Monster Reservations Group Reviews
Monster Reservations Group Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mixed to negative sentiment in Monster Reservations Group reviews; customers report trouble rescheduling trips after paying in full and frustration with fees and refunds.
Key Takeaways for Future Customers
- Review reschedule and white glove service terms before paying.
- Confirm billing, hidden fees, and refund policies upfront.
- Compare Monster Reservations Group reviews and consider other travel agencies.
Negative Feedback / Risk Areas
- Frequent reports of hidden fees and bait-and-switch pricing.
- Difficulty obtaining refunds and poor customer support.
- Customer complaints about misleading reservation terms and unethical sales tactics.
Positive Feedback
Recent recommendations advise choosing a legit company; few clear service positives are mentioned.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mixed to negative sentiment in Monster Reservations Group reviews; customers report trouble rescheduling trips after paying in full and frustration with fees and refunds.
Key Takeaways for Future Customers
- Review reschedule and white glove service terms before paying.
- Confirm billing, hidden fees, and refund policies upfront.
- Compare Monster Reservations Group reviews and consider other travel agencies.
Negative Feedback / Risk Areas
- Frequent reports of hidden fees and bait-and-switch pricing.
- Difficulty obtaining refunds and poor customer support.
- Customer complaints about misleading reservation terms and unethical sales tactics.
Positive Feedback
Recent recommendations advise choosing a legit company; few clear service positives are mentioned.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Covington, Georgia
I want to cancel a trip to [GEOGRAPHIC_DATA] by the sea and rebook another destination
I can't travel that far at this time so I'm looking for a vacation closer to home ,I have already paid in full
Preferred solution: Another vacation in Alabama or Florida
The company name starts with Monsters for a reason
- - The company uses false advertising and bait-and-switch tactics for rescheduling.
- - Rescheduling incurs fees and prepaid funds can't be used.
False Advertising & Bait and Switch to get you to pay more money each time you reschedule. I kept paying $199 for the so-called white glove service that is supposed to allow you to reschedule.
They keep emailing my to reschedule because I couldn't make my recent trip due to developing pneumonia. But when I try to reschedule there are more unexpected fees. So all the money I paid already is gone and I can't use it to reschedule my trip.
Misleading Information:
I have been misled several times about the total cost of the trip (including hidden fees), and the terms and conditions of their reservations.
Difficulty with Refunds and Customer Support:
I have struggled many times to many to get refunds or resolve issues with customer service.
Unethical Sales Practices:
Some former employees have described the company's sales tactics as unethical and manipulative.
Everyone should do more research into Monster Reservations.
There are other travel agencies that is way better than Monster Reservations just wanting to keep pocketing your money stating that what you already paid cannot be used towards another trip that you couldn't previously take due to illness.
I am done wasting my time and money with these Monsters. My family and I are going with another agencies.The company name starts with Monsters for a reason
User's recommendation: Choose a legit company.
Travel Expert Talks
How to Travel Safely During the Pandemic
Top travel tips during the Covid-19 shared by a travel journalist: 1. Research the destination; 2. Check safety measures; 3. Check the airline’s policies; 4. Download the airline’s app; 5. Double check your reservation; 6. Build flexibility into your travel plan. In this interview with a travel expert you can learn how to travel safely, how to book online, how to refund a canceled trip.
Latifah Al-Hazza is a travel expert who visited over 50 countries. She is also a co-founder of Women's Travel Company and an Emmy Award-Winning travel journalist.
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