New Reviewer

Lease Agreement fees

Look over your lease agreement!!!. The contract has hidden figures and can be easily overlooked and the person giving you the lease are not telling you about the fee up front. I discovered the issue by logging into their new system after being here close to a year. I found out amount water and sewer fee $35 bucks that collected. Furthermore, I did not get anywhere addressing the issue. What I got from them was defensive and sarcastic comments. Very Sad! There was no accountability for error I identified only their stated facts and no apology. Just plan Nasty. Dawn made a threat about me not wanting to mess with her ! Wow!

User's recommendation: No until they get a new office Team! Fire the whole squad!

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ID
#2441009 Review #2441009 is a subjective opinion of poster.
Location
Beachwood, Ohio
Preferred solution
Apology
New Reviewer

Unclean bad heater

No enough park Never give deposits Very rude office workers you could never deal with
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ID
#1148849 Review #1148849 is a subjective opinion of poster.

Property Stolen

Montlack Realty provides no security for their property would not recommend them to anyone did not disclose there was a leaking problem in my apartment I constantly complained I had a leak in my bedroom from the tenants apartment above mine the leaks didn't stop until that tenant moved out. so the leak is not fixed. Constant sound of running water dripping behind the walls. Because they provide no security cameras for their property Any one with a key to the building can walk in and steal whatever they want. Montlack Realty feels no responsibilty. Rent from them at your own risks Their rental agents Sucks and are lazy and don't want to show you any apartments they tell you to go look at them yourself I was stuck in a 1 year lease and they did not want to let me out of my lease even though they did not disclose they leaking apartment Although my storage unit was broken into they still would not release me out of my lease. DO NOT RENT FROM THEM they are greedy for money and it's not worth your personal safty
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ID
#1037831 Review #1037831 is a subjective opinion of poster.
Location
Cleveland, Ohio
Cons
  • No security on premise
  • Constant back and forth with leaking ceiling in bedroom
Reason of review
Poor customer service
Loss
$300
Preferred solution
let me out my lease I fear for my safety living here

DONT DO IT!!! FIND A BETTER PLACE!!!!

The best day of my life was when I moved out of Shaker Park Manor!!! This place was becoming a ghetto slum. You can hear neighbors fighting at late hours of the night! The maintenance staff sucks! Bob almost got us blow up because he did not fix the heating system correctly and the gas company had to come out and shut it down. Montlack Reality has violations 4 pages long and Shaker heights inspectors have to come in every year to see how no one has done a *** thing! The office staff is rude and has a major attitude when you call them! You will get ripped off of your security deposit no matter how correctly you leave. They will think of something to keep your money. They are the Biggest crooks in town!
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1 comment
#1319199

Thanks for the heads up I will make sure my deposit is well spent before I leave here

ID
#954351 Review #954351 is a subjective opinion of poster.
Location
Cleveland, Ohio
Reason of review
Other issue

Run away...fast