I am writing this review with the intent that the fallen market, failing GM enterprise, and pissed off consumers will attribute to the demise of Moran Chevrolet, that is to say I hope they go out of business. I bought a 2006 Saturn ION used from these saps and just extended the warranty to the tune of 800 dollars. Ever since I bought the car there has been shaking at the front end of the vehicle, I took the car in and they preformed warranty work, but this did not fix the problem. I brought it back in and they had to keep it overnight. Well, I get a call stating that they need to replace the tires due to dry rot and that will run me 430 dollars on top of 800 for the extended warranty. What do you think folks A. the dry rot occurred on the lot or B. the dry rot occurred because of continual driving. I think the answer ois B. Take the following excerpt for example; Tire Tech Facts taken from: http://www.303products.com/techinfo/tires1.htm The sidewalls of tires which are PARKED for EXTENDED PERIODS, dry check and eventually crack and split. My point is that a 20k dollar used car not owned for more than 6 months should not need tires replaced, especially for 430 dollars, oh but that's with 10% off. DO NOT PURCHASE FROM MORAN CHEVROLET, THEY ONLY CARE ABOUT YOUR MONEY, NOT YOUR SATISFACTION, THAT IS WHY THEY SEND LETTERS TO THE HOUSE STATING THAT I SHOULD CHECK "COMPLETELY SATISFIED" ON THEIR SURVEY, WHY, ARE THEY AFRAID I WOULDN'T HAVE OTHERWISE? Read the following e-mail(s) for details: Dear Jane Doe, I want to make clear that I personally wish to informally apologize for any rudeness on my behalf, since you are a nice woman and my girlfriend really likes you. As I have told her however, that you get paid to be nice, although I'm sure you are still nice aside from work. Professionally, however I cannot apologize for what I am about to acknowledge about my experience thus far from Moran Chevrolet. I bought a 2006 Saturn Ion from salesperson John Doe in the month of November of 2008, in fact I was not shopping for one, merely looking. Of course John comes strolling outside to practice his experienced craft in salesmanship, something I have witnessed over and over again, as I have been to Moran Chevrolet more times than I'd liked to. Of course John is making us feel so warm and friendly on a cold November day, just sign here and here, and oh that, that's nothing, and sign here. A 12,500 car turned into a 20,000 car, wish I'd paid more attention, but *** it has a sunroof and my GF really liked it. I felt confident however that I was buying a "Certified" used vehicle. Shortly after the purchase, shaking and clunking occurred up front when driving down the freeway, of course my GF pays no mind to this, besides it's a "Certified" used vehicle. It's hard to get vehicles in for service when you work from 5:00 am until 5:30 pm and don't get home until 6:45pm, unless, of course, you happen to be laid off, which I currently am. So finally on January 7th 2009 I brought my Ion in and come to find out that I'm not crazy after all and there was a problem, diagnosed and fixed, free of charge under warranty, by Moran Chevrolet. But wait...still the car shakes, compartments are busted, for a brief moment the washer fluid accessory was unresponsive as well as the passenger side electric side view mirror, an honorable mention, but they came back to life. I'm sure it's some electrical fluke hidden deep within hundreds of dollars later. Certified used vehicle? 10k FREEWAY miles, 6 months and 800 dollars later for an extension on the warranty I'm being told to shell out an additional 400 and some change for brand new tires, but good news! That is after 10% off and includes balancing and mounting which of course is already standard, unless of course I wanted to give it a go putting the tires on myself in my apartment complex driveway. Tires are the single most important component of a vehicle, without them the vehicle is useless. So I guess I paid Moran 15k and Huntington 5k for an engine, body, sunroof, and stereo system, good tires that are not dry rotted are optional. Whatever it takes to get the customer to drive the car off the lot, dealing with their complaints is secondary; being fair and honest comes last. To think that you also implied that this is my fault for thinking that I put a special detail dressing on the wall of the tires, a compound of which you also implied rots the tires. In fact, as previously stated, until recently, I hadn't any time to do anything cosmetically to