mooncat
mooncat Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
mooncat has a 5.0 star rating from 1 customer review; consumers are mostly satisfied but the single detailed review reports broken or spilled bottles, color differences from website photos, chipping, and a dispute with community moderation including a ban and a requested refund.
Key Takeaways for Future Customers
- Pretty colours most of the time; product diversity is valued.
- Price level is medium; reviewers pay attention to exchange, refund and cancellation policy.
- There is a membership/community element like the claw club mentioned.
Negative Feedback / Risk Areas
- Reports of broken or spilled bottles in the mail.
- Polish chips easily and may not match website saturation.
- Customer complaints about social media moderation and unresolved refund requests.
Positive Feedback
Reviewer notes pretty colours and a generally positive overall rating.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
mooncat has a 5.0 star rating from 1 customer review; consumers are mostly satisfied but the single detailed review reports broken or spilled bottles, color differences from website photos, chipping, and a dispute with community moderation including a ban and a requested refund.
Key Takeaways for Future Customers
- Pretty colours most of the time; product diversity is valued.
- Price level is medium; reviewers pay attention to exchange, refund and cancellation policy.
- There is a membership/community element like the claw club mentioned.
Negative Feedback / Risk Areas
- Reports of broken or spilled bottles in the mail.
- Polish chips easily and may not match website saturation.
- Customer complaints about social media moderation and unresolved refund requests.
Positive Feedback
Reviewer notes pretty colours and a generally positive overall rating.
Media from reviews
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Banned for no reason
- Mooncat Claw Club member banned after pearl-themed post.
- Claims broken/spilled bottles, edited photos, high price; seeks refund and apology.
Company fixed the issue and I have been provided with apology. I had contacted customer service and they responded with a sincere apology and issued a gift card.
I didn't get a refund but I did get an apology and a gift card. I feel better now but I'm gonna take some time off from Mooncat just need a little space.
Plus I kinda spent too much money this year and it's not even July lol so we'll see how I feel in the fall or winter if I want to make another purchase.
If they release something super extraordinary that appeals to me I might buy it but it will depend on the individual shade, no more buying whole *** sets anymore... at least for this year lol I used the gift card to get back ups of the remaining shades in the Pretty Prehistoric set before they get discontinued.
(Which other people have done before) my idea was a pearl theme collection. My original post did include where I get my pearls from and the admin declined the post saying they do not accept advertisements so ok fair enough I guess. So I edited the post to not say where I get my pearls from and it only talked about mooncat and nail polish. Well not only did my post not get accepted but I got banned and blocked from the group.
No notification, no explanation, no warning, no reason. I am disabled, living on disability I am not a sales person, I do not sell pearls. The picture I included in my post was my picture I took of my pearl collection. I do not appreciate being banned on an accusation alone.
I'm hurt and offended, especially since I have spent so much money on mooncat. My top favorite nail polishes in my collection were mooncat polishes.
I am black diamond loyalty tier (That's the highest loyalty tier)
Maybe I should mention some shady business practices, snubbing customers on social media is one thing but when I was in the Facebook group way too many members posted about how their nail polish bottles arrived in the mail broken or spilled, and I myself had a few bottles come spilled or seemingly used prior to shipping.
They also edit the product photos on the website to make the polishes look more saturated in colour than they actually are. Plus the quality isn't the best considering how expensive these polishes are, they chip easily and I've even had a polish chip on the same day of application not due to user error either, I always use base coat and top coat to preserve the life of the polish and I rarely have my hands soaked in water and I don't do anything rough with my hands.
Now I look at my mooncat collection with sour feelings.
I want a refund and an apology.
- Pretty colours most of the time
- Polishes bubble up more often then these days
- Colours arent as nice as the website portrays them to be
- Chips easily
Preferred solution: Full refund
User's recommendation: It's a gamble if you get your money worth.
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