Mosaic Marble Reviews
2K CLAIMED LOSSES
2 TOTAL REVIEWS
I ordered three mosaics from their discount line that was marked as half off. They charged full price for shipping for each piece even though would be combined shipped. BUT that is not my complaint, my complaint is that they refused to honor the half off as listed and sent me an invoice for full price on the items after I had already paid. I've asked to cancel the order and asked to receive a refund.. Waiting to see if they will refund. I will not deal with this company again. I don't feel it was good customer service and I feel that the ad was misleading. After reading other complaints I understand why others were disappointed. Tried to see where their products were made, but could not find that information either.
Mosaic Marble Customer Care
- Customer service
Reason of review
Problems with payment
Item received not as described
received very low quality mosaic and wasn't happy at all for the $2000 i spent; the quality is mediocre to say the least; the colors are very different and they use very cheap material; my mosaic piece contained red and pink and onyx and the one i received was totally different colors; the mosaic is fully handmade but the guy working on it is just a starter So actual mosaic completely different from image on the web and when I contacted customer service,they refused to accept returns though their website entitle me for a return Their website mosaicmarble.com states 14 days return policy a ripoff. beware from this merchant now i have to call my credit card to get my money back
Reason of review
Not as described/ advertised
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