my vehicle, and if you take a peek at it now you will surely notice its lack of a car wash. The truth is that the vehicle was shaking since day one, which means the tires were rotted since day one, which means they rotted on the lot. *** I had to bug John to fill up the tank, replace the air filter, and replace a missing detail piece (something that should have been standard), and you pride yourselves on customer service? A fair dealership would recognize this opportunity to replace the tires FREE OF CHARGE (or damn close), to keep the customer satisfied with their dealership and purchase. Instead, because of my practical judgment, Moran Chevrolet has lost all of my respect, good tidings, and above all MY BUSINESS (2 GM vehicles x at least 6 years of maintenance + the opportunity to purchase another vehicle). My business is good; I shell out the bucks for reasonable and quality driven services. I was going to get my truck repainted at Moran (aprrox. 1.5k - 2k dollars), my vehicles detailed (150 per, 300 total), my bumper replaced (easily 500), and most importantly I WAS going to trade my truck lease in and purchase another vehicle if not try to purchase it (15k and up), and not to mention all of the standard maintenance of two vehicles for the term of ownership, which is likely to be 6 years or more. Moran Chevrolet has lost at least 20k dollars in continued services as the result of 400 dollar tires. This is why they tell you to keep your customers satisfied. A very dissatisfied customer of John Doe and previously loyal Moran Chevrolet customer, John Doe Reply: Corey, When asked about the tires I looked at the fact that the vehicle had been driven almost 10,000 miles over the last 5 months and we (John Doe, John Doe, and myself) had never received even a phone call or mention of any tire complaint whatsoever. If there had been a problem early on with tire noise it would have been easy to justify buying tires for the car. As recently as yesterday when you were in not a word was mentioned about the tires. Tires can wear funny for a number of reason and be noisy for a number of reasons. Mounting and balancing are not free as we do not simply pack the cost into the sale of the tires as many would, so when Jane Doe was offering you 10% off and free mounting and balancing we were looking at paying aprox $100 of the $500 charge for the tires. We were trying to give you help because you have been an important customer to us. What milage did you expect to get to with the tires? Let me know and I will talk with the other manager and see if we can work with you, like with the warranty you got yesterday. We greatly appreciate your business past and future. Thanks, John Doe Used car manager *** 791-**** My reply: Dear John Doe, I have to say that I am greatly impressed with the timeliness of your response, however I did complain about front suspension activity as recently as January as noted in your computer system and my previous e-mail, and actually paid out 28 dollars today for an inspection that apparently concluded that the shaking at the front end of my vehicle was caused by dry rot of the tires. Dry rot occurs when tires are left inactive, such as sitting on a dealers lot, not driving 30 miles a day. If I'd paid only 7k for the USED car I wouldn't care, but 20k (that's a new *** car for Christ's sake!) , and to have to replace them this soon? There never was a tire complaint because I had no idea the tires were worn, they actually look fairly decent judging by the tread. What tire noise are you talking about! This complaint is being issued over a judgment call that my Saturn shakes between 60-70 mph because of dry rot. I will not pay any more attention over this matter, I have already found another dealership and was quoted quite a bit less for new tires than what you have stated. Besides that my car stayed in the shop over night and nothing got accomplished. The last thing your dealership will do for me is the warranty work on the drivers side compartment. I have already opened an online blog about your dealership and reported you to http://www.pissedconsumer.com YOU WILL NOT GET MY LEASE OR ANY MORE OF MY BUSINESS, PERIOD. John Doe Wouldn't you expect more from one of Michigan BEST dealership's? Sounds like self gloating to me, I've gotten better service at Valvoline. Needless to say I've already found another dealership and taken my business elsewhere. BTW, 500 for a set of tires is far unreasonable, Belle Tire quoted 250, and the balancing and mounting are free!