Montreal Gazette Reviews

Hello
Yes, it's me again, and yes, it's about the same problem I've been having for the last two months with the delivery of the Montreal Gazette. I have tried everything.

I have tried emailing, I have tried calling, and I've even spoken to the manager, I believe, and she in distribution, trying to resolve this problem of having a subscription and not being able to receive the paper on a consistent basis. I phoned "Annie" again, and that is the machine that takes your complaint that you didn't receive your paper, and that's about all.

I called customer service again today, and I was on hold and finally got to talk to somebody and explain the situation as best as I could, and I got hung up on. I cannot believe that this has become such an issue, and when trying to resolve the issue, what was done for a subscriber and loyal customer for close to 30 years, I got hung up on!!!

Hello again.

I say again because it was just last week that I had written in and going to be about the same thing once again. Once again, it is the Montreal Gazette and the ongoing problems with the delivery and the up-and-down yo-yo with having it one day and not the next.

It is really terrible to have service like this because one day you get it, and you're not sure if you're going to get it the next day. We've had this subscription for close to, if not over, 30 years and whether you're a loyal customer or a new customer, no matter what, it should not be this way; it is deplorable. It is not consistent. One day you get it, and you're keeping your fingers crossed and looking at the time the next day and so on and so on. For whatever the reason is, they cannot get their act together and just keep it a consistent, good service. Every single time you don't get it, you have to phone in and you have to talk to the system, Annie. Well, she takes your complaint now, and then you'll be credited to your account for it, but that's not the point; it's not the credit of the account. All we want is the paper.

The next time I have to phone their system, Annie, and they talk about crediting my account, they're going to be crediting my account permanently and canceling my subscription and refunding me anything that is left over from it because I am so sick and tired of going through this every single day or week that it's not worth it anymore; it is just not. One other thing to note is that since my last complaint about them, they haven't even taken the time to get in touch with me, contact me. They didn't even respond to what was sent out the last time about this whole thing, and to me, that is just another slap in the face and disrespect, and that would be another good reason for me not to be with them anymore.

I already wrote a review. Continuous problems getting the paper delivered to this area. Horrible felivery