Anonymous

Morrison Dental Care Customer Care Review

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Nothing but positive and friendly service from both the father and son. They also have a great sence of humer.

Makes the visit go by faster! Bill McGovern

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Reason of review:
Good customer service
Anonymous
map-marker Troy, New York

Review in Hospitals, Clinics and Medical Centers, Doctors category from Troy, New York

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I had not gone to a dentist for a long time because of trauma when I was younger. I finally went to Aspen dental and it was a disaster.

Anyway, I finally got up the nerve to go to Morrison Dental because of ads on TV. I was so impressed with Dr. Lewis Morrison. The man is so kind and willing to do whatever you want to make you comfortable.

Long story short, I have been there many times and I love the place. Everyone is so kind, caring and gentle. Believe it or not when I go for dental care I am totally relaxed because I know it will not hurt.

Thank you Morrison Dental Care. Your team is the best!

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Reason of review:
Good customer service
Anonymous
map-marker Schenectady, New York

Morrison Dental Staff Review from Schenectady, New York

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I have been a patient there for over 10 years and have never had any issues. Anne has always been extremely helpful with sorting out all of the insurance for me.

Business is business and when owners begin to solely trust the word of patients on upholding financial responsibilities that is when they will get burned.

I have to give my credit card info before making a massage or hair appointment. If I do not cancel 24 hours prior my card gets charged the amount. Also my dermatologists office requires a credit card be put on file and if any charges not covered by my insurance still remain unpaid after 60 days they charge my card.

I'm guessing you have yet to encounter this prior to your husbands appointment and it's unfortunate because it's VERY common practice of many health care facilities.

In my opinion there is more to this story because no dentist or doctor would deny your care without just cause.

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Reason of review:
Good customer service
Anonymous
map-marker Albany, New York

*BEWARE MORRISON DENTAL IN CLIFTON PARK NY**

I am very upset right now so if I mispell words my apologies.

I went to Dr. Lewis Morrison Dental in Clifton Park NY 12065. I at first was very impressed with his chair side manor and his patient treatment. I referred my boyfriend and co-workers.

My boyfriend had his teeth knocked out at work and I spoke to the Workers comp carrier Zurich and secured the claim number and that there was an open claim. I contacted Anne the billing Mgr at Morrison dental to explain and give her all the information she would need to verify that there was an open case. Robert Mcdonald the Claims Adjuster called her and advised her yes they would be paying for these services. When I spoke to her next time she said she need to hold a credit card number and or a check in case they did not get the full amount from Zurich. I then said I am some what upset here. Myself and my boyfriend are patients here, I sent you an $80 gift basket to thank you for taking such good care of us and you have the nerve to treat us like we are going to run out with out paying? I said I understand that every office has "a Pitbull" billing mgr so that they get paid. But honestly they were making me feel like the patient care was secondary to them getting their money. So I gave them my credit card info and I said I am going to mention this treatment to the dentist because it just was very unprofessional to treat patients who have been coming to your office and I referred 2 other co-workers to them as well.

Today I recd a letter in the mail from Dr. Lewis Morrison himself stating I am no longer welcome as a patient in their office. This all because I questioned their billing practice? because I stated I wasn't happy? the letter further went on to say I am wanting them to "Finance my boyfriends care" that was not the case. Zurich insurance called Anne personally and said they would be paying for these services. I was advised I can still accompany him to his appts but I am to be silent and be an observer. What kind of Dentist sends a letter to a patient like this? I am very upset and I do believe he owes me an apology.

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18 comments
Guest

I agree that an apology is in order. It sounds like the only thing that matters is money and if everything you say is true, I would be finding another dentist who appreciates my business!

Guest

thank you was in process of making appointment changed my mind. Don't they realize money is not always easy to come by so its important for people to know what the true cost is.

thanks for the comments.

As for the biller even the positive for her come out negative. Saved me a trip well have to find someone else.

Guest

oh my gosh I was thinking of going there

Guest

They are money *** at Morrison Dental. I don't go there any longer, as they were constantly calling me with deals.

Telling me that if I got certain things done within an allotted time, they would give me a discount. When I refused, they would try to make me feel *** for not taking the deal.

Well, I didn't appreciate getting calls at night from a dentists office trying to convince me to get dental work that I wasn't even convinced that I needed.

Guest

I had the same issue. Don't question them or Anne or you get treated like ***.

Watch your statements, and question everything Anne says and says your ins . will cover..... After he has to pay for his mid-life crisis sports car somehow!

Steer clear of this place.

Guest

There is definitely something wrong with this practice. The staff turnover speaks for itself.

There sterilization area is a pig pen. Patients would be appalled with there lack of care and precautions for your safety.

Guest

I need a huge amount of cosmetic dental work done, and am researching places to go. I am so glad to have read through this, and will avoid this place.

Thank you for standing your ground about requiring respectful service and posting here. The dentist's response was not helpful.

Guest
reply icon Replying to comment of Guest-744371

I've never experienced anything like this. If you need cosmetic work done, I would go there.

He is the best dentist in the region, I've never had a problem with bill pay or anything like that but I know how frustrated I am when I experience it elsewhere, but if you want the BEST work with the least amount of discomfort, go to him. I'm a huge dental-baby, I can't handle the poking and the prodding but because he's so innovative, having dental work done doesn't make me cringe.

Guest

i can't imagine who hasn't experienced some level of exasperation with Anne. She has always been very self righteous and DOES NOT like to be questioned.

It is beyond me why they keep her, she is not an asset to an otherwise truly friendly staff. Her calculations are often off and you have to be very careful when bringing it up or you do in fact get a major attitude.

I have been very happy with the dental care I have gotten from Dr. Lewis, but things would be much better if they kept Anne away from patients and double checked her math in private.

Bridgett Vmb
reply icon Replying to comment of Guest-649714

I want to thank whomever wrote the Nice things about me and my office,but I have to tell you that Ann has worked for me for about 13 years and I find her invaluable as I do the rest of my wonderful staff. Her knowledge of dentistry is excellent and her ability to explain procedures and help my patients to receive the care they are looking for are outstanding.

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