Review in Luxury / Jewelry category from Okotoks, Alberta

This shop should be called smoke and mirrors. They are clearly using it as a front to hide criminal activity. They have appeared in court multiple times due to diamond swapping as well as allowing criminals to work in the store. The number of times the owners son has had run in's with the law and criminal charges is disgusting. Not to mention the multiple civil suits against them for diamond switching. They have no accountability for their own personal actions or bad business dealings. How can a store remain open that doesn't do any business for days at a time and still manage to keep the lights on....... Clearly a front of shady behaviour. Every person I know who has been in there is always told to pay by cash, this isn't a flee market or middle eastern country where bartering and paying cash is a way of life. Do not trust these people with your jewelry repairs or buy from them.
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ID
#859075 Review #859075 is a subjective opinion of poster.
Location
Okotoks, Alberta
New Reviewer

Bad Work and Service

This should be NO STARS! Worst place of business for jewelry ever! On the better business bureau website it says on a scale from A+ - F they are rated an F!!! Why you may ask? Switching out diamonds, I had a 18 karat engagement ring and got it sized there.....guess what they used SIILVER not gold to do the sizing! They have changed the price on appraisals after the Gemologist has signed the documents! Not to mention they were KICKED OUT of the Guildford Mall!! In Willowbrook mall they are at the back corner because they suck... He has to take stuff from his brothers store because the bailiff took the little stock they had. (this happens when you owe money) The people are very shady looking, not pleasant to customers, seems like a "front" for criminal activities! Why do they have so very little stock?!? Don't bother going into this store. The workmanship is nasty, very poorly done and when you go back to complain they tell you they just fired the goldsmith that worked on your ring...they said this to 2 other people I know. My gf bought a ring from there and it was stamped 14k but when she took it somewhere else to size they told her it was 10k.. when everyone one looked under 10 power magnification you could see it was a 10k mark that had been stamped over with a 14k !! How many goldsmiths can you fit in your makeshift back room? Why lie??? The owner is the one doing the work because he is the ONLY goldsmith... and is he really a goldsmith or a self proclaimed one???? Stay far far away.
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3 comments
#1658779

They’ve never been in Guildford Mall...

#1695191
@PissedConsumer1658779

Yes, they have had stores in Guilfrod, Willowbrook and Cottonwood.

#1226380

I highly agree..ripped me off as well…*** LIARS and THIEVES!!!!

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ID
#476220 Review #476220 is a subjective opinion of poster.
Location
Langley, British Columbia
Loss
$250

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