This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check ourVerified Reviewer New Reviewer
Horrible customer service
I spoke with a manager again, who didn't apologize for Troy's behavior, but rather said because of my tone, Troy escalated when he shouldn't have. Here is my bottom line at this point as we were offered some financial compensation (which is more than I expected): I understand we did sign the paperwork and perhaps nothing can be done about the alarm system, but it's still dishonest to consumers to slip in these charges during vulnerable and stressful periods of time.
Moore Auto should be ashamed of themselves and so should other dealerships who practice this.
There was also NO apology for the way I was treated or even any promises to speak with Troy about how that wasn't the right way to speak with or handle a customer. It's an embarrassment that they slip in extra charges in a dishonest way and then when a customer has the nerve to be upset about it, they belittle the customer and yell at them.
BAIT AND SWITCH LIED T0 WAY OVERCHARGED COVERED UP
Over charged,bait & switched ,lied to
MOORE Automotive was started by John Moore. The owner of the company had a strong passion for cars and racing. He raced with some of the best drivers in the world in the Trans-AM series of the 60s. He worked for Porsche of America during the 1970s and decided to open a repair facility in 1983. MOORE Automotive was based in Fairfax City, VA. John Moore died in 2006, and his business was sold to its current owner. Currently, MOORE Automotive provides such services as tuning, fabrication, as well as full-service repair and maintenance. It also sells some auto parts and accessories.
MOORE Automotive is ranked 1480 out of 4362 in Dealers category
Companies Similar to MOORE Automotive
Your comment is successfully posted.