Poppy C Duw

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Verified Reviewer
| map-marker Tomatlán, Veracruz De Ignacio De La Llave

Terrible Quality - Avoid

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Moon Magic Jewelry - Terrible Quality - Avoid
Moon Magic Jewelry - Terrible Quality - Avoid - Image 2
Moon Magic Jewelry - Terrible Quality - Avoid - Image 3
Moon Magic Jewelry - Terrible Quality - Avoid - Image 4
Moon Magic Jewelry - Terrible Quality - Avoid - Image 5

My husband purchased the Harlow ring for my birthday in December. Purchased a jacket for my wedding ring and the engagement ring now looks absolutely terrible.

Yellow cloudy stones. Embarrassing when people ask to see my rings as I've only just got married. I always take super good care and never wear my rings for cleaning, showering or anything like that.

Messaged to store and they basically said I have don't something to it and you can't wear the ring for even brushing your hair as it can make the stones turn.

Offered me 20% discount for 24 hours only.

I wouldn't purchase another dud ring!

Left with a yellow looking engagement ring... know jt won't be long until the jacket goes the same way and the silver is all rubbing off the bottom of the rings too!

Avoid at ALL costs!

Order number 82442

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Loss:
$250
Cons:
  • Bad quality

Preferred solution: Full refund

User's recommendation: AVOID

Kendall F Qou

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Verified Reviewer
| map-marker Vienna, Vienna

Awful customer service and experience.

Moon Magic Jewelry - Awful customer service and experience.
Moon Magic Jewelry - Awful customer service and experience. - Image 2
@moonmagicjewelry Very dissatisfied. Do not buy from this company. A stone is already missing from a 1,600 piece of jewelry . They do not honor their 2 year warranty either . This was purchased 12/201 shouldnt expire until 12/2023 . I have attached pictures of the ring with the missing stone and their response to my email.
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Loss:
$1600
Pros:
  • Beautiful online pics
Cons:
  • Terrible quality and customer service

Preferred solution: Compensated . Either another band or a credit . This is not acceptable.

User's recommendation: Do not buy

Anonymous
map-marker Washington, District Of Columbia

Still Waiting for my order

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I placed an order for over $200 worth of merchandise and am still waiting. I was told the package has been shipped but it has not and I cannot get anyone to help. Very frustrating.
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User's recommendation: Dont give business to a company that you cannot call on the phone

Anonymous
map-marker Tampa, Florida

Stone kept falling out

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Moon Magic Jewelry - Stone kept falling out
Stone fell out twice. The matching band for my ring tarnished just sitting in the box, never worn. The 2 rings never fit together right even though it was a set. . The only solution offered after 30 days is getting a discount on new rings. Why would I buy more shoddy product
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Cons:
  • High hopes ended up disappointed

Preferred solution: Let the company propose a solution

Anonymous

Won’t respond to email no phone number out the money

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I have been trying to return a necklace and they wont respond to any of my emails, I checked my spam folder too. they also dont have a phone number. Poor customer service. Not bbb acredited.
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Cheryl B Kns

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Verified Reviewer
| map-marker Knoxville, Tennessee

Do NOT buy. They don’t honor returns.

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Moon Magic Jewelry - Do NOT buy. They don’t honor returns.
Moon Magic Jewelry - Do NOT buy. They don’t honor returns. - Image 2
Moon Magic Jewelry - Do NOT buy. They don’t honor returns. - Image 3
I bought earrings for a Christmas gift. After only one day, my friend was complaining that they hurt her ears badly (like cheap earrings do). I called customer service and was told my deadline to return was over. I reminded them that I bought it for a Christmas gift, and they have an extended return window for Christmas purchases. I bought it in mid October (I'm an early Christmas gift buyer), but they then told me their Christmas window didn't apply to me cause I bought it 2 weeks before the Nov 2 window started. 2 weeks! They wouldn't replace it or return it. I expected more from an expensive company. I paid good money and now have expensive earrings nobody can wear. They said the only thing they would offer me would be 50 percent off a NEW pair! So disappointed.
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User's recommendation: Do NOT buy

Charlene W Dlk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Adelaide Cbd, South Australia

Stones fall out. Costume jewellery with disgusting quality

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Moon Magic Jewelry - Stones fall out. Costume jewellery with disgusting quality
Not one but two rings broke easily after two Months. Do not buy unless you want to be disappointed. The most terrible retail experience weve had.
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Loss:
$95
Cons:
  • Inferior quality to that pictured on their website
  • Horrible experience and quality
  • Fake products

Preferred solution: Full refund

User's recommendation: Disappointment

frank M Dls

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Gaithersburg, Maryland

I ordered earrings on the 7th. Why was the box empty when I received it on the 12th?

You tell me. I ordered earrings, paid 110 dollars and the box was delivered sealed but empty. I am not happy.
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Ana M Lvj

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Verified Reviewer

Fake Aquamarine ring

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Moon Magic Jewelry - Fake Aquamarine ring
I ordered from this company and aside from the order taking extremely long, there was no tracking number or a way of communicating with anyone. They also delete comments from customers who speak the truth about their dissatisfaction from their social media. I received the ring about over a month later, I was extremely disappointed! The ring looked nothing like the one on their page. The Aquamarine has blue specks in it (If you zoom in, you'll see them). As if its painted plastic or glass. They claim to sell authentic crystal jewelry however, that is not what I received. They refuse to refund me back my money. I spent $85! If you search them up you will find so many complaints from them. So many customers as myself who have also been victims of receiving fake, cheap products from them. This company is a scam!
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Loss:
$85
Cons:
  • Fake products

Preferred solution: Full refund

User's recommendation: Buyers Beware! Do not buy from this scamming company!

Karen B Peg

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Verified Reviewer

Use great caution when purchasing from this vendor - product received not as pictured on their website

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Moon Magic Jewelry - Use great caution when purchasing from this vendor - product...
Moon Magic Jewelry - Use great caution when purchasing from this vendor -... - Image 2
Update April 3, 2020: Moon Magic has responded only to repeat that there is no recourse because the 30 day warranty period has passed. They have not responded to our claim and supporting photos showing that the actual item was not as represented on their website, or that because the gift was shipped to the person we bought it for, half of the warranty period had already passed upon receipt. We’ve contemplated a fraud claim through our credit card company, but have not proceeded yet. * * * * We purchased a ring from Moon Magic for our grandchildren to give to their mother for Christmas, and it was not at all as pictured on Moon Magic's website. As you can see from the pictures, the ring received was much lighter weight in all aspects, much lighter gauge, than that pictured. It very quickly became misshapen and the stone fell out. Moon Magic's Khristina simply pointed to their returns policy of 30 days and was not at all influenced by the fact that the ring received is of vastly inferior quality than that pictured on their website. Nor did Khristina seem to care that our daughter and her family live in another city and that we never saw the ring. A return and refund were refused. We suggest you exercise great caution when ordering from this website.
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Loss:
$45
Cons:
  • Inferior quality to that pictured on their website

Preferred solution: Full refund

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