Moonstone Jewelry Reviews
Moonstone Jewelry Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Moonstone Jewelry has a 2.1 star rating based on 1 customer review and consumers are mostly dissatisfied. Rating distribution is 100% unfavorable. Consumers report problems with customer service and the exchange, refund and cancellation policy. The price level is medium.
Positive Feedback
The company has made at least one replacement and pricing is described as medium, offering some perceived value for cost.
Negative Feedback / Risk Areas
- Recurring reports that stones fall out of rings and pendants, a common Moonstone Jewelry customer complaints theme.
- Slow or missing responses from customer service and problems receiving refunds or proper credits.
- Issues with refund processing and unsigned refund checks noted by reviewers.
Key Takeaways for Future Customers
- Read Moonstone Jewelry reviews carefully before purchase to assess quality concerns.
- Confirm the exchange, refund and cancellation policy and ask about refunds up front.
- Expect to follow up persistently with customer service if issues arise.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Moonstone Jewelry has a 2.1 star rating based on 1 customer review and consumers are mostly dissatisfied. Rating distribution is 100% unfavorable. Consumers report problems with customer service and the exchange, refund and cancellation policy. The price level is medium.
Positive Feedback
The company has made at least one replacement and pricing is described as medium, offering some perceived value for cost.
Negative Feedback / Risk Areas
- Recurring reports that stones fall out of rings and pendants, a common Moonstone Jewelry customer complaints theme.
- Slow or missing responses from customer service and problems receiving refunds or proper credits.
- Issues with refund processing and unsigned refund checks noted by reviewers.
Key Takeaways for Future Customers
- Read Moonstone Jewelry reviews carefully before purchase to assess quality concerns.
- Confirm the exchange, refund and cancellation policy and ask about refunds up front.
- Expect to follow up persistently with customer service if issues arise.
Warwick, New York
Stones in my ring have fallen out
No response from the company after reaching out.
I made 2 purchases and stones have already fallen out.
Please respond! Very upsetting and disappointing.
Resolved: Poor quailty pendant and shady costumer service.
- - Pendant stone fell out; replaced.
- - Second pendant stone fell out; refund offered.
- - Items received 12-11-14; credit delayed; unsigned refund.
He contacted me shortly after my complaint. He mailed out a check and I wanted to confirm it cleared before marking this resolved. It did clear!
I received a pendant and the stone fell out. I contacted the company and they replaced it.
I asked if this is an issue with the pendant. He assured me it never happens. I received the second pendant and the stone fell out AGAIN! I contacted him and he said I could return for a refund.
Both settings and the stone I recovered (one was lost) were received by the company on 12-11-14. He "had issues" with his server and was unable to process the credit. He then sent a refund check. It was UNSIGNED.
I have emailed him several times and have not heard anything back.
I posted a review of the product (#912) and it is still showing that there are 0 reviews. I guess only positive reviews are posted???
- No response or refund
Preferred solution: Full refund
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