Anonymous
map-marker Amman, Amman Governorate

I sent many emails without any reply

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No reply No communication Don't know what to say I tried them several times in the last year's but now zero customer service
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Normajean K
map-marker Lake Forest, California

BUYER BEWARE

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Bought an extended warranty from Mopar in 11/20/15 on my ram 2015 **** diesel 4x4 which i purchased on 8/05/15. They started my extended warranty on the truck, on the day I purchased the truck. I complained, the two tongue woman, said this is normal. HS**T. Look up definition of extended warranty. So my attorney will handle it from here. Dishonesty, deceit and fraud.
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Loss:
$1600

Preferred solution: Deliver product or service ordered

User's recommendation: Mopar- Extended warranties, they decieve you. Dodge and Mopar service agreements/extended warranties are junk....DO NOT BUY THEM.....

Teresita C Gcv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Need a part ...quick connects for heate hose

No answer. I let it ring for 15 minutes!!
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Preferred solution: Need assistance

Belgrabe p

Terrible customer service

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Updated by user Aug 18, 2018

The service managers at AutoNation Chrysler Pembrooke pines Danny and Josh do not understand what customer service is all about you go there and they sit in their office and ignore you you called him on the phone and they will never pick up to talk to you I cannot believe the general manager at AutoNation Pembroke Pines has not gotten rid of those two clowns in the long run I’m sure it will cost him a lot of customers

Updated by user Aug 18, 2018

Once they take your money your left on your own you have to come out of pocket for rental car dealer fees etc. etc.

etc. I’ve been with the warranty department and customer service for over a week they tell you they’re going to call you back they don’t you ask for managers supervisors cannot get anybody on the phone once again be careful and do your homework biggest bunch of crooks I’ve ever dealt with in my life no one that you can hold accountable not one person will take responsibility for what the other one does I cannot believe that I was dealing with $1 billion dollar company like Mopar it felt like I was dealing with a mom-and-pop store that did not care about the customer

Updated by user Aug 18, 2018

Well finally after a month and two weeks I have my truck back autoNation Chrysler of Pembroke Pines Florida ripped me off I bought a factory warranty from Mopar they charge me $446 diagnostics fee just making all the consumers aware that if you buy a factory warranty from Mopar And the dealership wants to charge you 2hours of diagnostics fee the warranty does not cover pretty much once they have your truck they do whatever they want and there’s nothing that anybody can do about it not Mopar not Chrysler now fiat so consumers be where the insurance is a scam and auto nation of Pembrooke Pines Florida are the biggest crooks in the market they have the worst reputation in the industry I’m sorry I did not research before going there

Original review Jul 19, 2018
My Dodge ram 2500 Lost all power my vehicle was towed to the nearest dealership AutoNation Dodge the customer service at the dealership has been terrible but also customer service from Mopar vehicle protection has been very bad I’ve called him several times I don’t get a response back And today as I was talking to the gentleman everybody else in the background was laughing about my situation like if it was one big joke I’m letting you know that I will never buy another extend the warranty from Dodge Mopar as long as I own a vehicle and this is probably the last dodge that I will ever buy
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Loss:
$446
Reason of review:
Poor customer service
1 comment
Guest

Hi, We are not part of this dealer or even located in Florida. THIS IS NOT US PLEASE REMOVE THIS!!!!! Regards, Jon Clark Customer Service Manager MoparAmerica

Resolved
Antonella Ubd

Resolved: MoparAmerica

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Updated by user Mar 08, 2018

In all the years buying from companies on the net I have never had a response like I received from MoparAmerica seems I jumped to the wrong conclusion with my earlier complaint regarding this company . I should have done more research, this company has a process when it comes to problems with an order which I overlooked and it appears they take their reviews seriously .

I was contacted by Steve Overby who runs the parts division of MoparAmerica who became aware of my problem and immediately took steps to right the issue. Not only did I receive the correct order but it was delivered over the weekend and in 3 days . With a response like this you can bet any future parts that I need will come from MoparAmerica .

Thank You MoparAmerica and Steve . Also thanks Bill for the extras .

Original review Dec 31, 2017
MoparAmerica located at 950 Highway 66 South, Kernersville, North Carolina,27284. Appears to operate out of Kernersville Chrysler Dodge, LLC..Placed order 11/1/2017, received on 11/8/2017 the order contained the incorrect bolt. Spoke to associate on phone who said they would send out the correct order the next day. Received new order a few days later which contained a torn plastic bag and 3 incorrect bolts. Contacted paypal and they refused to reverse the charge, it took them 30 days to reach that conclusion and because tracking showed it being delivered there was nothing they could do. Just a heads up doing business with this company and paypal will use tracking as an excuse to not reverse a charge.
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Reason of review:
Problem with delivery

Preferred solution: Deliver product or service ordered

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