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Moon Boot

Moon Boot Reviews

www.moonboot.com
What is your customer experience with Moon Boot?

Moon Boot Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Moon Boot has a 3.4 star rating based on 2 reviews; consumers are mostly neutral with a 50% positive and 50% unfavorable split. Recent recommendations include "Don't buy" and "Buy in store". Reviewers value the Website and Customer service and report a medium price level.

Key Takeaways for Future Customers

  • Check return policy and ask about a refund label before buying.
  • Consider Moon Boot reviews and buy in store to verify product first.
  • Expect medium pricing and pay attention to website and customer service.

Negative Feedback / Risk Areas

  • Customer complaints about no refund label and missed 14‑day return window.
  • No response to emails or calls about refunds and order issues.
  • Reports of receiving empty box or missing product and held funds.

Positive Feedback

Reviewers rate the website and customer service as most valued features.

View full overview ›

Media from reviews

Moon Boot - Received and empty box just hard cotton no boits
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Resolved
Krista R Osm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: No refund label given for refund

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AI Highlights
  • - No one answered my emails or calls about a refund label.
  • - There is a 14-day refund window, but no return label means I cannot send it back.
Updated by user Oct 10, 2025

I was able to get the return label and send the item back. Reach out to customer service.

Updated by user Sep 26, 2025

Update: the company has reached out and said they are experiencing issues but will send me a label once resolved. Apparently there was an issue with the website.

Original review Sep 25, 2025

No one is answering my emails or calls regarding a refund label to send back my product. There is a window of 14 days to refund a product, but if no return label is given, then I cannot send them back. This is unacceptable and has been an awful experience.

Loss:
$160
Cons:
  • No customer service

Preferred solution: Full refund

User's recommendation: Don’t buy

View full review
Michelle L Lrb

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Mckeesport, Pennsylvania

Received and empty box just hard cotton no boits

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Moon Boot - Received and empty box just hard cotton no boits
Contains 2 confidential files for company representatives

They seen I didn't receive product an just holding on to my money wont email me back if I paid for item didn't receive it who's fault not mine.

Loss:
$385

Preferred solution: Full refund

User's recommendation: Buy in store

View full review

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