Monvovia has no customer service

Worst Customer Service EVER! Worse than the post office. I ordered some plants for a hedge from them and it took 2 months. After they arrived, I saw that I needed 2 more. I called them to see if I would have to wait another 2 months, and I was told that the representative that I was talking to did not know anything about such questions and that she would forward my inquiry. I also submitted the question online and filled out two of their customer surveys, re-stating the question. Three months later I received notice that they were closing my ticket. The instructions said to reply if the ticket should not be resolved. I did so THREE TIMES, requesting that they contact me, but to no avail. My plants were fine, which is why they got the second star, but the long wait and lack of any customer service whatsoever makes me post this warning to prospective buyers.
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ID
#1061126 Review #1061126 is a subjective opinion of poster.
Service
Monrovia Shipping Service
Pros
  • Selection
Cons
  • Customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

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