Morris Furniture

In April 2019, we bought a reclining sofa, a reclining love seat, and a reclining chair. During the sales process, the salesman Lewis talked to us about a 5-year extended warranty plan and what it would cover.

Being a skeptical person by nature, I told him that I didn't see a reason for the extended warranty as there are only 2 of us living in the home and, being up there in age, we are not likely to damage the furniture. He said that he understood, and that is why 'if you don't file a warranty claim during the 5 years, you will get all of the money paid for the warranty back'! Now, being a person who believes in the saying 'if it sounds too good to be true, it probably isn't'!

So, during the paperwork process, I asked him 3 separate times to confirm what he had said about the warranty and getting all of the money back if you didn't file a claim ($399.99). Each time, he replied with the same statement: 'if you don't file a claim, you will get the $399.99 back, no questions asked!' So now the 5-year warranty period is up, and no, we never filed a claim, but now we are being told that the refund is in the form of a store credit and if we don't use it by 6/22/2025, it will expire, and we will get nothing!

In April of 2019 we bought a reclining coach, reclining love seat and a reclining chair. During the sales process the salesmen Lewis said that if we took out an extended 5 year warranty for $399.99 and if we never filed a warranty claim during those 5 years the $399.99 would be refunded to us.

To make sure that we were understanding exactly what he was saying I asked him 3 separate times to confirm what he had said about the warranty. All 3 times he replied with the same answer which was " if you don't file a warranty claim during the warranty period you will receive a full refund for the cost $399.99 " !

So, we took out the extended warranty! Now that the 5years has past with no warranty claims they are now saying that we have to accept a store credit for the $399.99 !

@Morrishome

Morris buyers beware. I am compelled to share my disappointing experience.

I purchased two chairs from Morris Furniture and received a voicemail stating that I could collect them at their store after 1:00 pm on Monday. Thankfully, I called the store on Monday to confirm the chairs' availability and was informed that their truck was full and the chairs were not on board. I was assured that they would arrive on Wednesday's truck. Subsequently, I received multiple messages requesting that I schedule a pickup or delivery time, which caused confusion.

Upon contacting the store, I was advised to disregard the messages and confirm the Wednesday pickup. This morning, I received a text message stating my purchase was going to be reallocated if I did not make arrangements for pickup/delivery. Another call to Morris and Im told dont worry, the chairs are here in our warehouse waiting for your 4:30 pickup. Whew, Im relieved.

I arrive at 4:30 to get my chairs and the salesperson is clearly put out. He informs me he doesnt really have time to run to the warehouse and see if they are there. I assure him they are and I was told to check in with any salesperson and they would direct me to the warehouse pickup area. The salesman then tells me he cant lift the chairs into my car as its against company policy.

Umm why offer pick up then? He reluctantly told me where to go and said he would meet me there. I stood in the pouring down rain waiting for him to open the garage door. I could hear him grumbling and then the door opens.

He looked at me and said, its raining and I dont have an umbrella. He then looks at his watch and says I have 3 more hours of work and I dont plan on working in wet clothes. He then proceeds to tell me hes really not allowed to assist customers with loading. Im boiling at this point, soaked and disgusted with his attitude.

I walk over to the floor dolly, pick up the box by myself and load it into my SUV. I then proceed to call customer service. Im asked to type in my phone number and Ill receive a call back within 48 hours.

Okay, Im okay with this. About 15 minutes later I get this text messageHow unprofessional is this!!??

I purchased a sectional from Moore Furniture close to two years ago. The furniture was valued at over $7000, which I paid over $5000 for.

When I purchased the furniture, I also purchased the extended warranty plan. Since then, the frame on the furniture broke. I was told this was top of the line quality furniture and it would last for a lifetime. I have contacted Morris and the warranty place, and they are telling me they will not cover it.

However, they can come out and fix it for $100 an hour, plus material cost. I recently went to the store I purchased it from and talked to a sales rep about the same furniture, and he assured me that the furniture would not break. If so, they would send somebody out one time to determine if it was a manufacturer's fault.

I have contacted Morris about that yet, with no response. And it looks like they're going to do nothing about it.

I bought this furniture back during November 2019. It was delivered February 2020 to a new home that I just moved into.

I had a lot of issues with broken furniture that I kept calling and reporting and was given the runaround. Covid hit a lot of things just kind of went out of whack recently my couch has just broken and when you sit down, it feels like youre sinking back into the couch towards the bottom if you will.

I am still making payments on this furniture as well as the other broken pieces that I have and I would like some restitution on this matter because I am a single mom of two children working two jobs and I cant have furniture thats not gonna be sturdy enough to last me a couple decades. I would appreciate it if somebody could please give me a call back at 859-444-**** thank you