4K CLAIMED LOSSES
4 TOTAL REVIEWS
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STAY AWAY from Mortgagestogo.CA
When I first met with the agent from their company, I was told that I needed to have my house appraised. My response was that was no problem as I had planned on doing that anyway. The agent then told me she knew of a really good company and would be able to come right away and she would even set up the appointment for me. She also had a friend that was a lawyer and would set up that appointment also. At the time I thought that they were very helpful. When the appraiser came, he did the inspection, he told me approx. when it would be done and I paid him. When it was done I was told that I was not the client, so the appraiser could not release any information to me. I was told Mortgagestogo.ca was the client and I needed to get the info from them. At that point I called the agent I had been dealing with. She told me that she was not allowed to release that information. After several calls the agent finally told me that they don't tell clients the appraised value of their house because when they find out what it's really worth alot of people back out of refinancing. At that point I told her that she basically stole the money I paid to get info on my house and I had no intention of dealing with them any more. Then the phone calls started. The agent kept stating that she had done work so I should give her something. I should also give her friend the lawyer something too. I asked what she thought I should give to someone I had never even met or talked too (meaning her friend). She suggested $200. I told her I had no intention of giving her or her friend a dime. That's when she threatened to put a caveat on my house. As I believed she had no grounds to be able to do that, I told her to go right ahead. I was very surprised to get the notice that she actually did put the caveat on. I went to the Land title office to find out how they were able to do this when they had not secured any financing and had actually done nothing but make me feel *** for going to a company named Mortgagestogo.ca. The lady got the paperwork and came back laughing. She asked me again if they had actually arranged any financing. Again I told her "No". She told me that the only thing they could have used to get the caveat is the clause about how I could only use them for financing for 30 days. She told me they had to remove the caveat at that time. I knew that the caveat was on the title but I honestly though that because there was no dollar amount that it actually meant that they had no financial claim. Now 6 years later. I'm selling my house. My lawyer called them about removing the caveat and they are demanding I pay $1485. That is the fee I would have paid them if they had actually gotten me financing. It takes at least 2 months for me to take it to court. I don't have that much time so I have no choice but to pay. I didn't even realize they were doing it, but they held my house hostage all this time and now I have to pay the ransom.
Mortgagestogo Customer Care
- Whole experience
Reason of review
they are robbing me.
They should just remove the caveat without me having to pay anything.
I'm not doing business with mortgagestogo.
I contacted Mortgagestogo as my mortgage approaches maturity. I quickly learned the rates were increasing while doing some research and at the time Mortgagestogo had published the best rate on ratesupermarket.ca. They provided a quote and made me file an application in order to "have the rate guaranteed". The rate was supposed to be guaranteed for 60 days. The next day, their rep called to say the rate provided no longer applies. After expressing concern, they went back to that rate later that day. A few days later, I receive an email to saying that because of a system issue the rate was no longer applicable. All this during a time rates were increasing and the rate was supposed to be "guaranteed". Thank god I had obtained a quote and had a rate fixed with my existing lender. Their conduct was amateurish and have doubts about their business practices.
Worst customer service ever
I am new to the real estate scene and after reading this article (http://www.theglobeandmail.com/globe-investor/personal-finance/mortgages/are-you-getting-the-best-mortgage-rate-5-questions-to-ask-your-broker/article925****/) I came across MortgagesToGo. I thought it looked sketchy with very little useful information about the company, so I politely emailed them and asked them a few questions. Their answer was incredibly rude, they basically laughed at me by giving me stupid answers. Here's a direct quote: "We only have the one lender, That’s the Zocko Mortgage Company on the planet Resputo. Hope that helps". Even worse, the person who sent me this insulting reply copied it to another employee at MortgagesToGo, thus confirming that it's not just one person, but apparently it's their practice to laugh at their potential clients to their faces.
MortgagesToGo, Rip Offs, don't ever sign
Tried to get a mortgage through MortgagesToGo and after being jerked around for 3 months, the manager made it out that we had a mortgage and sent us to the Lawyer where we signed the papers. No mortgage and by signing, he pursued us for the documentation fee of $,2,500.00. It took us all of 2 days to finalize our mortgage with a real mortgage broker. Don'r ever sign with these crooks and the MortgagesToGo is not with the BBB in Edmonton and they presents as only online. This is a family business run by Izzards , so don't expect any satisfaction by going above. Spread the word and save others the loss of money!
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