Morgan Auto Group

I took the car to get a "low oil pressure" checked, Morgan Chevrolet turn my car on without changing the oil Pump and they locked my engine. They say that it was a pre-existence problem and did not offer any warranty after working on my car and damaging it. After that while my car was at the dealership parking somehow my windows were left open and the rain got in, my passenger side window does not go up anymore. When I talk to the manager (Michael) he told me that their parking was like a Walmart parking and they were not responsible of anything it happens there and if I did not have my car out he would toll it out and that I could look for legal advice if I wanted. I got videos, photos and documentation to backup everything Im stating here. If you value your car, stay away from this car dealer they are very unprofessional the service advisors (Freddy) never answer the phone and their manager is never available. You have been warned.

First, the back story. My son has recently moved out of our house and into a rental home with friends. A week later, the check engine light came on in his older car and he had concerns with its reliability. At 15 years old with 98,000 miles on it, the decision was made to assist him with a replacement vehicle, so my son and I headed out to the local dealers to shop cars. My son has always had a pretty good head on his shoulders, went to college, has a professional job and works hard to pay his own way. What he lacks is long term credit history and at the moment, a down payment. My wife and I decided that we would pay the down payment for him and assist in the financing of this vehicle. We visited multiple dealers that day and decided to purchase a 2020 certified pre-owned Kia Rio S five door with 35,800 miles from our local Kia of Clermont. Three days later, the check engine light came on. My son had to attend a funeral that week and it was the following weekend before we dropped the car off at the dealer for the malfunction indicator. At this time we had been the owner of the car for just shy of 7 days. As part of the service visit, the dealer offered to perform a complimentary multi point inspection and take care of the repair under warranty. Before even diagnosing the engine light, they had called to sell me a list of recommended services that they identified as needing attention. These recommendations were maintenance items that should have been performed at 30K miles but apparently were not. I explained that we had owned the vehicle less than a week and felt the used car department should be responsible for these items. I further questioned what the whole "Certified Pre-owned" vehicle meant if they were selling it already past due for PM services. The dealership and I went back and forth many times over these services and after dealing with various department heads and management, we received zero satisfaction. In order to protect our remaining warranty, I now have to pay a different dealer in town (there are 4 Kia stores within a short drive) to perform a 30K service because I cannot trust the dealer I bought from to honestly represent their products. This all happened two weeks back. I am sitting on multiple surveys for this dealership (sales and service) and I intend to vent my frustration and hope that I can draw some more attention to this issue and maybe gain the attention of the Morgan Automotive Group who owns this dealership. Kia might be interested to know what condition their own CPO vehicles are being sold in as well. Although their 165 point inspection checklist does not include any maintenance items, the dealer uses this status to imply that these units are a "step above" the non-certified used cars on the lot as opposed to the potentially poorly maintained vehicles they may be found to be. I'm at a loss for words. I feel betrayed by people who I would normally trust to be the professionals and I now need to drive further for my services due to a significant lack of confidence in my local dealer. I welcome any suggestions.

To whom it may concern, I purchased a used SUV at Morgan Chevrolet on 12/29/22. I am extremely disa To whom it may concern, I purchased a used SUV at Morgan Chevrolet on 12/29/22. I am extremely disappointed in the underhanded tactics that I experienced at this ppointed in the underhanded tactics that I experienced at this dealership. I received a 2018 Jeep Grand Cherokee that is not safe to drive. There is damage to the windshield that effects the drivers view and the vehicle shakes noticeably at speeds over 65 mph. These defects were hidden during my test drive. There are also charges and fees being added to the sale that I did not agree to but was deceived into signing for. I have contacted Michelle Hidden and have been called twice by a manager from the dealership who did not give me his name. After reading the experiences of others who have posted online reviews I feel these calls and emails are delaying tactics to reach some unscrupulous end. I wanted to give some one else the opportunity to do the right thing and behave professionally with my purchase. It should have been a far more pleasant experience.

After leaving so many complaints on social media, I find it very odd that a major corporation will not even acknowledge when a customer has not had a good experience. Have been in customer service for many years and this is by no means a way to run a business,. Can't believe you kept the GM Rex windsong at Hyundai of Fort Myers after the way he treats people I've heard from more than enough customers and employees that he is a tyrant, very disrespectful, and the way he discriminates against women and older people and probably a lot of others is beyond me. Have checked with many other Auto groups and they say that your options are options which I was told I had to pay for so you guys just took $4,000 from me and didn't care if I liked it or not. Like one of my friends said that just bought from a Chevy dealership and a new bronco they had a great experience and it's sad that I had to spend $40,000 and have a bad experience!

Still haven't talked to anyone in the Company... Got a message to call the Same guy the GM of Fort Myers Hyundia, who was discriminating to me and my uncle, but not going to subject myself to his abusive behavior...I guess Morgan Auto Group only cares about sales, not loyal customers. Called many other dealerships and their Options are just what they say... An OPTION

Had a Santa Cruz on order for about a month the dealership gave me a loaner car to get me by since I did not want to get new tires on my vehicle and they said it would probably be till the end of the month... After I sign papers I realized that charges were a lot more than was discussed so I went back the next day with my uncle... Upon looking things over, we declined the dealer options because they were about $4,000 and there was nothing on there that I really wanted... Upon expressing this the general manager Rex got very mad and told me that the car would be there probably the next day and that I can come and look at it and if I want to purchase it then I can or not, he then grabbed the keys of the loaner they gave me since they had bought my Jeep and through my keys down and said you can drive this home even though the tires are bald and not safe.. he proceeded to yell at my uncle by saying that he was smoking in his building which she clearly did not do because he went outside... He was very disrespectful and very discriminating to me as a woman and to my elderly uncle

Was working with Jorge which was a very nice salesman and the reason why I drove from Punta Gorda all the way to Fort Myers to buy my Hyundai Santa Cruz.. after having to wait a while they had let me use a loaner car due to my tires needing changed on my Jeep which I was trading in, but only after I called the Hyundai corporation to find out how long it was going to take for my vehicle which I had been waiting on already and they are the ones who suggested that I should get a loaner car cuz it was not my fault I had to wait... Went back into ask them about the costs that I did not understand since they ran through it very quickly during financing and also brought my uncle with me... When my uncle and I had both declined the dealer add-ons which were listed as options the GM whose name is Rex said that he would not sell me the Santa Cruz I had been waiting on unless I got the dealer add-ons with it even though it was still in transit and had not been done yet.. then he got very angry and grabbed the keys to the loaner from me and threw my keys down to my Jeep and told me even though my tires were unsafe to drive on that's that I had to take it with me until my Santa Cruz came in ... He's a very angry man and accused my uncle of smoking in his establishment which is not true because he went outside to smoke... He belittled us and yelled at us and treated us very poorly... He also was very discriminating to me as being a woman several times when I had been in your dealership, and also discriminated against my uncle who is an older gentleman... In the outcome I had to pay $4,000 more for dealer add-ons that I did not even want nor can I see and also the cleaning kit which I paid for I never got.. it's my understanding that the options are just what they are called options