Tim & Tickle

I didn't make it but my sister did. These guys from moonshiners were 2 hours late. I talked to several and all agreed That "Tickle" was a pure SOB and walked around as if he was better than everyone else1 All agreed also that he was stone drunk. This guy must be a real nlowlife to act this way in public. We encourage all businesses to restrain from inviting this trashy person to your establishmet!! Some of these people let it go to their heads and are pure sickening.Hate it for the business that tried to do this for their customers!!!!!!!
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ID
#387354 Review #387354 is a subjective opinion of poster.
Location
Greensboro, North Carolina
New Reviewer

Sent me a dead plant intentionally!

Ordered plant with the basic shipping method through USPS that they offered for LIVE plants. Very early in the morning the next day, a representative tells me that she will ship the plant with the shipping I selected but it is probably going to arrive dead. Why would they offer that method of shipping for LIVE plants if they know it is very likely they are going to die anyway? I immediately returned her email that morning requesting a refund and to cancel the order all together. The next day she then tells me that the order "already went out" (that morning) and it's too late to cancel my order but they did not give me any time to respond to her warning that it would die (which any logical person would then cancel the order). Come to find out my order was not shipped at the time they claim. Number one, the postmark on the package and number two, their shipping notification email did not go out to me until around 3pm. There was no tracking info provided but they did not provide this to me. The plant arrived our was already shipped dead. It is in really bad shape and it looks like it was cut up pretty bad before being sent. Poorly packaged just thrown in a box. Once she told me it would likely die with that shipping method, they gave me NO time to respond. Any sane person would cancel and not waste the money. I question the ethical practices of this business for telling a customer that the plant will arrive dead, then give them no time to respond, and ship it with that method anyway knowing it will arrive dead after they have warned the customer with no time to respond!!!
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1 comment
#1158638

These guys usually have good plants and do a good job running their nursery.

But, like anything else in life, things go wrong sometimes.

These guys take those opportunities and turn them into customer service nightmares that ensure that these customers don't ever come back.

That is when things get unpleasant.

Their "customer service" is condescending, short and downright rude.

Too bad because their plants are, by and large, good.

ID
#155135 Review #155135 is a subjective opinion of poster.
Location
Puyallup, Washington
Loss
$10

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