PissedConsumer

Reviews
Categories

Media

Auctions and Marketplaces

Footwear and Clothing

E-commerce

Transportation and Logistics

Dating and Social Networking

Games and Movies
Companies

Temu

WhatsApp

Amazon

Facebook

Lyft

eBay

Google

For Business

Home
Jewelry and Accessories
Moon Magic Jewelry 10

Updated on 06/20/2023

Moon Magic Jewelry

moonmagic.com

(8 rated reviews) Is this your business?

What is your customer experience with Moon Magic Jewelry?

Submit review

Moon Magic Jewelry Overview

Moon Magic Jewelry has 1.3 star rating based on 8 customer reviews. Consumers are mostly dissatisfied.
Rating Distribution
Pros: Beautiful online pics.
Cons: Bad quality, Fake products, High hopes ended up disappointed.
Recent recommendations regarding this business are as follows: "AVOID", "Do not buy", "Dont give business to a company that you cannot call on the phone", "Do NOT buy", "Disappointment".

View full overview ›

Media from reviews

View all media ›

Poppy C Duw | |

Tomatlán, Veracruz De Ignacio De La Llave

Terrible Quality - Avoid

Jun 20, 2023

1.9

Moon Magic Jewelry - Terrible Quality - Avoid

My husband purchased the Harlow ring for my birthday in December. Purchased a jacket for my wedding ring and the engagement ring now looks absolutely terrible. Yellow cloudy stones. Embarrassing when people ask to see my rings as I've only just got married. I always take super good care and never wear my rings for cleaning, showering or anything like that. Messaged to store and they basically said I have don't something to it and you can't wear the ring for even brushing your hair as it can make the stones turn. Offered me 20% discount for 24 hours only. I wouldn't purchase another dud ring! Left with a yellow looking engagement ring... know jt won't be long until the jacket goes the same way and the silver is all rubbing off the bottom of the rings too! Avoid at ALL costs! Order number 82442

View full review

Loss:

$250

Cons:

Bad quality

Preferred solution: Full refund

User's recommendation: AVOID

Kendall F Qou |

Vienna, Vienna

Awful customer service and experience.

Jun 02, 2023

@moonmagicjewelry Very dissatisfied. Do not buy from this company. A stone is already missing from a 1,600 piece of jewelry . They do not honor their 2 year warranty either . This was purchased 12/201 shouldnt expire until 12/2023 . I have attached pictures of the ring with the missing stone and their response to my email.

View full review

Loss:

$1600

Pros:

Beautiful online pics

Cons:

Terrible quality and customer service

Preferred solution: Compensated . Either another band or a credit . This is not acceptable.

User's recommendation: Do not buy

Anonymous

Guest-4433544

Washington, District Of Columbia

Still Waiting for my order

Mar 13, 2023

1.0

I placed an order for over $200 worth of merchandise and am still waiting. I was told the package has been shipped but it has not and I cannot get anyone to help. Very frustrating.

View full review

User's recommendation: Dont give business to a company that you cannot call on the phone

Anonymous

Guest-3546207

Tampa, Florida

Stone kept falling out

May 05, 2022

1.3

Moon Magic Jewelry - Stone kept falling out

Stone fell out twice. The matching band for my ring tarnished just sitting in the box, never worn. The 2 rings never fit together right even though it was a set. . The only solution offered after 30 days is getting a discount on new rings. Why would I buy more shoddy product

View full review

Cons:

High hopes ended up disappointed

Preferred solution: Let the company propose a solution

Anonymous

Guest-3824178

Won’t respond to email no phone number out the money

Aug 04, 2022

1.0

I have been trying to return a necklace and they wont respond to any of my emails, I checked my spam folder too. they also dont have a phone number. Poor customer service. Not bbb acredited.

View full review

Cheryl B Kns

Cheryl B Kns | |

Knoxville, Tennessee

Do NOT buy. They don’t honor returns.

Feb 20, 2022

1.0

Moon Magic Jewelry - Do NOT buy. They don’t honor returns.

I bought earrings for a Christmas gift. After only one day, my friend was complaining that they hurt her ears badly (like cheap earrings do). I called customer service and was told my deadline to return was over. I reminded them that I bought it for a Christmas gift, and they have an extended return window for Christmas purchases. I bought it in mid October (I'm an early Christmas gift buyer), but they then told me their Christmas window didn't apply to me cause I bought it 2 weeks before the Nov 2 window started. 2 weeks! They wouldn't replace it or return it. I expected more from an expensive company. I paid good money and now have expensive earrings nobody can wear. They said the only thing they would offer me would be 50 percent off a NEW pair! So disappointed.

