Charged for Products That I Never Received

Charged my credit card for products but here it is almost a month later and I still do not have product. Called credit card company to dispute the charges. Do not waste your time with this website. Giving 1 star is being too generous.

User's recommendation: Do not waste your time with this website.

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ID
#2417766 Review #2417766 is a subjective opinion of poster.
Location
Racine, Wisconsin

About Monster Hair

I ordered product over 2 weeks ago. Received three emails. One stating that the product had been shipped to Montana. The other that had shipped to my address in Glendale Az. So far no product. No number to contact Monster Hair. And have emailed an Alex with no return email. Today they said product was delivered. I still dont have it. Its almost 50.00. Im so sorry i trusted this incompetent company. They are horrible. Next call is to Better Business Bureau. Im out the money no pruduct. Im going to report them to every agency possible. Also to the News.
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ID
#1045821 Review #1045821 is a subjective opinion of poster.
Service
Monsterhair Shipping Service
Reason of review
Order processing issue

Buyer beware!

Beware of this website. I placed an order for close to $100 in hair product. My credit card was Processed promptly. The receipt I received indicated I could expect shipment in 5-10 days. On day 11 when I had heard nothing I sent them an email. No response. Several days later I sent another email. No response. Then I received notice my order had shipped. After waiting another 8 days for the shipment to arrive I sent another email. Again, no response. This cycle has been happening for well over a month at this point. Still no product and no response. My credit card company is now in the process of trying to reclaim my payment. Remember, if it looks too good to be true, it usually is!
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ID
#898386 Review #898386 is a subjective opinion of poster.
Location
Saint Joseph, Michigan
Service
Monsterhair Shipping Service
Reason of review
No receipt of paid for product
Loss
$85
Preferred solution
Deliver product or service ordered

About

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Shipping Service

Summary

Monsterhair is a large online store of hair and beauty products. The company was founded in 1998. Its headquarters is based in Spring, Texas, United States. Monsterhair offers a broad range of beauty products including shampoo, conditioners, and styling products. Featured brands include Brocato, Novalash, Sojourn, Lakme, and TRI. Available payment options are Visa, MasterCard, American Express, Discover, and JCB. Monsterhair accepts returns within 15 calendar days of the original receipt date. Hair Styling tools are non-refundable. The company ships their merchandise using USPS Post Office Service. Orders may take up to 15 business days for delivery. Order status can be tracked on the company website.

Monsterhair reviews and complaints

Monsterhair is ranked 113 out of 653 in Advertising category

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