I contacted customer service,they refused to accept returns though their website entitle me for a return Their website mosaicmarble.com states 14 days return policy a ripoff. beware from this merchant now i have to call my credit card to get my money back
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1 comment
#1188063

I tried to buy a mosaic from this company. I was directed through email to a website to pay for the product and my credit card number was sold.

I was unable to contact the company through their 1-800 number or live chat. The phone call was garbled and no one came on live chat.

I believe the company is a scam. Beware.

ID
#538003 Review #538003 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Loss
$2000
Preferred solution
Full refund

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