Won’t respond to email no phone number out the money

I have been trying to return a necklace and they wont respond to any of my emails, I checked my spam folder too. they also dont have a phone number. Poor customer service. Not bbb acredited.
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ID
#3824178 Review #3824178 is a subjective opinion of poster.

Stone kept falling out

Moon Magic Jewelry - Stone kept falling out
Stone fell out twice. The matching band for my ring tarnished just sitting in the box, never worn. The 2 rings never fit together right even though it was a set. . The only solution offered after 30 days is getting a discount on new rings. Why would I buy more shoddy product
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ID
#3546207 Review #3546207 is a subjective opinion of poster.
Location
Tampa, Florida
Cons
  • High hopes ended up disappointed
Preferred solution
Let the company propose a solution

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Do NOT buy. They don’t honor returns.

Moon Magic Jewelry - Do NOT buy. They don’t honor returns.
Moon Magic Jewelry - Do NOT buy. They don’t honor returns.
Moon Magic Jewelry - Do NOT buy. They don’t honor returns.
I bought earrings for a Christmas gift. After only one day, my friend was complaining that they hurt her ears badly (like cheap earrings do). I called customer service and was told my deadline to return was over. I reminded them that I bought it for a Christmas gift, and they have an extended return window for Christmas purchases. I bought it in mid October (I'm an early Christmas gift buyer), but they then told me their Christmas window didn't apply to me cause I bought it 2 weeks before the Nov 2 window started. 2 weeks! They wouldn't replace it or return it. I expected more from an expensive company. I paid good money and now have expensive earrings nobody can wear. They said the only thing they would offer me would be 50 percent off a NEW pair! So disappointed.

User's recommendation: Do NOT buy.

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ID
#3353514 Review #3353514 is a subjective opinion of poster.
Location
Knoxville, Tennessee

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I ordered earrings on the 7th. Why was the box empty when I received it on the 12th?

You tell me. I ordered earrings, paid 110 dollars and the box was delivered sealed but empty. I am not happy.
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#3999933 Review #3999933 is a subjective opinion of poster.

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Stones fall out. Costume jewellery with disgusting quality

Moon Magic Jewelry - Stones fall out. Costume jewellery with disgusting quality
Not one but two rings broke easily after two Months. Do not buy unless you want to be disappointed. The most terrible retail experience weve had.

User's recommendation: Disappointment.

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ID
#3222592 Review #3222592 is a subjective opinion of poster.
Location
Adelaide Cbd, South Australia
Cons
  • Fake products
  • Inferior quality to that pictured on their website
  • Horrible experience and quality
Loss
$95
Preferred solution
Full refund

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Fake Aquamarine ring

Moon Magic Jewelry - Fake Aquamarine ring
I ordered from this company and aside from the order taking extremely long, there was no tracking number or a way of communicating with anyone. They also delete comments from customers who speak the truth about their dissatisfaction from their social media. I received the ring about over a month later, I was extremely disappointed! The ring looked nothing like the one on their page. The Aquamarine has blue specks in it (If you zoom in, you'll see them). As if its painted plastic or glass. They claim to sell authentic crystal jewelry however, that is not what I received. They refuse to refund me back my money. I spent $85! If you search them up you will find so many complaints from them. So many customers as myself who have also been victims of receiving fake, cheap products from them. This company is a scam!

User's recommendation: Buyers Beware! Do not buy from this scamming company!

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ID
#2131984 Review #2131984 is a subjective opinion of poster.
Cons
  • Fake products
Loss
$85
Preferred solution
Full refund

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Use great caution when purchasing from this vendor - product received not as pictured on their website

Moon Magic Jewelry - Use great caution when purchasing from this vendor - product received not as pictured on their website
Moon Magic Jewelry - Use great caution when purchasing from this vendor - product received not as pictured on their website
Update April 3, 2020: Moon Magic has responded only to repeat that there is no recourse because the 30 day warranty period has passed. They have not responded to our claim and supporting photos showing that the actual item was not as represented on their website, or that because the gift was shipped to the person we bought it for, half of the warranty period had already passed upon receipt. We’ve contemplated a fraud claim through our credit card company, but have not proceeded yet. * * * * We purchased a ring from Moon Magic for our grandchildren to give to their mother for Christmas, and it was not at all as pictured on Moon Magic's website. As you can see from the pictures, the ring received was much lighter weight in all aspects, much lighter gauge, than that pictured. It very quickly became misshapen and the stone fell out. Moon Magic's Khristina simply pointed to their returns policy of 30 days and was not at all influenced by the fact that the ring received is of vastly inferior quality than that pictured on their website. Nor did Khristina seem to care that our daughter and her family live in another city and that we never saw the ring. A return and refund were refused. We suggest you exercise great caution when ordering from this website.
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ID
#1812678 Review #1812678 is a subjective opinion of poster.
Product
Moon Magic Jewelry Ring
Cons
  • Inferior quality to that pictured on their website
Loss
$45
Preferred solution
Full refund

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