MoonPod AU
MoonPod AU Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
MoonPod AU has 1.6 star rating based on 5 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Compact, Light weight.
Cons: Battery cannot be replaced, Battery dies after 8 uses, Delayed responses.Recent recommendations regarding this business are as follows: "Do not purchase!", "Do not buy", "DO NOT BUY ANY PRODUCTS FROM THIS COMPANY EVER! THEIR CUNSTOMER SERVICE IS NON EXISTENT", "Do not buy Moon Pod", "Buy local instead but not as bad as feared.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
MoonPod AU has 1.6 star rating based on 5 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Compact, Light weight.
Cons: Battery cannot be replaced, Battery dies after 8 uses, Delayed responses.Recent recommendations regarding this business are as follows: "Do not purchase!", "Do not buy", "DO NOT BUY ANY PRODUCTS FROM THIS COMPANY EVER! THEIR CUNSTOMER SERVICE IS NON EXISTENT", "Do not buy Moon Pod", "Buy local instead but not as bad as feared.".
Most users ask MoonPod AU for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Warranty Claim
To whom it may concern,
I purchased the Moonpod stick vacuum for $380.50 on the 23rd of September 2024 through Openpay and have only used it eight times. It had been working fine up until a week ago when I placed the unit on charge to reach 100%. However, after charging, and the display read 100%, I pressed the trigger to start vacuuming only for the unit to go straight to a 0% charge instantly. I have tried to recharge it again, but with the same result after the display read 100%. I have attached a photo of the battery for your records and I would be grateful for a replacement battery please.
Kind Regards,
Pam
- Light weight
- Battery dies after 8 uses
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWorst Machine Ever
Would give this zero stars if I could, not even worth one. Worst machine, no suction, no service, won't honor their supposed money back guarantee even if you are within the 14 day period.
I have been in an email war with Moonpod.com.au - Joy & Anne, required me to send video/photos of the machine and the issues did all of this and they still continue to reply asking questions I have already answered. Biggest waste of money and time, reporting to consumer affairs for false advertising. They claim to be as good as the biggest brand on the market the only thing that is comparable is the machine looks similar Machine won't stay on all the time - turns itself off even though you don't have to hold your finger on the trigger with this machine for it to run.
The suction is bad, the so called HEPA filter is nothing like a HEPA filter, the machine picks up minimal dust and dirt, you then have to follow up with a second run with an alternative product (see photo one and the amount picked up versus photo 2 vacuuming the exact same area straight after with the competitor product and the amount picked up) the Moonpod canister is hard to empty and goes everywhere. They won't call to discuss they just continue to send back emails asking the same questions.
- Delayed responses
- Does not work as advertised
- Machine turns itself off
Preferred solution: Full refund
User's recommendation: Do not buy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMoon pod stick vacuum does not work
Refund me, as it's not fit for the intended purpose! Poor suction, small suction container, and flimsy accessories. I'm unable to get service help and communication from the supplier.
- Compact
- Does not work poor suction
Preferred solution: Full refund
User's recommendation: Do not purchase!
Need help with your issue?
Get support from our consumer experts.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy vacuum was cracked aupon receipt. Your customer serviceis non existant. I will never promote your company or your products and will ensure no one I care for ever wastes their time and money with yo
Received my new vacuum cleaner; the power head is cracked, rendering it completely unusable. I've sent 3 emails over the last 2 weeks with no response. I will ensure all reviews for your company let other consumers know that you are not a reputable company.
- Will take your money and not respond
Preferred solution: Full refund
User's recommendation: DO NOT BUY ANY PRODUCTS FROM THIS COMPANY EVER!! THEIR CUNSTOMER SERVICE IS NON EXISTENT
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Poole, Bournemouth, Christchurch And Poole Council
Terrible customer service
I bought this vacuum, it screams like a banshee and picks absolutely nothing up. I emailed to get a refund, they wanted a video, I sent them one, then they told me this is totally normal, and that I should sweep the floor with a brush before vacuuming!
Ridiculous doesnt even begin to cover it. And as its not a fault because they are all this crap they wont take it back.
£180 down and now I have to make a trip to the dump. Do not buy this product.
User's recommendation: Do not buy this product
Do not buy Moonpod vacuum! Suction is atrocious does not pick up fluff or anything for that matter from carpet.
Had to sweep the floor with a broom after vacuuming with the moonpod. Just useless $358:down the drain. Wrote to company expressing my disappointment but not expecting a reply let alone a solution or refund.
Scam artists! Sue T
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: No suction
Bought on 21 Aug 2024 after reading an article on the 5 best vacuum cleaners. Used 3 times only in bedrooms upstairs.
Now there's no suction at all. Tried everything.
I've emailed them but have not received a reply yet. I fear I've been scammed with an absolute rubbish cleaner.
Preferred solution: Full refund
User's recommendation: Do not buy Moon Pod
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIt’s a Chinese scam
I fell for it too. I purchased this rubbish that can't even suck up a feather.
There is no such vacuum called a Moonpod. They have labeled an inferior vacuum worth $20 to $358. Just go and look at the Alibaba Chinese site. Wow, you have no choice but to throw it in the bin.
It's totally useless. Beware of the sponsored reviews you read too, selling it as a premium made product.
It's the pits. Shame on these sharks.
- Inferior inbuilt battery
- Scam organisation set up with containers of these vacuums
- No suction
Preferred solution: Full refund
User's recommendation: Stay away Chinese scam
Melbourne, Victoria
It's ok
This is certainly not built to last nor has the suction power advertised, however it's not as bad as I feared it would be. It is doing what it should do and picking up the dust and fluff from both hard floors and carpet.
It came with some battery life straight out of the box and that didn't last very long about 2 to 3 mins. Battery life to be tested but for a small home this should be OK.
It's design is pretty good to be fair. It's easy to remove the dust and dirt and empty. You can feel it's not a durable product at the same time.
I am only day one of it and plenty of time for things to go wrong.
Should I have spent a little more and bought a local product?
Absolutely.
This is a poor man's Dyson and you would probably pick up something better in the shops for half it's price.
I was just glad it arrived after some shifty tracking updates. I think customer service would be shithouse, of you get any at all.
User's recommendation: Buy local instead but not as bad as feared.
Eastbourne, East Sussex
To stop other people being scammed
I bought it, got no confirmation, and had to contact them to even find out if the order had gone through.
Same issue as the customer below had, they wanted a video and I just did not want a hoover worse than the one that it was replacing.
No money back, no return address just constantly trying to avoid sending me return address. PLEASE DO NOT BUY ONE
Companies Similar to MoonPod AU
Roborock
“My roborock S7 vaccum and mop robot does not work. Every time I turn it on it says move the robot to a...“
Dyson
“I purchased a refurbished certified V15 on eBay. it stopped working. I attempted to contact Allstate...“
Ruvio
“After seeing the ad on TV I was impressed. So ordered, and when tried after fully charging, this vacuum...“
Shark Clean
“The customer service rep - Marie was very helpful. She knew exactly what to do. She did a video and told...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Where did you see his advertisement?