Safety issue that was ignored
I bought a truck from montgomery motors that had the air bag light on,,,,skipp agreed to fix it untill he found out the cost of it then refused to fix it,,,,,I called the state attorney generals office and it is illegal in nc to sell a car with the airbag light on,,,it is the dealers responsible to fix it and the as is clause is not acceptable,,,this is a safety issue set forth by the state,,,if you want to buy a vehicle,,,,go to a reputable dealership that you can feel good about and know when you leave your safety was not comprised just for making the sale,,,,thamk you
Greensboro, North Carolina
MONTGOMERY MOTORS, TROY NC
On December 31, 2010 we visited Montgomery Motors in Troy, NC for the first time. We, Chuck and Hannah, had already had several previous phone conversations with Ryan Wilmoth (a car salesman). All seemed fine and dandy and we were excited about the possibility of owning a used BMW i528 with low miles. We arrived at the lot late on New Years Eve 2010, and didn't even have time to enter the building. We took the car for a quick test drive and returned it to the lot. At this point, we were met outside by Ryan along with the General Manager and Owner, Kevin Smith. We both pointed out several imperfections with the car and inquired as to why the price was several thousand dollars below comparable BMW's in the Charlotte and Greensboro area. Kevin explained that he was an online bidder to BMW's lease turn in auction site online. Kevin said that he waits for the absolute best deal then jumps on it and that this car was actually bought online from an auction in Georgia. We immediately asked him and Ryan if the car had been wrecked in any way. We asked them if it had been in any small fender benders prior to their ownership. Almost in unison they responded with a sincere and firm no way! We did not purchase the car that day, although we did go over all of the quirks and qualms we had with the vehicle, with both Ryan and Kevin, and were assured that anything that the BMW warranty wouldn't cover would be fixed by Montgomery Motors at no additional cost. After test driving and pricing several other vehicles we returned to Montgomery Motors around 8pm the following Monday, January 3rd 2011, to further negotiate the deal. Once again we asked the question if the car had been wrecked and had a long discussion about heated seats being installed and that it was in desperate need of a detailed cleaning job. All of the items at hand were agreed upon by Kevin Smith and Ryan Wilmoth. Hannah Karriker signed all the papers they gave her and she drove the car off of the lot. Due to the in climate weather we were unable to get the car even out of the garage and to Crown BMW in Greensboro until nearly a week after we bought the car. Upon arrival several of the issues previously discussed with Ryan and Kevin were brought to our attention by a certified BMW service man that they were not going to be covered under the BMW warranty. At this point we still hadn't contacted Montgomery Motors in any way to discuss these issues hoping that BMW would do us a favor and repair these for us at no charge. Although, Ryan emailed Hannah several times asking questions because they "lost" some of the paper work that Hannah had signed. But Ryan assured her that there wasn't anything to worry about and that the paperwork would be handled. On Monday, January 24, 2011 we spoke to BMW of North America and they described the damaged to the pillar that held the airbag into place and bracket as a safety issue. Both of which were on the drivers side. They also highly suggested that this car may have been in a wreck of some form and that this was not disclosed to us by the previous dealership. They had several valid points, most importantly is that all service work performed on BMW's is registered in their main frame, and that there is no record of any service being performed on the pillar airbag and its assembly. Also, that only a factory trained certified BMW service mechanic would be able to properly reinstall the airbag to the pillar and this would be the only reason it is sagging and loose from its support. BMW of North America told us that BMW would never put a car on the road if it had that airbag damage to it like the our car had on it. We also informed them of the difficulty we are having with the rear seat belt restraint mechanisms. We have a little 5 year old and this is a HUGE safety hazard for both her and us. The restraints are stuck down in the seat and are nearly impossible to securely fasten. We also stated that we did not feel comfortable transporting a child in the car. They then informed us that since the car had most likely been in a wreck that the warranty would be null and void. But out of pure niceness they then decided to come Tuesday. January 25, 2011 to pick the car up at no charge to us and do a thorough inspection to determine if they were, factiously, correct. With all of the new information at hand we immediately contacted our sales "Guy" Ryan Wilmoth. We told him the whole story word for word and once again he professed that the car had not been wrecked and that the Carfax was CLEAN!! We went to bed Monday evening with an uneasy feeling but resting assured that a local country man wouldn't give us his word, shake hands, and lie to us. On Tuesday January 25, 2011 at approximately 9:30am we received a call from "Tripp" Jack McCall the sales and finance manager with Montgomery Motors. Tripp immediately admitted that the car had in fact been in "a small wreck". He then offered to cancel the sale and buy the BMW back and return Hannah's Pathfinder to her. This all being such a shock to us we told him to give us a few minutes to discuss it and we will call him shortly. In the return call, we had a conference call including Hannah into the conversation, with tempers and egos running high a few choice words from both parties were exchanged. Mr. McCall then abruptly said that he didn't want his BMW back and that he had changed his mind. Tripp then hung up on us. We called again to plead our case and the fact that it was a safety hazard and Hannah was scared to put her daughter, Jaitlyn, in the car because of those reasons. Tripp stuck by his final decision and also disclosed to us that he illegally recorded all phone conversations and that he in fact was currently recording our conversation without our knowledge. He also disclosed that there was a Carfax report printed from Montgomery Motors on December 31, 2010 by Ryan Wilmoth and in that report it stated the car had been in a wreck. This disclosure then proved that both Ryan Wilmoth and Kevin Smith had a current Carfax report and had not disclosed the fact that the car had been in a wreck, and that they had in fact lied to us. Hannah went by the dealer ship a few hours after the "˜hostile' phone call with Tripp one last time to see if they would buy their broken car back and give Hannah her old Pathfinder back. She told him several times that all she wanted was for him and or the dealership to fix what they had wronged. In a very flamboyant display of rudeness Tripp asked her to get the "F**K out of there and get a *** lawyer", and that he had nothing more to say to her. The GM, Kevin, would not even come out of his office to speak with Hannah either. He didn't even say one word to her while she was begging for her car back from Tripp McCall. We are now locked in a stalemate and Montgomery Motors will not do anything to fix the horrible situation they created.
Asheboro, North Carolina
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