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Montgomery County TX MUD #89 Over charged me after Hurician Harvey

Montgomery County TX MUD #89 Over charged me after Hurricane Harvey. On 10-17-2017 Montgomery County TX MUD #89 Water / Sewer cut off my water for non payment. Here are the details 1. Payment was to be paid by 10-17-2017. Since we devastated by Hurricane Harvey and have not been able to open my business, we were out of money until my SS cleared my account on 10-18-2017 I log on to Montgomery County MOC web site to pay as I always do. Their system, unknown to had locked me out so we could not pay. I thought it was on my end so we kept trying to reboot and continued to pay without results. 2. While trying to pay, Montgomery County MUD 89 cut my water off. I called them and relayed all the circumstances, that we were devastated by Hurricane Harvey, could not open by business as of yet, and needed help. Their HEARTLESS reply was it would now cost an additional $81.10 to get water turned back on. This breakdown was $25.00 for an extra deposit, $50.00 reconnect fee, and to to it off a $11.10 fee to pay the bill by phone, as we did not have a working car available to get to their office by the 2:00 PM deadline to get water turned back on today. So we had to use $81.10 of the $100.00 we had set aside to buy food. TALK ABOUT KICKING SOME WHEN THEIR DOWN - THIS IS JUST WRONG. Politicians wonder why we say " throw the bums out", " drain the swamp" because the government never seems to care how they hurt someone when they are down and trying to recover from the worst disaster to hit the U.S. STATE and or COUNTY officials need to fix this some people trying to recover are not harmed more by our STATE or LOCAL GOVERMENT. They are the one ones who come to the microphone and sincerely ask us to report any price gouging or over charging during or after a natural disaster. SUCH HYPOCRITES - They don't really care, its just for the sound bite.
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1 comment
#1381053

The $81.10 amount was in error, Should read $86.10

ID
#1116831 Review #1116831 is a subjective opinion of poster.
Service
Montgomery County Municipal Utility District 89 Water Supply
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$86
Preferred solution
Let the company propose a solution

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