Mopar America Reviews
User's recommendation: Mopar- Extended warranties, they decieve you. Dodge and Mopar service agreements/extended warranties are junk....DO NOT BUY THEM.....
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Need a part ...quick connects for heate hose
Terrible customer service
The service managers at AutoNation Chrysler Pembrooke pines Danny and Josh do not understand what customer service is all about you go there and they sit in their office and ignore you you called him on the phone and they will never pick up to talk to you I cannot believe the general manager at AutoNation Pembroke Pines has not gotten rid of those two clowns in the long run I’m sure it will cost him a lot of customers
Once they take your money your left on your own you have to come out of pocket for rental car dealer fees etc. etc.
etc. I’ve been with the warranty department and customer service for over a week they tell you they’re going to call you back they don’t you ask for managers supervisors cannot get anybody on the phone once again be careful and do your homework biggest bunch of crooks I’ve ever dealt with in my life no one that you can hold accountable not one person will take responsibility for what the other one does I cannot believe that I was dealing with $1 billion dollar company like Mopar it felt like I was dealing with a mom-and-pop store that did not care about the customer
Well finally after a month and two weeks I have my truck back autoNation Chrysler of Pembroke Pines Florida ripped me off I bought a factory warranty from Mopar they charge me $446 diagnostics fee just making all the consumers aware that if you buy a factory warranty from Mopar And the dealership wants to charge you 2hours of diagnostics fee the warranty does not cover pretty much once they have your truck they do whatever they want and there’s nothing that anybody can do about it not Mopar not Chrysler now fiat so consumers be where the insurance is a scam and auto nation of Pembrooke Pines Florida are the biggest crooks in the market they have the worst reputation in the industry I’m sorry I did not research before going there
In all the years buying from companies on the net I have never had a response like I received from MoparAmerica seems I jumped to the wrong conclusion with my earlier complaint regarding this company . I should have done more research, this company has a process when it comes to problems with an order which I overlooked and it appears they take their reviews seriously .
I was contacted by Steve Overby who runs the parts division of MoparAmerica who became aware of my problem and immediately took steps to right the issue. Not only did I receive the correct order but it was delivered over the weekend and in 3 days . With a response like this you can bet any future parts that I need will come from MoparAmerica .
Thank You MoparAmerica and Steve . Also thanks Bill for the extras .
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