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Late delivery, pathetic customer service

1.7
Moon Magic Jewelry - Late delivery, pathetic customer service
Perfect example of great boast little roast. I fell for their 7-14 days international delivery scam and ended up ordering one.it was supposed to be for a function. Its been 1 month, my parcel hasnt arrived. The courier service is telling to contact the seller. But moonmagic is saying they can't *** about it nor will they cancel it and i should just sit and wait. I can only imagine what will happen if the product somehow arrives and is faulty or smthn, which is very likely after I've seen so many bad reviews on other sites. Their helpline is only effective when you haven't placed any order. The second you make payment, you're no more a priority. They'll send you those good for nothing copy paste replies after days. But the second you comment anything publicly They'll delete your comment. Also enough with using covid as an excuse. It's been more than a year, why don't they incorporate this delay when giving us that estimated delivery time. Its because then the customer wont be lured in.

User's recommendation: Not recommended.

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ID
#2560257 Review #2560257 is a subjective opinion of poster.
Location
Islamabad, Islamabad

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Verified Reviewer New Reviewer

Fake Aquamarine ring

1.0
Moon Magic Jewelry - Fake Aquamarine ring
I ordered from this company and aside from the order taking extremely long, there was no tracking number or a way of communicating with anyone. They also delete comments from customers who speak the truth about their dissatisfaction from their social media. I received the ring about over a month later, I was extremely disappointed! The ring looked nothing like the one on their page. The Aquamarine has blue specks in it (If you zoom in, you'll see them). As if its painted plastic or glass. They claim to sell authentic crystal jewelry however, that is not what I received. They refuse to refund me back my money. I spent $85! If you search them up you will find so many complaints from them. So many customers as myself who have also been victims of receiving fake, cheap products from them. This company is a scam!

User's recommendation: Buyers Beware! Do not buy from this scamming company!

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ID
#2131984 Review #2131984 is a subjective opinion of poster.
Cons
  • Fake products
Loss
$85
Preferred solution
Full refund

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Use great caution when purchasing from this vendor - product received not as pictured on their website

1.0
Moon Magic Jewelry - Use great caution when purchasing from this vendor - product received not as pictured on their website
Moon Magic Jewelry - Use great caution when purchasing from this vendor - product received not as pictured on their website
Update April 3, 2020: Moon Magic has responded only to repeat that there is no recourse because the 30 day warranty period has passed. They have not responded to our claim and supporting photos showing that the actual item was not as represented on their website, or that because the gift was shipped to the person we bought it for, half of the warranty period had already passed upon receipt. We’ve contemplated a fraud claim through our credit card company, but have not proceeded yet. * * * * We purchased a ring from Moon Magic for our grandchildren to give to their mother for Christmas, and it was not at all as pictured on Moon Magic's website. As you can see from the pictures, the ring received was much lighter weight in all aspects, much lighter gauge, than that pictured. It very quickly became misshapen and the stone fell out. Moon Magic's Khristina simply pointed to their returns policy of 30 days and was not at all influenced by the fact that the ring received is of vastly inferior quality than that pictured on their website. Nor did Khristina seem to care that our daughter and her family live in another city and that we never saw the ring. A return and refund were refused. We suggest you exercise great caution when ordering from this website.
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ID
#1812678 Review #1812678 is a subjective opinion of poster.
Product
Moon Magic Jewelry Ring
Cons
  • Inferior quality to that pictured on their website
Loss
$45
Preferred solution
Full refund

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