View full review

User's recommendation: Do NOT buy

Charlene W Dlk

Charlene W Dlk |

Adelaide Cbd, South Australia

Stones fall out. Costume jewellery with disgusting quality

Jan 02, 2022

1.0

Moon Magic Jewelry - Stones fall out. Costume jewellery with disgusting quality

Not one but two rings broke easily after two Months. Do not buy unless you want to be disappointed. The most terrible retail experience weve had.

View full review

Loss:

$95

Cons:

Horrible experience and quality
Inferior quality to that pictured on their website
Fake products

Preferred solution: Full refund

User's recommendation: Disappointment

frank M Dls

frank M Dls |

Gaithersburg, Maryland

I ordered earrings on the 7th. Why was the box empty when I received it on the 12th?

Feb 14, 2022

You tell me. I ordered earrings, paid 110 dollars and the box was delivered sealed but empty. I am not happy.

View full review

Ana M Lvj

Fake Aquamarine ring

Aug 23, 2020

1.0

Moon Magic Jewelry - Fake Aquamarine ring

I ordered from this company and aside from the order taking extremely long, there was no tracking number or a way of communicating with anyone. They also delete comments from customers who speak the truth about their dissatisfaction from their social media. I received the ring about over a month later, I was extremely disappointed! The ring looked nothing like the one on their page. The Aquamarine has blue specks in it (If you zoom in, you'll see them). As if its painted plastic or glass. They claim to sell authentic crystal jewelry however, that is not what I received. They refuse to refund me back my money. I spent $85! If you search them up you will find so many complaints from them. So many customers as myself who have also been victims of receiving fake, cheap products from them. This company is a scam!

View full review

Loss:

$85

Cons:

Fake products

Preferred solution: Full refund

User's recommendation: Buyers Beware! Do not buy from this scamming company!

Karen B Peg

Use great caution when purchasing from this vendor - product received not as pictured on their website

Mar 04, 2020

1.0

Moon Magic Jewelry - Use great caution when purchasing from this vendor - product received not as pictured on their website

Update April 3, 2020: Moon Magic has responded only to repeat that there is no recourse because the 30 day warranty period has passed. They have not responded to our claim and supporting photos showing that the actual item was not as represented on their website, or that because the gift was shipped to the person we bought it for, half of the warranty period had already passed upon receipt. We’ve contemplated a fraud claim through our credit card company, but have not proceeded yet. * * * * We purchased a ring from Moon Magic for our grandchildren to give to their mother for Christmas, and it was not at all as pictured on Moon Magic's website. As you can see from the pictures, the ring received was much lighter weight in all aspects, much lighter gauge, than that pictured. It very quickly became misshapen and the stone fell out. Moon Magic's Khristina simply pointed to their returns policy of 30 days and was not at all influenced by the fact that the ring received is of vastly inferior quality than that pictured on their website. Nor did Khristina seem to care that our daughter and her family live in another city and that we never saw the ring. A return and refund were refused. We suggest you exercise great caution when ordering from this website.

View full review

Loss:

$45

Cons:

Inferior quality to that pictured on their website

Preferred solution: Full refund

Companies Similar to Moon Magic Jewelry

It's inappropriate or not family friendly

It's a duplicate by the same member or copied text

It contains commercial or promotional content

It includes private information

Sexual exploitation of children

Sex trafficking / prostitution or advertising of the above

I am affiliated with this business and need to report something about this review or business

Moon Magic Jewelry

Moon Magic Jewelry Overview

Media from reviews

Terrible Quality - Avoid

Awful customer service and experience.

Still Waiting for my order

Stone kept falling out

Won’t respond to email no phone number out the money

Do NOT buy. They don’t honor returns.

Stones fall out. Costume jewellery with disgusting quality

I ordered earrings on the 7th. Why was the box empty when I received it on the 12th?

Fake Aquamarine ring

Use great caution when purchasing from this vendor - product received not as pictured on their website

Companies Similar to Moon Magic Jewelry

Le Vian

Rocks and Co

Dana Augustine

Royal Jewelers of Cabo Sa...

Why Trust Reviews on PissedConsumer?