MoonBikes Reviews
MoonBikes Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
MoonBikes has a 3.0 star rating based on 2 customer reviews. Consumers are mostly neutral with a 50/50 split between positive and unfavorable feedback. Reviewers praise the product as fun to ride but report mechanical failure and non existent customer service.
Key Takeaways for Future Customers
- Read MoonBikes reviews for reports of mechanical issues with the TK1 frame clamp.
- Expect medium price level and varied product options.
- Consider warranty and refund policies before purchase.
Negative Feedback / Risk Areas
- Repeated customer complaints about non responsive customer service and incorrect phone contacts.
- Safety risk from clamp failure leading to crashes and requests for refunds or replacement parts.
Positive Feedback
Customers find the bike fun to ride and generally rate the product quality positively when it functions properly.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
MoonBikes has a 3.0 star rating based on 2 customer reviews. Consumers are mostly neutral with a 50/50 split between positive and unfavorable feedback. Reviewers praise the product as fun to ride but report mechanical failure and non existent customer service.
Key Takeaways for Future Customers
- Read MoonBikes reviews for reports of mechanical issues with the TK1 frame clamp.
- Expect medium price level and varied product options.
- Consider warranty and refund policies before purchase.
Negative Feedback / Risk Areas
- Repeated customer complaints about non responsive customer service and incorrect phone contacts.
- Safety risk from clamp failure leading to crashes and requests for refunds or replacement parts.
Positive Feedback
Customers find the bike fun to ride and generally rate the product quality positively when it functions properly.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Mechanical failure
- - Frame clamp released twice; crashes and bruised ribs.
- - Fix or refund.
- - Order info emailed Mar 31; compromised email; resend to dtbrum@***6@***.com.
no support
I have ridden a thousand miles - I love the bike (TK1). This weekend, the clamp that releases or locks the frame opened twice. After the first time, I thought I had done something wrong, so I clamped it again and it opened again after riding about 2 miles. I flew over the handlebars twice and did bruise my ribs. Tell me how to fix this problem or refund my money.
The order number was emailed to me around March 31 at dtbrum@***.com, but this email address was compromised. Please resend the order number to dtbrum@***6@***.com.
Thank you,
David Brumfield.
- Fun to ride
- Better peddling--i coast too much
Preferred solution: bike fixed
User's recommendation: will see
Replacement parts
Cant contact this company at all and they wont return my emails and their phone number is incorrect.
- Great product
- Non existent customer support
Preferred solution: Replacement parts not available
User's recommendation: No customer support don’t buy these events
Companies Similar to MoonBikes
Actbest Electric Bikes
“I ordered this bike with a fender and rear rack package. It was not included in the packaging upon...“
Direct Bikes
“I have a 1 year warrnty and my scoiter is broke and i am trying to get oart and i been try to contact...“
SRAM
“On my first trail ride on my Specialized Turbo Levo 4 Comp Alloy, my SRAM Maven rear brake failed! SRAM...“
Giant Bicycle
“Hi, Just wondering on the Giant Talon 1, does the dropper post only have two settings? Is there a way to...“
Thank You for Your Reply! We are processing your message.
Your comment will appear after moderation