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Horrible customer service
I spoke with a manager again, who didn't apologize for Troy's behavior, but rather said because of my tone, Troy escalated when he shouldn't have. Here is my bottom line at this point as we were offered some financial compensation (which is more than I expected): I understand we did sign the paperwork and perhaps nothing can be done about the alarm system, but it's still dishonest to consumers to slip in these charges during vulnerable and stressful periods of time.
Moore Auto should be ashamed of themselves and so should other dealerships who practice this.
There was also NO apology for the way I was treated or even any promises to speak with Troy about how that wasn't the right way to speak with or handle a customer. It's an embarrassment that they slip in extra charges in a dishonest way and then when a customer has the nerve to be upset about it, they belittle the customer and yell at them.
BAIT AND SWITCH LIED T0 WAY OVERCHARGED COVERED UP
Over charged,bait & switched ,lied to
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