Moose R Us

I would absolutely STEER CLEAR of this company. We purchased what we thought was a normal item from them for a large sum of money.

The item was not in good condition at all. Parts of the hide are falling apart, coming off in pieces etc. When I politely and respectfully contacted them, about 3 weeks after receiving the item -- we had a death in our immediate family, which I let them know about -- so we didn't open the package right away -- they were rude from the get go. They told me that I hadn't properly understood the description of the item -- I looked back at the description -- I would say, in all fairness, that there was a bit of a grey area around this -- the item was listed as "craft grade" which we did not understand the meaning of.

They insisted that craft grade means the item is not in good condition...BUT the rest of the description AND the photos they chose to show, indicate an item that is used (we knew that, and didn't expect perfection in the item ) but in overall QUITE GOOD condition. The photos conveniently don't show any of the damage, stitching, repairs etc. As I mentioned, they were extremely rude from the get go, even to my initial polite email. We requested to return the item or be given a partial refund.

They told me that I had agreed to a 4 DAY RETURN POLICY. You will see other reviews below mention this fact as well. I have never in all my years as a consumer encountered this. To be fair, I didnt read the fine print.

But I can say, no company has a policy like this who is confident in their product and their customer satisfaction. If you think about it, that return policy alone lets you know what this company is about.

I would say this company VERGES ON FRAUDULENT. They're just skirting the edge of that...so it's all technically legal, and you've technically agreed to it all on some level, and I imagine they're so rude because they are well aware of their deceptive policies. I rarely write reviews at all, especially negative reviews.

I fully understand the impact a negative review can have on a company. I wish I had checked the reviews here before buying. So I'm writing this to hopefully help others stay away from this company.

And also beware -- we opened a dispute with our credit card company for the charge -- and we have a GREAT and longstanding relationship with our card carrier, and Moose R US won the dispute. I imagine they've been through a lot of disputes before.

They've got it all buttoned up and are just riding that shameful, spineless edge of taking good people for a ride. I will also be posting this review in other places, including the BBB.

Ordered a used cookie press before Christmas and received it on Dec. 22nd.

It was bent in several places and therefore the dough caught under the cylinder. The return policy is within 10 days. I asked for a return on Jan. 6th and was told in no uncertain terms by a snarky rep that I didn't know how to do the math.

and it was beyond the return date. Stay

I placed an order recently. I knew what I was buying as 'craft grade,' but that was not an issue.

I received an email stating the order was processed, but there was no further information. Six days later, I kindly asked for an update. And the customer service rep Lisa P. was completely rude and combative.

She berated me over and over with emails and was completely abhorrent.

Don't subject yourself to such negativity. Nothing they have is worth the kind of experience you will receive.

Please listen to me. Do not consider for one second ordering anything from this rip-off company.

They sell scratch and dent as new, and you have five days to return an item.

You have to search for a phone number, and then when you call, the lady on the phone says, too bad, you are this out of luck. This is a fraudulent, garage-run business that everyone should stay away from.

No one answered my call. I placed the code in, but the call was disconnected.

I'm trying to cancel an order placed late last night. I emailed your company about 10 minutes after I placed the order. Please cancel the order.

My email is: denisejbrown285@***.com. Thank you.

Lisa P. Is very rude and unwilling to help with a damaged product that they sent me and basically had an I dont care response.

I purchased two beautiful bear claw necklaces recently and want to add one additional black bear claw to each of them for a total of two. My contract information is:

Timothy Hartman

5 Manor Drive

Richboro, PA 18954-****

Email: tthartman@***.net

(610) 637-****

Do not purchase from this company. Cassandra is by far the worst salesperson with whom I've done business.

I ordered a lampshade, which arrived damaged. I immediately contacted 'customer service' (what a joke). I told her I had ordered the wrong size and would get back to her with the correct size, which I did the same day. Instead of heeding my request, she went ahead and sent a duplicate lampshade the same day.

'That is not our issue if you ordered the wrong size/did not want what you ordered. We made you whole-which is exactly what we were supposed to do. Correct handling would have been to order the correct size in your initial order and not blame us for attempting to send you what you ordered.' How's that for customer service! $53 purchase, 25% restocking fee, $18.16 x 2 for shipping charges to me and because I refused the second package, I received a $3.43 refund.

I disputed it with my credit union and she won.

She knows exactly how the game works. The 9 pages of paperwork she had to prepare to fight my dispute were worth the $50 to me.

Order many times and always get fast shipping and great products! I'll be back again!!! They always have updated pages weekly.

I ordered two lamp shades by mistake I want to return one! I don't know how to take pictures to send to you using my phone

Please call me

920 650 ****

The shipper, UPS, initially advised that the package would be delivered on Tues 01/31/23. Not delivered.

Delivery dates kept changing until one read problem with the package

UPS was not responsive. At this point I called Moose R Us to see if anyone could be of help. I called customer service numerous times and no one ever answered. I left a message with a return call number.

No one ever called me back.

This email review is the first I've heard from. In a nutshell, your customer service center is pathetic.

I feel like if they could get the right side of the boat correctly finished no reason why the left should be messed up.

Moose Antiques LLC http://moose-r-us.com/ not advertised anywhere on the site that everything is made in China and they are selling at a huge markup. I complained about the quality and the price sticker they accidentally left on which was 2/3 what I paid, I was told it really cost about one tenth of that, they have a right to make a profit and they didn't need me as a customer.

True,they are entitled to make a profit and if the quality wasn't cheap and shoddy (more like something you'd find at a school fair) I would not mind. I was treated very rudely...these are not nice merchants.