MoonPod AU
MoonPod AU Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
MoonPod AU has 2.1 star rating based on 3 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Do not buy Moon Pod", "Buy local instead but not as bad as feared.", "Stay away Chinese scam", "Do not buy this product".
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Diversity of Products or Services. The price level of this organization is high according to consumer reviews.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
MoonPod AU has 2.1 star rating based on 3 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Do not buy Moon Pod", "Buy local instead but not as bad as feared.", "Stay away Chinese scam", "Do not buy this product".
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Diversity of Products or Services. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: No suction
Bought on 21 Aug 2024 after reading an article on the 5 best vacuum cleaners. Used 3 times only in bedrooms upstairs.
Now there's no suction at all. Tried everything.
I've emailed them but have not received a reply yet. I fear I've been scammed with an absolute rubbish cleaner.
Preferred solution: Full refund
User's recommendation: Do not buy Moon Pod
Melbourne, Victoria
It's ok
This is certainly not built to last nor has the suction power advertised, however it's not as bad as I feared it would be. It is doing what it should do and picking up the dust and fluff from both hard floors and carpet.
It came with some battery life straight out of the box and that didn't last very long about 2 to 3 mins. Battery life to be tested but for a small home this should be OK.
It's design is pretty good to be fair. It's easy to remove the dust and dirt and empty. You can feel it's not a durable product at the same time.
I am only day one of it and plenty of time for things to go wrong.
Should I have spent a little more and bought a local product?
Absolutely.
This is a poor man's Dyson and you would probably pick up something better in the shops for half it's price.
I was just glad it arrived after some shifty tracking updates. I think customer service would be shithouse, of you get any at all.
User's recommendation: Buy local instead but not as bad as feared.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
It’s a Chinese scam
I fell for it too. I purchased this rubbish that can't even suck up a feather.
There is no such vacuum called a Moonpod. They have labeled an inferior vacuum worth $20 to $358. Just go and look at the Alibaba Chinese site. Wow, you have no choice but to throw it in the bin.
It's totally useless. Beware of the sponsored reviews you read too, selling it as a premium made product.
It's the pits. Shame on these sharks.
- No suction
- Battery cannot be replaced
- Doesnt clean
Preferred solution: Full refund
User's recommendation: Stay away Chinese scam
Eastbourne, East Sussex
To stop other people being scammed
I bought it, got no confirmation, and had to contact them to even find out if the order had gone through.
Same issue as the customer below had, they wanted a video and I just did not want a hoover worse than the one that it was replacing.
No money back, no return address just constantly trying to avoid sending me return address. PLEASE DO NOT BUY ONE
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Poole, Bournemouth, Christchurch And Poole Council
Terrible customer service
I bought this vacuum, it screams like a banshee and picks absolutely nothing up. I emailed to get a refund, they wanted a video, I sent them one, then they told me this is totally normal, and that I should sweep the floor with a brush before vacuuming!
Ridiculous doesnt even begin to cover it. And as its not a fault because they are all this crap they wont take it back.
£180 down and now I have to make a trip to the dump. Do not buy this product.
User's recommendation: Do not buy this product
Do not buy Moonpod vacuum! Suction is atrocious does not pick up fluff or anything for that matter from carpet.
Had to sweep the floor with a broom after vacuuming with the moonpod. Just useless $358:down the drain. Wrote to company expressing my disappointment but not expecting a reply let alone a solution or refund.
Scam artists! Sue T
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Yes they are requesting that I provide a video now too, what a joke, they are ***