New Reviewer

Drugs and stolen property being sold on premise by worker

I went to ochio rios Jamaica palace resorts moon for my 25th wedding anniversary 1st day there I was approached if I wanted to buy marijuana and some sorts blue coffee im from new York and and a police officer I get away for some nice carribean time and to enjoy my 25th wedding anniversary but instead I get hit with this the 1st day when I got home I wrote aemail and I soke to head of security and apublic relations person and nothing was done the resort has cameras everywhere but security keeps there eyes closed on there own it seemed I complained for two months and nothing was done im apresidential member for 15 yrs and I was totally disregarded and was offered nothing in return I asked for the owners emails so icamn write then direct I was hung up on
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#1421552 Review #1421552 is a subjective opinion of poster.
New York, New York
  • Drugs being sold and stolen property
Reason of review
Preferred solution
Let the company propose a solution
New Reviewer

Moon Palace Scam- Beware!

While Moon Palace is a nice place to visit, my wife and I had a serious lapse in judgement when I purchased a membership program with them. We have owned time shares through US based companies in the past (Marriott) so may have been under the false impression that all “large hospitality companies” operate the same way. Since purchasing my membership, I have experienced nothing short of deceptive, non-responsiveness from people at Moon Palace. Every time we call to make a reservation we are lied to, told a different story by whoever we speak to on the phone and/or cannot speak with a manager/supervisor. I showed our contract to our attorney in the US and he stated that parts of it are written in a way to be extremely deceptive and could likely be challenged in court in the US (if we wanted to spend the money, which I am seriously considering so that other Americans don’t fall into their trap). Our latest experience involved a referral program that Moon Palace highlights as a key “member benefit”. We brought two families to the resort (the first time we brought someone they failed to mention that they had to close their kids’ water park due to safety when we made the reservation) within a calendar year, which is a significant expense, under the belief that we would qualify for an all-expenses paid referral week. We confirmed when making the reservation that we did in fact qualify, then when we went to redeem we were told that people we made the reservations with (and paid) misunderstood the time periods in our contact (one year is only 9 months in our agreement) and they would not honor the week. We can’t get anyone to respond to an e-mail because they don’t want to have anything in writing. Please don’t make the same mistake we did! When they approach you about going on the tour and getting additional credits, don’t do it. You don’t need the credits. I think we have 3k “come again” credits because you don’t want to leave the resort too much due to all the safety concerns in the area outside Moon Palace.
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#1415638 Review #1415638 is a subjective opinion of poster.
Cancun, Quintana Roo
Moon Palace Resorts Moon Palace Cancun Vacation Ownership
Reason of review
Not as described/ advertised

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